BleepingComputer.com: Porn.com redirect with internet disabled

I was asked to help clear a virus off of a computer for a lady I met through work. I have the machine at my house at the moment, not connected to the internet so I can do proper scanning and such. I have only seen the issue once, but IE opens with a redirect to porn.com, and appears to disable any other internet activity other than another redirect to a bogus virus-removal tool. I have already scanned with malwarebytes and removed some of the infections, but I forgot to save that log to my flash drive.

I do, however, have the hijackthis log that was the latest scan of the machine:


McAfee® Rootkit Detective 1.1 scan report
On 22-06-2010 at 19:20:22
OS-Version 5.1.2600
Service Pack 3.0
====================================

Object-Type: Process
Object-Name: services.exe
Pid: 712
Object-Path: C:\WINDOWS\system32\services.exe
Status: Visible

Object-Type: Process
Object-Name: smss.exe
Pid: 588
Object-Path: C:\WINDOWS\System32\smss.exe
Status: Visible

Object-Type: Process
Object-Name: System Idle Process
Pid: 0
Object-Path:
Status: Visible

Object-Type: Process
Object-Name: avgwdsvc.exe
Pid: 1984
Object-Path: C:\Program Files\AVG\AVG9\avgwdsvc.exe
Status: Visible

Object-Type: Process
Object-Name: tdsskiller.exe
Pid: 3348
Object-Path: G:\tdsskiller.exe
Status: Visible

Object-Type: Process
Object-Name: Agentsvc.exe
Pid: 2016
Object-Path: C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
Status: Visible

Object-Type: Process
Object-Name: BackupSvc.exe
Pid: 280
Object-Path: C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
Status: Visible

Object-Type: Process
Object-Name: LSSrvc.exe
Pid: 188
Object-Path: C:\Program Files\Common Files\LightScribe\LSSrvc.exe
Status: Visible

Object-Type: Process
Object-Name: agrsmsvc.exe
Pid: 1956
Object-Path: C:\WINDOWS\system32\agrsmsvc.exe
Status: Visible

Object-Type: Process
Object-Name: avgnsx.exe
Pid: 468
Object-Path: C:\Program Files\AVG\AVG9\avgnsx.exe
Status: Visible

Object-Type: Process
Object-Name: svchost.exe
Pid: 872
Object-Path: C:\WINDOWS\system32\svchost.exe
Status: Visible

Object-Type: Process
Object-Name: System
Pid: 4
Object-Path:
Status: Visible

Object-Type: Process
Object-Name: rundll32.exe
Pid: 2176
Object-Path: C:\WINDOWS\system32\RUNDLL32.EXE
Status: Visible

Object-Type: Process
Object-Name: avgtray.exe
Pid: 2208
Object-Path: C:\PROGRA~1\AVG\AVG9\avgtray.exe
Status: Visible

Object-Type: Process
Object-Name: svchost.exe
Pid: 1124
Object-Path: C:\WINDOWS\system32\svchost.exe
Status: Visible

Object-Type: Process
Object-Name: nvsvc32.exe
Pid: 1404
Object-Path: C:\WINDOWS\system32\nvsvc32.exe
Status: Visible

Object-Type: Process
Object-Name: cmd.exe
Pid: 196
Object-Path: C:\WINDOWS\system32\cmd.exe
Status: Visible

Object-Type: Process
Object-Name: lsass.exe
Pid: 724
Object-Path: C:\WINDOWS\system32\lsass.exe
Status: Visible

Object-Type: Process
Object-Name: avgcsrvx.exe
Pid: 2584
Object-Path: C:\Program Files\AVG\AVG9\avgcsrvx.exe
Status: Visible

Object-Type: Process
Object-Name: KK.exe
Pid: 1716
Object-Path: G:\New KK\ver7\KK.exe
Status: Visible

Object-Type: Process
Object-Name: Rootkit_Detecti
Pid: 3204
Object-Path: G:\Rootkit_Detective.exe
Status: Visible

Object-Type: Process
Object-Name: svchost.exe
Pid: 1004
Object-Path: C:\WINDOWS\System32\svchost.exe
Status: Visible

Object-Type: Process
Object-Name: BkupTray.exe
Pid: 1252
Object-Path: C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
Status: Visible

Object-Type: Process
Object-Name: msmsgs.exe
Pid: 2244
Object-Path: C:\Program Files\Messenger\msmsgs.exe
Status: Visible

Object-Type: Process
Object-Name: avgam.exe
Pid: 416
Object-Path: C:\Program Files\AVG\AVG9\avgam.exe
Status: Visible

Object-Type: Process
Object-Name: winlogon.exe
Pid: 664
Object-Path: C:\WINDOWS\system32\winlogon.exe
Status: Visible

Object-Type: Process
Object-Name: svchost.exe
Pid: 1224
Object-Path: C:\WINDOWS\system32\svchost.exe
Status: Visible

Object-Type: Process
Object-Name: SchedulerSvc.ex
Pid: 1100
Object-Path: C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
Status: Visible

Object-Type: Process
Object-Name: jusched.exe
Pid: 1472
Object-Path: C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
Status: Visible

Object-Type: Process
Object-Name: PDVDServ.exe
Pid: 1908
Object-Path: C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
Status: Visible

Object-Type: Process
Object-Name: avgchsvx.exe
Pid: 1136
Object-Path: C:\Program Files\AVG\AVG9\avgchsvx.exe
Status: Visible

Object-Type: Process
Object-Name: csrss.exe
Pid: 640
Object-Path: C:\WINDOWS\system32\csrss.exe
Status: Visible

Object-Type: Process
Object-Name: explorer.exe
Pid: 1540
Object-Path: C:\WINDOWS\Explorer.EXE
Status: Visible

Object-Type: Process
Object-Name: RichVideo.exe
Pid: 1788
Object-Path: C:\Program Files\CyberLink\Shared Files\RichVideo.exe
Status: Visible

Object-Type: Process
Object-Name: RTHDCPL.exe
Pid: 2160
Object-Path: C:\WINDOWS\RTHDCPL.EXE
Status: Visible

Object-Type: Process
Object-Name: svchost.exe
Pid: 952
Object-Path: C:\WINDOWS\system32\svchost.exe
Status: Visible

Object-Type: Process
Object-Name: spoolsv.exe
Pid: 1448
Object-Path: C:\WINDOWS\system32\spoolsv.exe
Status: Visible

Object-Type: Process
Object-Name: avgemc.exe
Pid: 2100
Object-Path: C:\Program Files\AVG\AVG9\avgemc.exe
Status: Visible

Object-Type: Process
Object-Name: alg.exe
Pid: 3712
Object-Path: C:\WINDOWS\System32\alg.exe
Status: Visible

Object-Type: Process
Object-Name: KK.exe
Pid: 2844
Object-Path: G:\New KK\ver13\KK.exe
Status: Visible

Object-Type: Process
Object-Name: svchost.exe
Pid: 1760
Object-Path: C:\WINDOWS\system32\svchost.exe
Status: Visible

Object-Type: Process
Object-Name: subinacl.exe
Pid: 2040
Object-Path: c:\subinacl.exe
Status: Visible

Object-Type: Process
Object-Name: ctfmon.exe
Pid: 2228
Object-Path: C:\WINDOWS\system32\ctfmon.exe
Status: Visible

Object-Type: Process
Object-Name: avgrsx.exe
Pid: 1144
Object-Path: C:\Program Files\AVG\AVG9\avgrsx.exe
Status: Visible

Object-Type: Process
Object-Name: avgcsrvx.exe
Pid: 1300
Object-Path: C:\Program Files\AVG\AVG9\avgcsrvx.exe
Status: Visible

Object-Type: Process
Object-Name: KK.exe
Pid: 3904
Object-Path: G:\New KK\ver11\KK.exe
Status: Visible

Scan complete. No hidden processes/files found.
Total files scanned: 99448

Not too sure where to proceed from here. Any help would be greatly appreciated.

Thanks,

Max

Hello and welcome...
Let's boot into Safe mode with Networking..

How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Download and run these..

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4



• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  
  
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  
  
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  
  
• If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.

Before you save it rename it to say zztoy.exe

alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

• If Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. If you do not find any information, please refer to Common Issues, Questions, and their Solutions, Frequently Asked Questions. If the error you are receiving is not in the list, please report it here so the research team can investigate.

• Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware.

Now run a n SAS scan:
Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
  
  
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
  
  
• Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


post back RKill,MBAM and SAS logs. How are things now?

Will have to try this later this afternoon after I get off work. Thanks for the reply.

No problem, i'll look back tonight.

Sorry for the delay. Had issues with the rkill scan...only runs for a couple of seconds, then the logfile appears, and almost immediately afterward the desktop message appears warning that Windows is running in safe mode. Once I click the "yes" prompt to continue working in safe mode, any folders that were open close, but the logfile remains. Below is the file:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Administrator on 06/23/2010 at 22:00:58.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\Administrator.EMACHINES-PC\Desktop\rkill.scr


Rkill completed on 06/23/2010 at 22:00:59.


Mbam scan was next, which scanned clean...although I'm not sure I'm out of the woods yet...below is the mbam logfile:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4231

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.13

6/23/2010 10:20:41 PM
mbam-log-2010-06-23 (22-20-41).txt

Scan type: Quick scan
Objects scanned: 180473
Time elapsed: 10 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Next was the SAS scan, which also scanned clean. Again, not too sure....below is the logfile:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/23/2010 at 11:06 PM

Application Version : 4.38.1004

Core Rules Database Version : 5112
Trace Rules Database Version: 2924

Scan type : Complete Scan
Total Scan Time : 00:44:10

Memory items scanned : 256
Memory threats detected : 0
Registry items scanned : 4933
Registry threats detected : 0
File items scanned : 58805
File threats detected : 0


I'm not sure, but I find it hard to believe that these scans came up with nothing detected. Rebooted machine back into normal Windows, and I'm not able to surf the web. I'm able to ping localhost as well as my own ip address, but I cannot ping it from another computer on the same modem...I've done a flush of the dns as well as net stop/start dns, which does not solve the issue. The tcp/ip settings are set to obtain ip address/dns automatically...I'm able to download updates from the update manager, and IE 8 successfully installed, but I'm still unable to surf after multiple reboots.

Any suggestions?

I'm still having issues with not being able to connect to the internet. I can pull an ip address, but I cannot ping it from that machine or any other machine. I can ping localhost, however, but I cannot ping any other ip addresses. I am able to receive automatic updates that install with no issue, but I am not able to surf.

I'm not sure which scan to use at this point. I am still having no luck with standard fixes for internet connectivity (i.e. release/renew, net stop/start dns, flushdns, etc).

Ideas?

Ok, sorry to have such a tough time..

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.


If still no joy then we'll need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.

Well, it seems that all I had to do was reset the settings to default in internet options and everything seems to be running smoothly. Did a quick scan with mbam, and everything is clear. Thanks for the help!