Help
This forum contains self-help guides on removing common malware and viruses. These guides can be advanced so please use them at your own risk.
What this program does:
TV Media is a suspected downloader of unwanted programs and ad delivery program. Their license agreement denotes that this is the case. It is often found with WinTools and other software. Therefore there may be other unwanted software that needs to be removed. It is also known to block the installation of XP Service Pack 2
Tools Needed for this fix:
HijackThis
Microsoft TV Media Removal Tool
Related Tutorials:
How to use HijackThis to remove Browser Hijackers & Spyware
Symptoms in a HijackThis Log:
O4 - HKLM\..\Run: [TV Media] C:\PROGRAM FILES\TV MEDIA\Tvm.exe
R3 - URLSearchHook: (no name) - {20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - C:\Program Files\TV Media\TvmBho.dll
Note: TV Media is sometimes installed into c:\TV Media\ as well.
Instructions:
Remove this program through the provided Add/Remove Programs entry. To uninstall it follow these steps:
- Enter the control panel.
- Double-click on the Add/Remove Programs link.
- Look for the entry for TV Media or TV Media Display.
- Reboot your computer
- Download HijackThis and extract it to c:\hijackthis.
- Navigate to the c:\hijackthis directory and double-click on HijackThis
- When the program starts, double-click on the HijackThis icon and then click
on the Scan button.
- If you see a O4 entry for TV Media put a checkmark next to that entry.
- Then click the Fix button
- If there were no matching entries, or you are finished, close HijackThis.
- Reboot your computer into Safe Mode
- Delete the following directory: C:\Program Files\TV Media\ or c:\TV Media (whichever exists).
- Reboot your computer and let it boot normally.
Your computer should now be clean of the Syncroad program.
If you are still having problems with TV Media after following these steps, you can download and run a tool released by Microsoft to remove it. You can download the tool here:
Microsoft TV Media Removal Tool
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can post a HijackThis log in our HijackThis Logs and Analysis forum.
If you have any questions about this self-help guide then please post those questions in our AntiVirus, Firewall and Privacy Products and Protection Methods forum and someone will help you.