BleepingComputer.com: Internet Explorer 7 Crashes when doing "Save Picture As"

I use Internet Explorer 7 at home (along with FF and Chrome - but the wife likes IE) and I have ran across a bug that has stumped me. When I right click on an image and select "Save Picture As," IE will completely shut down. I get the Windows Explorer box asking where to save the file but before I can do anything, IE shuts down. Sometimes I will get the error box "IE needs to close" but more often than not, it just closes.

I have searched and the solution that made the most sense, "Starting IE in No-Add On Mode" did not help. Still crashed. Any ideas? I did see lots of not very helpful, non-responses like "You should use Opera or FF" or "You still use IE?" Those "answers" are just Microsoft haters.....

BTW - I did try to right click to save an MP3 file using "Save Target As" which still used Windows Explorer box but could save the file and it didn't crash, so there didn't seem to be a problem between Internet Explorer and Windows Explorer

I went to eventvwr.msc and found this. Looks like the issue might be libavcodec.dll. I renamed the two instances to libavcodec.dl_, restarted but still have the issue.


Thanks.

Dave

------------------------


Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 4/29/2010

Time: 9:52:03 PM

User: N/A

Computer: <name removed>

Description:

Faulting application iexplore.exe, version 7.0.6000.17023, faulting module

libavcodec.dll, version 0.0.0.0, fault address 0x001aa423.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 69 65 78 ure iex

0018: 70 6c 6f 72 65 2e 65 78 plore.ex

0020: 65 20 37 2e 30 2e 36 30 e 7.0.60

0028: 30 30 2e 31 37 30 32 33 00.17023

0030: 20 69 6e 20 6c 69 62 61 in liba

0038: 76 63 6f 64 65 63 2e 64 vcodec.d

0040: 6c 6c 20 30 2e 30 2e 30 ll 0.0.0

0048: 2e 30 20 61 74 20 6f 66 .0 at of

0050: 66 73 65 74 20 30 30 31 fset 001

0058: 61 61 34 32 33 0d 0a aa423..

to Bleeping Computer, oldroadfan.

Well, I also agree that Firefox is a MUCH better browser than IE, but I will try to help you solve this problem, nonetheless.

Have you tried resetting IE? How to reset Internet Explorer settings

What operating system is this? XP, Vista, etc...

keyboardNinja, on Apr 30 2010, 02:11 PM, said:

That would have been nice. I thought that I added that. Sorry.

XP MCE SP 2.

Now FF has its own issues for me. 1) It always asks / reminds me that it's not the default browser and 2) it always lets me know that it's been updated. That is a question for another thread but on one of the Mozilla help websites there are like 6 or 7 possible causes. The fixes looked daunting too.

Thanks again and thanks for the Welcome!

This post has been edited by oldroadfan: 30 April 2010 - 01:23 PM

You should update XP to SP3.

Support is ending for some versions of Windows

For Firefox: Tools > Options > Advanced > System Defaults > Uncheck the following box and click OK:



As for updating....which version are you currently running? It should be 3.6.3 as of today. It should not update every time you open it. If 3.6.3 is not the current version you are running, go ahead and run an update check. Updating Firefox

Thanks KN - I tried upgrading to SP3 twice and it wouldn't restart after the first attempt (had to do a restore) and the second time the install froze and i had to back out. So needless to say, I'm scared.

I have that FF box unchecked to check for updates. I am at 5.9.sonething but it has done both behaviors regardless of versions.

About the IE issue, someone mentioned uninstalling ffdshow and or ffmpeg.

I see....well, you aren't the first to have hesitation to install SP3. Some people have problems. I recommend making a new topic in the Windows XP sub-forum to get that fixed.

Go ahead and update Firefox to the latest version.

I have no idea what either of those things are....

Okay, Wikipedia says this:

Quote

You can try uninstalling them. I don't have extensive knowledge of that kind of stuff in IE, so I don't know if removing it will help or not. I'm more experienced with Firefox.

SOLVED. I deleted FFDshow (libavcodec.dll is used by it), restarted and now it is fine. Thanks.

This post has been edited by oldroadfan: 03 May 2010 - 08:39 AM

Awesome.

And you're welcome.

This post has been edited by keyboardNinja: 03 May 2010 - 10:22 AM