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Internet Gateway Connected to the internet, but no browsers will access

#1 khutch

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Posted 23 March 2010 - 01:26 PM

Ok im starting to rip hair out on this one, i have been trying to access the internet (different computer) and it keep showing that im not connected, i have 2 other computers running from the same modem, that are working Perfectly.., i have checked router, cables, defrag, clean disk,and i have gone to the last resource and destructive recovered the computer back to factory settings... fired the computer up, went threw all the steps as if it was the first time the comp has been ran... and the same problem still, wont access internet... PLEASE HELP.. if anybody knows anything about this....

#2 hamluis

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Posted 23 March 2010 - 02:18 PM

What's the error message you receive?

<<i have 2 other computers running from the same modem,>>

You are connected to the router, not the modem?

Device Manager reflects that the network adapter is properly installed?

You are using the onboard NIC?

System manufacturer and model?

Wired or wireless?

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#3 khutch

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Posted 23 March 2010 - 03:24 PM

Ya sorry off the same router, not modem...

The message its giving me is: Cannot find server, then prompting me to follow the steps thru tool, internet option ... ect

yes, on-board NIC.

wired.

Net Adapter reflects: Connected

System manufacturer and model :
HP pavilion
AMD Athlon™ 64 X2 Dual Core Processor 4200+
1.79 GHz, 3.00 GB of RAM

#4 Broni

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Posted 23 March 2010 - 03:36 PM

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

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#5 hamluis

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Posted 23 March 2010 - 03:47 PM

I have no answer, it seems that many things can cause this. But the following are worth a look, IMO:

http://antivirus.about.com/od/windowsbasic...erneterrors.htm

http://www.ehow.com/how_5098356_fix-cannot...-dns-error.html

You also may want to visit BC Networking Forum.

Louis

Am I Infected, What Do I Do?
Preparation Guide, Malware Log Topics
Using The Report Button
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#6 khutch

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Posted 23 March 2010 - 04:34 PM

Ping request could not find host google.com. Please check the name and try again.

...

:thumbsup:

I checked, checked, and tried again...

#7 noknojon

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Posted 23 March 2010 - 05:28 PM

@ khutch -
Fully Remove the other 2 computers from the modem - Leave only the one with the problem connected - Go to Cotrol Panel and set it up using Windows Network Setup Wizard as if it was the only computer you had - Check for driver updates (as you did factory install) -
Then try the Ping command when Setup is fully finished -

Thank You - :thumbsup:

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#8 Broni

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Posted 23 March 2010 - 05:34 PM

Do you use AVG by any chance?

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#9 noknojon

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Posted 23 March 2010 - 09:10 PM

@ khutch -
AVG uninstaller - If you did this list of uninstallers can remove it for you from RA products - It lists most uninstallers -
@ Broni - Will AVG cause a problem by not uninstalling when you go back to Factory settings ??

Thank You - :thumbsup:

#10 cryptodan

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Posted 24 March 2010 - 05:15 AM

khutch, on Mar 23 2010, 09:34 PM, said:

Ping request could not find host google.com. Please check the name and try again.

...

:thumbsup:

I checked, checked, and tried again...

Try pinging: 72.14.204.103

You are getting a DNS Issue.

Can you do a ipconfig /all and show us the output from all three computers?

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