BleepingComputer.com: Manual or automatic refresh?

cryptodan, on Mar 21 2010, 12:35 AM, said:

No I didn't know, thanks for telling me, I've been paying £17.99 a month so will tell my bank to cancel my direct debit..;)

It is only free if you have a broadband connection. With the free account you do not get any technical support (their tech help is pretty worthless anyway) or customer support. You cannot call and talk to anyone there about your account once you change your account to free and I don't believe you get any dial-up time. Don't call your bank and cancel the direct debit, that will cancel your account. Just go to keyword billing and change your price plan there. I don't know why you are paying 17.99, I have been paying only 11.99 for years.

Stang777, on Mar 23 2010, 04:35 AM, said:

I often need AOL support so I'd better stay as I am, their advisers aren't so bad once you get used to their asian accents and ask them to speak slower.
I shall however try to find out why I'm paying more than you.

I am guessing you paying that higher amount because it has been many years since you have checked into the other price plans, as they do not automatically lower your price when the rate for your price plan goes down. It could also be your location if you are not in the U.S. because price plans might be different outside of the U.S.

You can view the price plans and switch to the one you want just by typing billing or priceplan in the address bar and clicking on go.

I just checked out the different price plans and your price plan is not even listed. Besides the free account, they have the dial up service for 25.99, full broadband service for 11.99 which includes 24/7 technical support, (that includes just regular cutomer service too) and then they have one for 9.99 that includes the same things as the one for 11.99 except it only has limited technical support for connectivity issues. So if you just have a problem with your account or need other assistance, you would not get that with the 9.99 plan.

Even though I rarely use their tech support, I do like being able to talk to someone if there is a problem with my account instead of just losing my account over it, so that is why I keep paying. Well, that and I am on the whitelist for emails so that I am not limited on how many emails I can send at one time or during a certain amount of time, and with the free account, you cannot be on that list and that means I would lose my account really quickly. I have had that account for over 10 years and have no desire to lose that email address, it would be too big of a hassle.

17.99 GBP								 26.9969 USD
United Kingdom Pounds 	 	United States Dollars
1 GBP = 1.50066 USD 		  1 USD = 0.666372 GBP

Live rates at 2010.03.23 09:50:42 UTC
11.99 USD						 7.99070 GBP
United States Dollars 	 	United Kingdom Pounds
1 USD = 0.666447 GBP 	1 GBP = 1.50050 USD

I am willing to bet it is something to do with the taxes.

Yea, it might, but before I discovered there was a lower rate, 17.99 is what I was paying for a long time

To further complicate things, my 8-year old Voyager 105 modem recently packed up so I got AOL to send me a new router last week which I might have to pay for, I shall check the billing and account small print.