BleepingComputer.com: a little trouble here. thankful for any help.

my brother recently downloaded some things. now i cant download updates and when i try to pay for things on ebay/paypal it now says it cant garrentee a sucure connection. i have windows 7 64bit. i forget if its home/pro or what not but ill post that when i get a chance in case it matters. I run avast free version all the time and supplement that with scans of IObit 360 and spybot search and destroy. i scanned with them all and the only hit was three trackers or something with the 360. they have been erased but the problem remains.


thanks in advance for any help. i realize you are doing a random act of kindness and ill be sure to pay it forward.



Logfile of IObit HijackScan v1.0.0.0
Scan saved at 6:2:53, on 2009-3-16

Running processes:
C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
C:Program Files (x86)IObitIObit Security 360IS360srv.exe
C:Program Files (x86)MicrosoftSearch Enhancement PackSeaPortSeaPort.exe
C:Program Files (x86)NVIDIA Corporation3D VisionnvSCPAPISvr.exe
C:Program Files (x86)Spybot
C:Program Files (x86)Spybot
C:Program Files (x86)Spybot
C:Program Files (x86)Spybot
C:Program Files (x86)Spybot
C:Program Files (x86)Spybot
C:Program FilesAlwil SoftwareAvast5AvastUI.exe
C:Program Files (x86)AdobeAcrobat 9.0Acrobatacrotray.exe
C:Program Files (x86)AdobeAcrobat 9.0Acrobatacrotray.exe
C:Program Files (x86)AdobeAcrobat 9.0Acrobatacrotray.exe
C:Program Files (x86)IObitAdvanced SystemCare 3AWC.exe
C:Program Files (x86)IObitAdvanced SystemCare 3AWC.exe
C:Program Files (x86)IObitIObit Security 360is360.exe
C:Program Files (x86)IObitIObit Security 360is360tray.exe
C:Program Files (x86)IObitIObit Security 360is360tray.exe
C:Program Files (x86)IObitIObit Security 360a_hijackscan.exe

O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:PROGRA~2SPYBOT~1SDHelper.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:Program Files (x86)MicrosoftSearch Enhancement PackSearch HelperSEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:PROGRA~2MIF5BA~1Office14GROOVEEX.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program Files (x86)Common FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:Program Files (x86)Windows LiveToolbarwltcore.dll
O3 - Toolbar: - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:Program Files (x86)Adobe
O4 - HKLM|SoftwareMicrosoftWindowsCurrentVersionRun: [avast5] "C:Program FilesAlwil SoftwareAvast5avastUI.exe" /nogui
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~2MIF5BA~1Office14EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:PROGRA~2MIF5BA~1Office14ONBttnIE.dll/105
O9 - Extra button: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} -
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -
O9 - Extra button: OneNote Linked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} -
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~2MIF5BA~1Office12REFIEBAR.DLL
O9 - Extra button: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:PROGRA~2MIF5BA~1Office12REFIEBAR.DLL
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93}Java Plug-in 1.6.0_18 - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}Java Plug-in 1.6.0_18 - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}Java Plug-in 1.6.0_18 - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O23 - Service: Adobe Version Cue CS4 (Adobe Version Cue CS4) - Adobe Systems Incorporated - C:Program Files (x86)Common FilesAdobeAdobe Version Cue CS4ServerbinVersionCueCS4.exe
O23 - Service: avast! Antivirus (avast! Antivirus) - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: avast! Mail Scanner (avast! Mail Scanner) - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: avast! Web Scanner (avast! Web Scanner) - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown -
O23 - Service: Diagnostic Policy Service (DPS) - Unknown -
O23 - Service: FLEXnet Licensing Service (FLEXnet Licensing Service) - Acresso Software Inc. - C:Program Files (x86)Common FilesMacrovision SharedFLEXnet PublisherFNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 (FLEXnet Licensing Service 64) - Acresso Software Inc. - C:Program FilesCommon FilesMacrovision SharedFLEXnet PublisherFNPLicensingService64.exe
O23 - Service: Group Policy Client (gpsvc) - Unknown -
O23 - Service: Windows CardSpace (idsvc) - Unknown - %systemroot%Microsoft.NETFramework64v3.0Windows Communication Foundationinfocard.exe
O23 - Service: IS360service (IS360service) - IObit - C:Program Files (x86)IObitIObit Security 360IS360srv.exe
O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing) - Unknown - %systemroot%Microsoft.NETFramework64v3.0Windows Communication FoundationSMSvcHost.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:Windowssystem32nvvsvc.exe
O23 - Service: Quality Windows Audio Video Experience (QWAVE) - Unknown - %windir%system32svchost.exe
O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown -
O23 - Service: Security Accounts Manager (SamSs) - Unknown -
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Unknown - C:Program Files (x86)Spybot.dll
O23 - Service: Secondary Logon (seclogon) - Unknown - %windir%system32svchost.exe
O23 - Service: Steam Client Service (Steam Client Service) - Valve Corporation - C:Program Files (x86)Common FilesSteamSteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:Program Files (x86)NVIDIA Corporation3D VisionnvSCPAPISvr.exe
O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown -
O23 - Service: Windows Modules Installer (TrustedInstaller) - Unknown -
O23 - Service: Block Level Backup Engine Service (wbengine) - Unknown - %systemroot%system32wbengine.exe
O23 - Service: Diagnostic Service Host (WdiServiceHost) - Unknown -
O23 - Service: Diagnostic System Host (WdiSystemHost) - Unknown -
O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %PROGRAMFILES%Windows Media Playerwmpnetwk.exe

OK so i have windows 7 ultimate 64bit. now everything is all messed up.

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

• Disconnect from the Internet and close all running programs.
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
• Now click the Scan button. If you see a rootkit warning window, click OK.
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
• Click the Copy button and paste the results into your next reply.
• Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.