BleepingComputer.com: Hey there! This place looks great!

Hi everyone!

So glad I found this place. I have a couple computers that need some help and I'd love to do it without taking them to Best Buy where I'm sure they'd just make it worse. lol

I posted my first topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum earlier today. I haven't received any response yet. I'm just wondering how long it normally takes to get advice. I'm not trying to rush, but just curious. I'm super excited to start fixing computers.

Thanks everyone!

If you need any help with Video Conferencing advice, let me know. lol

Hello and welcome. Thanks for joining us. It may be a day or two but you will be answered. All are.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.