PC Reboots when USB device gets plugged in

BleepingComputer.com: PC Reboots when USB device gets plugged in

Page 1 of 1

You cannot start a new topic
You cannot reply to this topic

PC Reboots when USB device gets plugged in

#1 cycle

Member

Group: Members
Posts: 33
Joined: 18-December 08

Posted 12 March 2010 - 09:56 AM

I have a Dell Optiplex 745 with WinXP SP2 installed. I tried to connect a Western Digital external hard drive thru the USB ports and the computer will reboot. I've tried several of the USB ports. It all does the same thing. I then tried a Cruzer 16GB Thumb drive and it also reboots the computer.
WHen the computer reboots it states that the system has recovered from a serious error. I can check the details and it shows the error signature and a bunch on numbers. I was going to do a screen shot but I can't get it on a different device to post. However, if someone thinks it would really help I can figure out another way to post.
The computer came to me a week ago because it was infected with spyware and virus'. The person purchased Symantec Internet Security Suite 2010. I then installed and it cleaned up his computer and now says no problems. Every thing else about the computer seems to be working okay.

Any suggestions, please help

#2 hamluis

Forum Addict

Group: Moderator
Posts: 31,436
Joined: 03-September 05
Gender:Male
Location:Killeen, TX

Posted 12 March 2010 - 10:38 AM

You've uninstalled the USB controllers, not hubs/devices, (using Device Manager) and then reinstalled same by rebooting?

General USB Problems in Windows XP - http://support.microsoft.com/kb/310575

Louis

Am I Infected, What Do I Do?
Preparation Guide, Malware Log Topics
Using The Report Button
Misplaced Malware Logs
Discussion Forum Rules

#3 cryptodan

Bleepin Madman

Group: BC Advisor
Posts: 18,348
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 12 March 2010 - 02:35 PM

Upgrade to SP3 to see if this resolves your issues.

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
----------------
If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
----------------
My Main Site || My Backup Site || steam://friends/add/cryptodan Add me to your Steam Friends.