BleepingComputer.com: ComboFIx reports Security Antivirus is running

HI,
Im having as similar problem to most people who had security Antivirus. Im trying to remove it from a friends pc. I ran CA Antitrust and it removed most of it and uninstalled it. For some reason antispyware auoptect was disabled on it. I also ran Combofix, Malwarebytes, superantispyware. I also installed Microsfts essentials, and Norton. I uninstalled each progrma before I installed another(for Norton, and Microsoft) I also ran the online Scanner from Eset) I have fixed the hosts file, went through manully to remove all the files that the progrmans missed removed from the recent folder. There was only one the rest had the same name but where temp files. I have checked the serivces and all the progrmas running including using Hijackthis and proccess explorer. I can't seem to find the reason that when I run Combofix. It still says that Security Antivirus is running. I even turend off security Center just incase it some how thought that it was a Antivirus progrma running and was a false postive. for what ever reason Combofix still says its running. I can attach the Combofix log if that helps. but Im out of clues at this point. I need ot give the comptuer back, but any help would be greatlly appreciated. It makes me nervous that Combofix thinks its running. I can't seem to figure how it thinks its running.
Thanks in advance for anyhelp.
Nick

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

• Disconnect from the Internet and close all running programs.
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
• Now click the Scan button. If you see a rootkit warning window, click OK.
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
• Click the Copy button and paste the results into your next reply.
• Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

Thanks Shrauber, Im getting the computer back from the user tommorow. I will get the DDS log and upload it tommorow night.
Thanks again. sorry for the delay. I have been unable to get the computer because of longer hours at work.

Ok

HI Sorry for the delay,
THe GMER scan ran through the night last night. I didn't think it would take so many hours. Just so you know I had a thumb drive conecceted to the computer for part of the scan.
Thanks again in advacne for your help.
Nick

Hello, nico95
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:

• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
• Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
• Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
• Please set your system to show all files.
  Click Start, open My Computer, select the Tools menu and click Folder Options.
  Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
  Uncheck: Hide file extensions for known file types
  Uncheck the Hide protected operating system files (recommended) option.
  Click Yes to confirm.

Please navgate to the folder C:\Qoobox and post back with the content of all Combofix.txt files you can find.

Hi Schrauber,
Here are the posted Combofix files. I will make sure I can get on here everyday going forward. I do appreciate the help
Thanks,
Nick

Hi,

1. Please download OTL from one of the following mirrors:
   • This is THE Mirror
2. Save it to your desktop.
3. Double click on the icon on your desktop.
4. Under the Custom Scan box paste this in
   netsvcs
   %SYSTEMDRIVE%\*.exe
   safebootminimal
   safebootnetwork
   /md5start
   eventlog.dll
   scecli.dll
   netlogon.dll
   cngaudit.dll
   sceclt.dll
   ntelogon.dll
   logevent.dll
   iaStor.sys
   nvstor.sys
   atapi.sys
   IdeChnDr.sys
   viasraid.sys
   AGP440.sys
   vaxscsi.sys
   nvatabus.sys
   viamraid.sys
   nvata.sys
   nvgts.sys
   iastorv.sys
   ViPrt.sys
   eNetHook.dll
   ahcix86.sys
   KR10N.sys
   /md5stop
   %systemroot%\*. /mp /s
   CREATERESTOREPOINT
5. Push the Quick Scan button.
6. Two reports will open, copy and paste them in a reply here:
   • OTL.txt <-- Will be opened
   • Extra.txt <-- Will be minimized

I will stop by after my job tommorow and have post the files right after that , Thanks

Ok

Hi schrauber,
I just ran the OTL 3 times for whatever reason it didn't create the Extras.txt file. It however create 2 OTL.txt files. One that was open and one on the desktop. I attempted this 3 times. I actually ran this on my computer just to test how long it would take and it worked fine for me and created both. I did a search. I must have tried this before at some point because I found a extras.txt file in a different directory the was from 2/21/10 and a otl.txt from the same date. I will post both of those and call them *old.txt and the new ones 1 & 2.
I don't quite understand why this didn't create the extras file this time?
Thanks again
Nick

Hi,

Please post all logfiles into this thread from now



Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java:

• Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 18.
• Click the "Download" button to the right.
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
• Click on Continue.
• Click on the link to download Windows Offline Installation (jre-6u18-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u18-windows-i586.exe and select "Run as an Administrator.")

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.






I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
• Click the button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.
• Check
• Click the button.
• Accept any security warnings from your browser.
• Check
• Push the Start button.
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, push
• Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• Push the button.
• Push

A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Hi schrauber,
I actually ran Malwarebytes and the ESTonline Scanner before my original post. EST didn't find anything and (don't recall if malware bytes found anything the first time) I ran mutiple scans with Malware bytes and I now the secod,third ad fouth scane didn't find anything. I will definitlly do the Java on my way from work tommorow. Do you still want the MalwareBytes and EST to run again,since the last scan found nothing? I have run them more than once and a few days after the first time.
Thanks,
Nick

Please do the Java step and post back with a fresh OTL logfile, tell me how the system is running .

Hi,
I apologize. I wasn't able to stop the other night, I had my 4 wisdom teeth pulled and just wanted to let you know. I may not get to do this untill tommorow. I hope that will be ok. I will let you know as soon as I get that done. Thanks so much for your patience.