BleepingComputer.com: Internet problems

Hello all,

I've recently been having some major problems with my internet connections using both Mozilla Firefox 3.5.8 and Internet Explorer (which I re-installed to see if it would eliminate the problem). Websites aren't loading and I am getting pages that half load or having problems with formatting. I ran Malware Bytes and CCleaner and the problem had persisted so now I need some more expertise. Can anyone help me with my problem?

Thanks.

MRW

Also click start then run, then type in "CMD"

click ok/run

After a black box opens please type "ipconfig /all"

and copy any numbers you can from there for me

This post has been edited by Orange Blossom: 20 February 2010 - 04:29 PM
Reason for edit: Removed sentence requesting DDS logs which are not allowed in this forum. ~ OB

Call your ISP if the pages are half loading. It could be massive packet loss.

Before I post that log I wanted to let you know that last night the connection was working fine after leaving the computer on most of the day. Again this morning, though, I'm having the same problem. "Trouble connecting to server", "Server unavailable", and pages half-loading.

Here is a screen grab of the log you wanted me to obtain.

One more piece of info - it seems to be happening more frequently when I try to open more than one webpage at a time.

And now it's working fine again.... Argh.

Hrm ok, what anti virus or anti spyware programs do you have installed?

Also what version of windows are you running?

Also click start then run, then type in "CMD"

click ok/run

After a black box opens please type "tracert google.com"

screen grab that and also when you cannot connect all the way please type
"ping google.com" into CMD

I've got the original McAfee antivirus that came with my computer but I haven't updated it since I purchased my computer in 2004. I've been running Malwarebytes once a month for about six months now to clear out malware and CCleaner to free up clutter.

Windows XP



I will run the tracer again when my computer isn't working right.

OK. RIght now having problems loading pages. Stuff half-loading and a couple "Server Unavailable" messages. I have to keep hitting Reload until they actually load fully. Here is the screen grab:

Hrm I would honestly call your ISP, the tracerts dont match at all for the two diffrent setups. It honestly looks like you have a proxy on or you are getting routed through something strange

Try power cycling your modem. This is done by unplugging it, and replugging it in after about a minute.

OK. I cycled the modem. If the problem doesn't fix itself the next step is calling Time Warner.

What would a proxy mean, Tignome?

I would call Time Warner just incase, and inform them of your issues. Could be a local DNS Issue.

A proxy is like an alternative way to get places on the internet.

They are used to avoid certain tunnels or to route somewhere a specific way.

For example they are used in business for security/ease of organization.

They can be used by viruses to transfer information places undetected.

Commercially they are mostly used for shrouding ones self when illegally downloading things for for getting around firewalls that block content

You may have a hidden one on but I personally feel like something else is going on here, this is a strange issue that could be caused by many things, if it were me i would call you ISP first and ask them. Also ask your neighbors or even try that connection on another computer. Companies can route you different ways on the internet if they are working on or upgrading a main router.

If they blame you or say that nothing else is going on, like i said try it on another computer if you can and get back to us. If the problem persists just let us know and we will help the best we can.