BleepingComputer.com: KB977165 Issues XP - Unable to boot to recovery console

OK, so after I resolved the issues I had with my Dell Latitude thanks to tsteele's post in this thread: http://www.bleepingcomputer.com/forums/topic294533.html
I get a call from my sister-in-law that she is having the same issue. I figure I can handle it no problem since I have done it already.

Her Toshiba upon booting immediatley goes to the "windows failed to load properly...." Start Windows normally/Safe mode/etc. Where this issue differs is when you select any one of these options the BSOD flashes on/off so quickly I cannot catch the error message then the cycle repeats. I put in my XP disk and boot from the disk. It loads the drivers and just when it says Windows is starting I get a BSOD with 0x0000007B. I cannot get to the recovery console at all to attempt to uninstall the KB update.

Need some guidance please. I can put her SATA drive in my external enclosure and see all her files. I can even open C\WINDOWS and see all the KB updates from 2/11/2010. Really would prefer not to backup and reformat if I do not have to.

Thanks in advance for any guidance.

Brian

Did your sister have any known malware issues?

Would she know if she had malware issues?

This XP disk you refer to...is that a MS Genuine XP CD or is it a disk that accompanied the purchase of a system?

Louis

This post has been edited by hamluis: 13 February 2010 - 08:14 AM

No malware that I am aware of....but who knows.

It is an OEM disk. I just created a Bootable XP recovery Disk using these instructions: http://www.bleepingcomputer.com/forums/topic276527.html and get the same BSOD after the drivers are loaded and before windows starts when booting from CD. It reads:

STOP: 0x0000007B (0xF7B0063C, 0xC0000034, 0x00000000, 0x00000000)

Any way to check for or remove malware if I can't boot? Can I remove/scan anything while it is attached through my external enclosure to my laptop or desktop?

Thanks for your reply. Hope you can lend some help.

Brian

You can certainly run malware scans from your system on any drive connected via USB.

I would suggest running scans with Malwarebytes...your installed AV program...and SUPERAntiSpyware.

You can also try to run the chkdsk /r command from your system while the drive is attached. To do so, see the following:

Graphical Chkdsk Interface - http://searchenterprisedesktop.techtarget....1276030,00.html . Ignore the ads, the procedure for running chkdsk is the same in Vista and XP. Important: Put checks in both options presented (Automatically fix, Scan for).

7B STOP error info at http://www.aumha.org/a/stop.htm, scroll down to 7B left column. Often these can be hard drive or file system problems. The chkdsk /r command is able to overcome some such errors, but not all.

Louis