 daughter's laptop infected |
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 Feb 4 2010, 11:01 AM
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#46
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 Bleepin' Malware Removal Teacher  Group: Malware Response Instructor Posts: 7,338 Joined: 9-December 08 Member No.: 267,653  |
 I think CF has a built in safe guard that will not allow me to delete a user profile folder. We will do it another way. The Mbr is clean now. The helpassistant user profile is gone...the reg fix worked! Do this.... We need to run an OTL Fix
========== I'd like us to scan your machine with ESET OnlineScan
========== With your next post please provide: * OTL fix log * ESET log Kind regards, ~t -------------------- Proud member - Unified Network of Instructors and Trained Eliminators
 I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost! http://organdonor.gov/donor/index.htm |
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on your desktop.
textbox. Do not include the word "Code"
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button.
to download the ESET Smart Installer. Save it to your desktop.
icon on your desktop.
button.
, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
button.
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Feb 4 2010, 04:14 PM
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#47
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Member Group: Members Posts: 41 Joined: 31-January 10 Member No.: 445,939 |
Here is the OTLfix log. Thanks again. The eset log will follow, it takes a long time and I will attach separately.
Had to paste the otl log in place as it said it was too large a file to attach. Did we want/neeed to kill process explorer, I thought that was a good thing to have for when task manager is blocked by a virus/malware. OTL LOG: All processes killed ========== OTL ========== Process explorer.exe killed successfully! ========== FILES ========== c:\documents and settings\HelpAssistant\UserData\YXZ41GNU folder moved successfully. c:\documents and settings\HelpAssistant\UserData\XOOB9T8H folder moved successfully. c:\documents and settings\HelpAssistant\UserData\F75BZ1OW folder moved successfully. c:\documents and settings\HelpAssistant\UserData\03BN6G1H folder moved successfully. c:\documents and settings\HelpAssistant\UserData folder moved successfully. c:\documents and settings\HelpAssistant\Templates folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Startup folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Google Chrome folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Dell Accessories folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Dell folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\CCleaner folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Administrative Tools folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Accessories\System Tools folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Accessories\Entertainment folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Accessories\Accessibility folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs\Accessories folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu\Programs folder moved successfully. c:\documents and settings\HelpAssistant\Start Menu folder moved successfully. c:\documents and settings\HelpAssistant\SendTo folder moved successfully. c:\documents and settings\HelpAssistant\Recent folder moved successfully. c:\documents and settings\HelpAssistant\PrivacIE folder moved successfully. c:\documents and settings\HelpAssistant\PrintHood folder moved successfully. c:\documents and settings\HelpAssistant\NetHood folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\PcSetup folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Web Sites\_vti_pvt folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Web Sites\_vti_cnf folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Web Sites\_private folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Web Sites\images folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Web Sites folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Videos\DivX Movies folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Videos folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Pictures\park folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Pictures\FinePixViewerS\2010_0118 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Pictures\FinePixViewerS\2005_0801 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Pictures\FinePixViewerS folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Pictures folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Within Temptation\The Silent Force [Bonus Track] folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Within Temptation\The Heart of Everything folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Within Temptation folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Warped Tour- 2009 Compilation Disc 2 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Warped Tour- 2009 Compilation Disc 1 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\The Best of Now That's What I Call Music! 10th Anniversary folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Repo! The Genetic Opera folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Radio Disney Jams, Vol. 9 [CD-DVD] Disc 1 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Radio Disney Jams, Vol. 11 [CD-DVD] Disc 1 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Pirates of the Caribbean- Swashbuckling Sea Songs folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now- Classic Rock folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 9 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 8 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 31 folder moved successfully. c:\documents and 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Artists\Now, Vol. 23 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 22 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 21 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 20 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 19 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 18 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 17 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 16 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Now, Vol. 15 folder moved successfully. 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settings\HelpAssistant\My Documents\My Music\Various Artists\More Tears from Heaven folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Girl Next folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Fired Up!, Vol. 1 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Fame [Lakeshore Soundtrack] folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Disneymania, Vol. 6 folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Disney Channel Playlist folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\Byou Featuring Sabrina Bryan folder moved successfully. c:\documents and settings\HelpAssistant\My Documents\My Music\Various Artists\A Disney Channel Holiday folder moved successfully. 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settings\HelpAssistant\Application Data\Adobe\Flash Player folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\AIR\Updater folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\AIR folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\Acrobat\9.0\JavaScripts folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\Acrobat\9.0\Forms folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\Acrobat\9.0\Collab folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\Acrobat\9.0 folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\Acrobat\8.0\JavaScripts folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\Acrobat\8.0 folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe\Acrobat folder moved successfully. c:\documents and settings\HelpAssistant\Application Data\Adobe folder moved successfully. c:\documents and settings\HelpAssistant\Application Data folder moved successfully. c:\documents and settings\HelpAssistant folder moved successfully. ========== COMMANDS ========== Restore point Set: OTL Restore Point (64424509440) C:\WINDOWS\System32\drivers\etc\Hosts moved successfully. HOSTS file reset successfully [EMPTYTEMP] User: Administrator ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 0 bytes User: All Users User: Default User ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 32902 bytes User: Kelsey1 ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 436846 bytes ->Java cache emptied: 0 bytes ->FireFox cache emptied: 48272925 bytes User: LocalService ->Temp folder emptied: 66016 bytes ->Temporary Internet Files folder emptied: 32902 bytes User: NetworkService ->Temp folder emptied: 2424 bytes ->Temporary Internet Files folder emptied: 32902 bytes %systemdrive% .tmp files removed: 0 bytes %systemroot% .tmp files removed: 19569 bytes %systemroot%\System32 .tmp files removed: 2577 bytes %systemroot%\System32\dllcache .tmp files removed: 0 bytes %systemroot%\System32\drivers .tmp files removed: 0 bytes Windows Temp folder emptied: 542847 bytes %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 67 bytes RecycleBin emptied: 0 bytes Total Files Cleaned = 47.00 mb OTL by OldTimer - Version 3.1.27.1 log created on 02042010_125111 Files\Folders moved on Reboot... File\Folder C:\WINDOWS\temp\usgthrsvc\Perflib_Perfdata_68c.dat not found! File\Folder C:\WINDOWS\temp\TMP00000006E8837714FDC280E5 not found! Registry entries deleted on Reboot... AND THE ESET LOG will follow as it takes a long time to run |
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Feb 4 2010, 05:42 PM
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#48
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Bleepin' Malware Removal Teacher Group: Malware Response Instructor Posts: 7,338 Joined: 9-December 08 Member No.: 267,653 |
QUOTE Did we want/neeed to kill process explorer, I thought that was a good thing to have for when task manager is blocked by a virus/malware. Not important anymore now that we have the beast tamed! 
-------------------- Proud member - Unified Network of Instructors and Trained Eliminators
I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost! http://organdonor.gov/donor/index.htm |
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Feb 4 2010, 09:45 PM
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#49
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Member Group: Members Posts: 41 Joined: 31-January 10 Member No.: 445,939 |
As promised here is the eset scan. I recognize some bad things on this.
C:\qoobox\Quarantine\C\WINDOWS\system32\llnmp.tmp.vir Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\qoobox\Quarantine\C\WINDOWS\system32\srutv.bak1.vir Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\qoobox\Quarantine\C\WINDOWS\system32\srutv.bak2.vir Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\qoobox\Quarantine\C\WINDOWS\system32\srutv.ini.vir Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\qoobox\Quarantine\C\WINDOWS\system32\vipcaqqx.ini.vir Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\qoobox\Quarantine\C\WINDOWS\system32\yytlbafj.ini.vir Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP537\A0249130.ini Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP537\A0249131.ini Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP537\A0249132.ini Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\VundoFix Backups\abrrymjb.ini.bad Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\VundoFix Backups\gmxpacpf.ini.bad Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined C:\VundoFix Backups\toxwvgir.ini.bad Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined |
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Feb 4 2010, 10:29 PM
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#50
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Bleepin' Malware Removal Teacher Group: Malware Response Instructor Posts: 7,338 Joined: 9-December 08 Member No.: 267,653 |
Nope. Clean as a whistle. Those detections are all quarantined or in system Restore. I will guide you how to clean all the restore points and set a new one soon.
========== Right click and delete..
Nothing else ========== Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version. Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer. ========== Please rerun MBAM. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
========== With your next post please provide: * MBAM log * Any further problems? * More instructions to follow soon Kind regards, ~t -------------------- Proud member - Unified Network of Instructors and Trained Eliminators
I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost! http://organdonor.gov/donor/index.htm |
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Feb 5 2010, 12:19 AM
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#51
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Member Group: Members Posts: 41 Joined: 31-January 10 Member No.: 445,939 |
Looking good, sounds like there is light at the end of the tunnel. Computer is running just fine. Here is the mbm log, all clear.
Malwarebytes' Anti-Malware 1.44 Database version: 3691 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702 2/4/2010 10:14:56 PM mbam-log-2010-02-04 (22-14-56).txt Scan type: Quick Scan Objects scanned: 121089 Time elapsed: 10 minute(s), 11 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) |
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Feb 5 2010, 12:07 PM
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#52
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Bleepin' Malware Removal Teacher Group: Malware Response Instructor Posts: 7,338 Joined: 9-December 08 Member No.: 267,653 |
Hello,
Congratulations! You now appear clean! ********** Please pay particularly close attention to the instructions that follow. To neglect these steps risk needless reinfection!! ********** Are things running okay? Do you have any more questions? ********** Uninstall Combofix
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********** Run OTL again We will now remove the tools we used during this fix using OTL.
********** You may now re-enable spybot and defogger and delete any logs and tools leftover! ********** Recommendations Below are some recommendations to lower your chances of (re)infection.
********** System Slow? You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve performance. If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware. ********** Good luck & safe surfing, Kind Regards, ~ t -------------------- Proud member - Unified Network of Instructors and Trained Eliminators
I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost! http://organdonor.gov/donor/index.htm |
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button.
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Feb 5 2010, 03:26 PM
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#53
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Member Group: Members Posts: 41 Joined: 31-January 10 Member No.: 445,939 |
Here is the oTL log. I did not get an oTL log from the first operation, only the second.
All processes killed ========== COMMANDS ========== Restore point Set: OTL Restore Point (64424509440) [EMPTYTEMP] User: Administrator ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 0 bytes User: All Users User: Default User ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 0 bytes User: Kelsey1 ->Temp folder emptied: 36119 bytes ->Temporary Internet Files folder emptied: 33170 bytes ->Java cache emptied: 0 bytes ->FireFox cache emptied: 34761403 bytes ->Google Chrome cache emptied: 0 bytes User: LocalService ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 33170 bytes User: NetworkService ->Temp folder emptied: 16734 bytes ->Temporary Internet Files folder emptied: 33170 bytes %systemdrive% .tmp files removed: 0 bytes %systemroot% .tmp files removed: 0 bytes %systemroot%\System32 .tmp files removed: 0 bytes %systemroot%\System32\dllcache .tmp files removed: 0 bytes %systemroot%\System32\drivers .tmp files removed: 0 bytes Windows Temp folder emptied: 39179 bytes %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes RecycleBin emptied: 3281 bytes Total Files Cleaned = 33.00 mb OTL by OldTimer - Version 3.1.27.1 log created on 02052010_130539 Files\Folders moved on Reboot... File\Folder C:\WINDOWS\temp\usgthrsvc\Perflib_Perfdata_844.dat not found! Registry entries deleted on Reboot... Also. defogger disappeared, I assume as part of teh clean up process. Do I need to download it again and run it to restore cd emulators? Firefox is the preferred browser on this computer I was using IE as a back up. She does run MBM and superantispyware. We're going to try the microsfot security essentials now too in place of AVG and spybot. Thank you once again for your hard work, knowledge and patience. |
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Feb 5 2010, 09:50 PM
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#54
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Bleepin' Malware Removal Teacher Group: Malware Response Instructor Posts: 7,338 Joined: 9-December 08 Member No.: 267,653 |
Hi,
Yes. Re-enable emulators. Any AV is fine just never more than one AV installed at a time. Very important!!!! The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause: 1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't. 2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time. I have enjoyed assisting you.  Safe surfing, ~ t -------------------- Proud member - Unified Network of Instructors and Trained Eliminators
I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost! http://organdonor.gov/donor/index.htm |
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Feb 7 2010, 02:28 PM
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#55
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Bleepin' Malware Removal Teacher Group: Malware Response Instructor Posts: 7,338 Joined: 9-December 08 Member No.: 267,653 |
Since this topic appears to be resolved, I will now close it.
If you need this topic re-opened please send me a PM. Everyone else, please start a new topic. -------------------- Proud member - Unified Network of Instructors and Trained Eliminators
I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost! http://organdonor.gov/donor/index.htm |
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