BleepingComputer.com: more problems

Hi, my computer at home is having a lot of problems, the most recently was that I can´t access the internet and I don´t know why. I have run ad awere but it didn´t help. Here is the hijackthis log. Thnx. Tina

Logfile of HijackThis v1.98.2
Scan saved at 01:20:32 p.m., on 21/09/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Archivos de programa\Winamp\winampa.exe
C:\WINDOWS\system32\rundll32.exe
C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.el-universal.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Archivos de programa\NewDotNet\newdotnet6_38.dll
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Archivos de programa\Winamp\winampa.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\ARCHIV~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O4 - HKCU\..\Run: [MsnMsgr] "C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Archivos de programa\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\ARCHIV~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O10 - Hijacked Internet access by New.Net
O10 - Broken Internet access because of LSP provider 'c:\windows\webhdll.dll' missing
O17 - HKLM\System\CCS\Services\Tcpip\..\{F608B8D0-0BF9-4AAC-AA48-F454A0C0E03F}: NameServer = 200.44.32.12,200.44.32.13

Now please Download LSPFix from:

LSP-Fix

Disconnect from the Internet and close all Internet Explorer Windows. Run then program and check the "I know what I'm doing" Button and place all listings of c:\windows\webhdll.dll into the remove section by clicking on the button that points to the right. When all instances of this dll are in the Remove section. Press the finish button.

Then Reboot.

To see a tutorial on how to use this program click the link below:

Using LSP-Fix to remove LSP Spyware & Hijackers

To remove New.net. please go to Start | Settings | Control Panel | Add/Remove Programs, look for and remove New.Net. If you can't find it, then please go here and follow the removal instructions in Procedure 4 at the bottom of the page.

I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button

O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Archivos de programa\NewDotNet\newdotnet6_38.dll
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\ARCHIV~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O10 - Hijacked Internet access by New.Net
O10 - Broken Internet access because of LSP provider 'c:\windows\webhdll.dll' missing

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Archivos de programa\NewDotNet\newdotnet6_38.dll
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\ARCHIV~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O10 - Hijacked Internet access by New.Net
O10 - Broken Internet access because of LSP provider '' missing

Reboot your computer to go back to normal mode and post a new log.

If you can not connect to the Internet after removing New.net, please run the LSP-Fix program I had you download earlier, and click on the finish button. Reboot and you should be able to get back on.

It´s done. The connection is back. Thanks a lot

Here is the new log

Logfile of HijackThis v1.98.2
Scan saved at 10:11:31 p.m., on 22/09/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\ARCHIV~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.el-universal.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [AWMON] "C:\ARCHIV~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - HKLM\..\Run: [WinampAgent] C:\Archivos de programa\Winamp\winampa.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Archivos de programa\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\ARCHIV~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{F608B8D0-0BF9-4AAC-AA48-F454A0C0E03F}: NameServer = 200.44.32.12,200.44.32.13

Log looks clean...great job!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.
  
  You can find instructions on how to enable and reenable system restore here:
  
  Managing Windows Millenium System Restore
  
  or
  
  Windows XP System Restore Guide
  
  Renable system restore with instructions from tutorial above
  
  
  
• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
    
  • Click once on the Security tab
    
  • Click once on the Internet icon so it becomes highlighted.
    
  • Click once on the Custom Level button.
    
    • Change the Download signed ActiveX controls to Prompt
      
      
    • Change the Download unsigned ActiveX controls to Disable
      
      
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
      
      
    • Change the Installation of desktop items to Prompt
      
      
    • Change the Launching programs and files in an IFRAME to Prompt
      
      
    • Change the Navigate sub-frames across different domains to Prompt
      
      
    • When all these settings have been made, click on the OK button.
      
      
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    
    
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  
  
• Clean out Temporary Files - It is important to occasionally clean out your temporary internet files as it is a place that malware is sometimes installed into. Cleaning it out will also sometimes increase the performance of your machine.
  • Delete Temp Files
    To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.
    
    This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.
    
  • Delete Temporary Internet Files
    Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.
  
  
• Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online & their stand-alone antivirus programs:
  
  Virus, Spyware, and Malware Protection and Removal Resources
  
  
  
• Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
  
  For a tutorial on Firewalls and a listing of some available ones see the link below:
  
  Understanding and Using Firewalls
  
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  
  A tutorial on installing & using this product can be found here:
  
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  
  A tutorial on installing & using this product can be found here:
  
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.

Hey Grinler

Could you tell me what happened with my pc, was the problem a virus, a malwere or another thing?

Thank you

It was a spyware/browser hijacker that got messed up. This happens quite often.