Repeated BSODs and Crashes

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Repeated BSODs and Crashes

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helppleaseee View Member Profile	Jan 20 2010, 11:28 AM Post #1
Member Group: Members Posts: 31 Joined: 20-January 10 Member No.: 438,539	Hello, I have a Home Premium Vista 64 bit on my Lenovo Y550 laptop. I've had problems where my laptop will restart after showing the BSOD. This problem has been happening off and on for about two months and I've done everything to try and fix it including sending my laptop back to Lenovo and many system restores. Lenovo said there was nothing wrong with my laptop when there obviously was and after I received the laptop from them, it worked properly for about a month before the BSODs happened again. Also, recently, wlanext.exe has been failing and I get a message immediately after startup that the LAN Framework has stopped working so I'm wondering if perhaps the crashes are network-related as I exclusively use Wireless Internet. I've also noticed that often times the error codes and messages on the BSODs vary. This problem has been a huge pain and it seems the internet doesn't have the answer so I come to you guys hoping and praying for a solution. Here's my latest memory.dmp debugging report: Microsoft ® Windows Debugger Version 6.11.0001.404 AMD64 Copyright © Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\MEMORY.DMP] Kernel Summary Dump File: Only kernel address space is available Symbol search path is: SRVc:\symbolshttp://msdl.microsoft.com/download/symbols Executable search path is: Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 6002.18082.amd64fre.vistasp2_gdr.090803-2339 Machine Name: Kernel base = 0xfffff800`01e4c000 PsLoadedModuleList = 0xfffff800`02010dd0 Debug session time: Wed Jan 20 10:48:46.412 2010 (GMT-5) System Uptime: 0 days 1:28:58.233 Loading Kernel Symbols ............................................................... ................................................................ ................ Loading User Symbols PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details Loading unloaded module list ... ******************************************************************************* * * * Bugcheck Analysis * * * ***************************************************************************** Use !analyze -v to get detailed debugging information. BugCheck A, {fffffa866173bfa8, 2, 1, fffff80001eb2f58} Page b1680 not present in the dump file. Type ".hh dbgerr004" for details PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details Probably caused by : memory_corruption ( nt!MiRemoveAnyPage+178 ) Followup: MachineOwner --------- 1: kd> !analyze -v ***************************************************************************** * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: fffffa866173bfa8, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000001, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80001eb2f58, address which referenced memory Debugging Details: ------------------ Page b1680 not present in the dump file. Type ".hh dbgerr004" for details PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details WRITE_ADDRESS: fffffa866173bfa8 CURRENT_IRQL: 2 FAULTING_IP: nt!MiRemoveAnyPage+178 fffff800`01eb2f58 4c094828 or qword ptr [rax+28h],r9 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: chrome.exe TRAP_FRAME: fffffa60057b46e0 -- (.trap 0xfffffa60057b46e0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=fffffa866173bf80 rbx=0000000000000000 rcx=0000000000000078 rdx=fffffa8003c00000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80001eb2f58 rsp=fffffa60057b4870 rbp=0000000000000000 r8=0000058000000000 r9=000fffffffffffff r10=0000000000000000 r11=0000000000000028 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe cy nt!MiRemoveAnyPage+0x178: fffff800`01eb2f58 4c094828 or qword ptr [rax+28h],r9 ds:4720:bfa8=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80001ea61ee to fffff80001ea6450 STACK_TEXT: fffffa60`057b4598 fffff800`01ea61ee : 00000000`0000000a fffffa86`6173bfa8 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx fffffa60`057b45a0 fffff800`01ea50cb : 00000000`00000001 00000000`00000000 00000000`00001000 fffffa80`02052780 : nt!KiBugCheckDispatch+0x6e fffffa60`057b46e0 fffff800`01eb2f58 : 00000000`00000020 00000000`00000000 00000000`00000080 fffff700`01080000 : nt!KiPageFault+0x20b fffffa60`057b4870 fffff800`01ebdefb : 00000000`40000028 fffffa80`06173330 fffffa80`06173040 fffffa80`0344e350 : nt!MiRemoveAnyPage+0x178 fffffa60`057b48d0 fffff800`01ec05b2 : 00000000`00000001 00000000`027b4000 00000000`00000080 00000000`00000060 : nt!MiResolveDemandZeroFault+0x17b fffffa60`057b4960 fffff800`01ebefd0 : fffff680`00013da0 00000000`00000020 fffff680`00013da0 fffffa80`06173330 : nt!MiResolveProtoPteFault+0x402 fffffa60`057b49e0 fffff800`01ebc9dd : 00000000`00000000 00000000`027b4000 fffffa80`06070060 fffffa80`00000000 : nt!MiDispatchFault+0x190 fffffa60`057b4b40 fffff800`01ea4fd9 : 00000000`00000001 fffffa60`057b4ca0 fffffa80`06173001 00000000`05ae750c : nt!MmAccessFault+0x32d fffffa60`057b4c20 00000000`70e1ae40 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x119 00000000`0339f84c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x70e1ae40 STACK_COMMAND: kb FOLLOWUP_IP: nt!MiRemoveAnyPage+178 fffff800`01eb2f58 4c094828 or qword ptr [rax+28h],r9 SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: nt!MiRemoveAnyPage+178 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt DEBUG_FLR_IMAGE_TIMESTAMP: 4a7801eb IMAGE_NAME: memory_corruption FAILURE_BUCKET_ID: X64_0xA_nt!MiRemoveAnyPage+178 BUCKET_ID: X64_0xA_nt!MiRemoveAnyPage+178 Followup: MachineOwner --------- Thanks.

Broni View Member Profile	Jan 20 2010, 01:29 PM Post #2
Forum Addict Group: BC Advisor Posts: 5,092 Joined: 1-February 08 From: Daly City, CA Member No.: 187,687	You posted only one crash report, which makes almost impossible to make any diagnosis. In any case, it indicates "memory_corruption". Download BlueScreenView No installation required. Double click on BlueScreenView.exe file to run the program. When scanning is done, go Edit>Select All. Go File>Save Selected Items, and save the report as BSOD.txt. Open BSOD.txt in Notepad, copy all content, and paste it into your next reply. -------------------- My Website My help doesn't cost a penny, but if you'd like to consider a donation, click here

helppleaseee View Member Profile	Jan 20 2010, 07:51 PM Post #3
Member Group: Members Posts: 31 Joined: 20-January 10 Member No.: 438,539	Here ya go. I really appreciate it. Another thing, I've noticed that Daemon Tools Lite is a bad program to have installed on a computer and I had it but uninstalled it. I don't know if it was a clean full uninstall and if there are still remnant files still on my computer. ================================================== Dump File : Mini012010-06.dmp Crash Time : 1/20/2010 7:43:38 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : ffffea00`1b816d0b Parameter 2 : 00000000`00000001 Parameter 3 : fffffa60`00d4a010 Parameter 4 : 00000000`00000007 Caused By Driver : sptd.sys Caused By Address : sptd.sys+50b5b File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini012010-06.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ================================================== ================================================== Dump File : Mini012010-05.dmp Crash Time : 1/20/2010 3:58:14 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : ffffea00`17b4404b Parameter 2 : 00000000`00000001 Parameter 3 : fffffa60`00d4b010 Parameter 4 : 00000000`00000007 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+5a450 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini012010-05.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ================================================== ================================================== Dump File : Mini012010-03.dmp Crash Time : 1/20/2010 1:42:39 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff960`8911e134 Parameter 2 : 00000000`00000008 Parameter 3 : fffff960`8911e134 Parameter 4 : 00000000`00000005 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+5a450 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini012010-03.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ================================================== ================================================== Dump File : Mini012010-02.dmp Crash Time : 1/20/2010 11:36:44 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff800`02ec0c30 Parameter 2 : 00000000`00000008 Parameter 3 : fffff800`02ec0c30 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+5a450 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini012010-02.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ================================================== ================================================== Dump File : Mini012010-01.dmp Crash Time : 1/20/2010 10:49:50 AM Bug Check String : IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x0000000a Parameter 1 : fffffa86`6173bfa8 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000001 Parameter 4 : fffff800`01eb2f58 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+5a450 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini012010-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ================================================== ================================================== Dump File : Mini011910-04.dmp Crash Time : 1/19/2010 4:49:47 PM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : ffffffff`c000001d Parameter 2 : fffffa60`00fd7a5a Parameter 3 : fffffa60`01d07fb8 Parameter 4 : fffffa60`01d07990 Caused By Driver : ecache.sys Caused By Address : ecache.sys+19fd0 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini011910-04.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ================================================== ================================================== Dump File : Mini011910-02.dmp Crash Time : 1/19/2010 4:13:24 PM Bug Check String : KMODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x0000001e Parameter 1 : ffffffff`c0000005 Parameter 2 : fffff800`020e120c Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`000179f8 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+5a450 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini011910-02.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ================================================== ================================================== Dump File : Mini011910-01.dmp Crash Time : 1/19/2010 4:09:03 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff900`008298e8 Parameter 2 : 00000000`00000000 Parameter 3 : fffff960`0011dae7 Parameter 4 : 00000000`00000000 Caused By Driver : acpi.sys Caused By Address : acpi.sys+17812920 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini011910-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ================================================== ================================================== Dump File : Mini011810-01.dmp Crash Time : 1/18/2010 10:01:48 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : ffffffff`d23345da Parameter 2 : 00000000`00000001 Parameter 3 : fffff800`02052b73 Parameter 4 : 00000000`00000002 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+5a450 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\Mini011810-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 ==================================================

Broni View Member Profile	Jan 20 2010, 08:40 PM Post #4
Forum Addict Group: BC Advisor Posts: 5,092 Joined: 1-February 08 From: Daly City, CA Member No.: 187,687	Yeah, judging from errors, RAM problem is very likely. A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time. NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A B. If you have only one RAM stick installed... ...run memtest... 1. Download - Pre-Compiled Bootable ISO (.zip) 2. Unzip downloaded memtest86+-2.11.iso.zip file. 3. Inside, you'll find memtest86+-2.11.iso file. 4. Download, and install ImgBurn: http://www.imgburn.com/ 5. Insert blank CD into your CD drive. 6. Open ImgBurn, and click on Write image file to disc 7. Click on Browse for a file... icon: 8. Locate memtest86+-2.11.iso file, and click Open button. 9. Click on ImgBurn green arrow to start burning bootable memtest86 CD: 10. Once the CD is created, boot from it, and memtest will automatically start to run. The running program will look something like this depending on the size and number of ram modules installed: It's recommended to run 5-6 passes. Each pass contains very same 8 tests. This will show the progress of the test. It can take a while. Be patient, or leave it running overnight. The following image is the test results area: The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM. -------------------- My Website My help doesn't cost a penny, but if you'd like to consider a donation, click here

helppleaseee View Member Profile	Jan 20 2010, 09:09 PM Post #5
Member Group: Members Posts: 31 Joined: 20-January 10 Member No.: 438,539	Sorry for my lack of knowledge, but how can I find out how many RAM modules my computer has? Based on context, I don't have any external RAM sticks, so I'm guessing I have one? I'm thinking I should go with the memtest but I'll wait for your reply on the RAM modules before I do anything. Really appreciate it Broni.

Broni View Member Profile	Jan 20 2010, 09:16 PM Post #6
Forum Addict Group: BC Advisor Posts: 5,092 Joined: 1-February 08 From: Daly City, CA Member No.: 187,687	No reason for being sorry If nobody changed anything in your laptop, according to this: http://www.crucial.com/store/listparts.asp...8All%20Types%29, you have just one 3, or 4GB RAM stick, so your only option would be to run memtest. -------------------- My Website My help doesn't cost a penny, but if you'd like to consider a donation, click here

helppleaseee View Member Profile	Jan 20 2010, 09:25 PM Post #7
Member Group: Members Posts: 31 Joined: 20-January 10 Member No.: 438,539	Okay I'll go ahead and run the test. Sadly, after I posted my last reply, my computer crashed again. But I'll run the test and post what happens.

Broni View Member Profile	Jan 20 2010, 09:33 PM Post #8
Forum Addict Group: BC Advisor Posts: 5,092 Joined: 1-February 08 From: Daly City, CA Member No.: 187,687	You'll create bootable CD, so you don't have to worry about crashes at this point. -------------------- My Website My help doesn't cost a penny, but if you'd like to consider a donation, click here

helppleaseee View Member Profile	Jan 20 2010, 09:47 PM Post #9
Member Group: Members Posts: 31 Joined: 20-January 10 Member No.: 438,539	Don't have any blank CDs on me so I'm gonna have to wait to run the memtest. But can you elaborate on the bootable CD? So there won't need to be a fix or replacement done to the RAM module?

Broni View Member Profile	Jan 20 2010, 09:51 PM Post #10
Forum Addict Group: BC Advisor Posts: 5,092 Joined: 1-February 08 From: Daly City, CA Member No.: 187,687	QUOTE So there won't need to be a fix or replacement done to the RAM module? We don't know yet. That's why, you need to run memtest, to find out. QUOTE But can you elaborate on the bootable CD? Just read my memtest manual. It explains everything. If you have any question about some particular step....I'll be around. -------------------- My Website My help doesn't cost a penny, but if you'd like to consider a donation, click here

helppleaseee View Member Profile	Jan 20 2010, 10:05 PM Post #11
Member Group: Members Posts: 31 Joined: 20-January 10 Member No.: 438,539	By "boot from it", do you mean to restart my computer while leaving the CD in the drive?

Broni View Member Profile	Jan 20 2010, 10:11 PM Post #12
Forum Addict Group: BC Advisor Posts: 5,092 Joined: 1-February 08 From: Daly City, CA Member No.: 187,687	Exactly and at some point, you should see this: Press any key to boot from CD -------------------- My Website My help doesn't cost a penny, but if you'd like to consider a donation, click here

helppleaseee View Member Profile	Jan 20 2010, 10:18 PM Post #13
Member Group: Members Posts: 31 Joined: 20-January 10 Member No.: 438,539	QUOTE(Broni @ Jan 20 2010, 10:11 PM) Exactly and at some point, you should see this: Press any key to boot from CD Never got prompted with "Press any key to boot from CD". What should I do?

Broni View Member Profile	Jan 20 2010, 10:29 PM Post #14
Forum Addict Group: BC Advisor Posts: 5,092 Joined: 1-February 08 From: Daly City, CA Member No.: 187,687	Oh, you made that CD already? You'll need to enter laptop's BIOS then. In case of Lenovo, you should press [F1] or [F2] on boot up. Which one, I can't tell you because it depends on BIOS type. You can simply try one F1 key, if it doesn't work, try F2 key. If successful, you should see screen similar to this: You have look around until you find "boot order". It'll look similar to this: Make sure, CD drive is listed first. If it's not, change it. Make sure to save settings on exit, by pressing F10 key. This post has been edited by Broni: Jan 20 2010, 10:31 PM -------------------- My Website My help doesn't cost a penny, but if you'd like to consider a donation, click here

helppleaseee View Member Profile	Jan 20 2010, 10:36 PM Post #15
Member Group: Members Posts: 31 Joined: 20-January 10 Member No.: 438,539	running the memtest now but it's seemed to stop at pass 0% and test 44%. worst part is there are 21760 errors shown. so pretty safe to say this is a RAM problem right?

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