Help
Good Day...
I have downloaded and ran rkill.com & MBAM in a Safe Mode. I have ran the rkill 3X times after which my desktop displays: ACTIVE DESKTOP RECOVER - RESTORE MY ACTIVE DESKTOP. I couldn't Restore my Active Desktop anymore. An error box pops up saying:
An Error has occurred in the script on this page
Line: 65
Char: 1
Error: Object don't support this property or method
Code: O
URL: file:///C:/Documents%20and%Settings/Me/Application%20Data/Microsoft/Internet%20Explorer/Desktop.htt
Do you want to continue running scripts on this page?
YES? NO?
I couldn't update my Malwarebytes' Anti-Malware. Another error box pops up saying:
An Error Occurred. Please report the following code to Malwarebytes'... Support Team
Error Code: 732 (12029,0)
My Anti-Malware removed 13 infections though.
Please help me Restore My Active Desktop. Have I done something wrong? I am using a different PC now.
Your respond will be much appreciated.
Forum Guidelines
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient. DO NOT RUN ComboFix unless requested to. Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log. When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc. Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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INTERNET SECURITY 2010 Restore My Active Desktop
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#2
- Malware Expert
-
- Group: Malware Response Team
- Posts: 17,382
- Joined: 23-December 04
- Gender:Male
- Location:Pickerington, Ohio
Posted 13 January 2010 - 08:03 PM
Hello! 
My name is Sam and I will be helping you.
In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.
Please download ComboFix from one of these locations:
Link 1
Link 2
Link 3
Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
Make sure that you save ComboFix.exe to your Desktop
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please copy and paste the contents of C:\ComboFix.txt in your next reply.
My name is Sam and I will be helping you.
In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.
Please download ComboFix from one of these locations:
Link 1
Link 2
Link 3
Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
Make sure that you save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please copy and paste the contents of C:\ComboFix.txt in your next reply.
If I have helped you in any way, please consider a donation to help me continue the fight against malware.Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!
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#3
- Malware Expert
-
- Group: Malware Response Team
- Posts: 17,382
- Joined: 23-December 04
- Gender:Male
- Location:Pickerington, Ohio
Posted 24 January 2010 - 03:39 AM
As there has been no response, this topic will now be closed.
If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you.
Include the address of this topic in your request.
If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you.
Include the address of this topic in your request.
If I have helped you in any way, please consider a donation to help me continue the fight against malware.Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!
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