A few nights ago I was on my computer, surfing the internet and downloading music. I closed Firefox for whatever reason and then opened it and it froze and crashed. I then opened a Windows Explorer window and that also crashed. This now happens to any program that I use unless I am in safe mode, which I am doing now to post this topic.
I would greatly appreciate assistance in getting this matter resolved. Please and thank you.
DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by JP at 0:54:20.50 on Thu 01/07/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_17
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3061.2440 [GMT -7:00]
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\JP\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
============== Pseudo HJT Report ===============
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [AdobeBridge]
uRun: [uTorrent] "c:\program files\utorrent\uTorrent.exe"
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
Notify: igfxcui - igfxdev.dll
================= FIREFOX ===================
FF - ProfilePath - c:\users\jp\appdata\roaming\mozilla\firefox\profiles\8912ths7.default\
FF - prefs.js: network.proxy.type - 2
FF - plugin: c:\program files\vistacodecpack\rm\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\vistacodecpack\rm\browser\plugins\nprpjplug.dll
FF - plugin: c:\users\jp\appdata\local\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
============= SERVICES / DRIVERS ===============
S1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-7-31 111184]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-7-31 20560]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2009-7-31 51792]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-7-31 155160]
S2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2009-8-15 1373480]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-7-31 254040]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-7-31 352920]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2009-7-30 111616]
S4 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2009-7-30 73728]
============== File Associations ===============
regfile="regedit.exe" "%1"
=============== Created Last 30 ================
2010-01-07 05:20:47 0 d-----w- c:\windows\pss
2010-01-07 00:24:21 9567 ----a-w- c:\users\jp\.recently-used.xbel
2009-12-29 10:26:17 0 d-----w- c:\program files\Gmask 1.70 English
2009-12-29 09:30:38 0 d-----w- c:\programdata\iTunesFolderWatch
2009-12-29 09:29:30 0 d-----w- c:\program files\JezSoft
2009-12-29 09:28:50 0 d-----w- c:\users\jp\appdata\roaming\iConcertCal
2009-12-28 08:11:55 0 d-----w- c:\users\jp\appdata\roaming\albumart
2009-12-28 05:15:09 0 d-----w- c:\programdata\WindowsSearch
2009-12-26 00:15:52 0 d-----w- c:\programdata\Last.fm
2009-12-26 00:15:16 0 d-----w- c:\program files\Last.fm
2009-12-26 00:14:05 0 d-----w- C:\iPod_Control
2009-12-25 19:50:25 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-12-25 19:50:25 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2009-12-25 19:49:21 0 d-----w- c:\program files\iPod
2009-12-25 19:49:18 0 d-----w- c:\programdata\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-12-25 19:49:17 0 d-----w- c:\program files\iTunes
2009-12-25 19:44:39 0 d-----w- c:\program files\Bonjour
2009-12-25 19:43:32 0 d-----w- c:\programdata\Apple Computer
2009-12-17 21:33:28 0 d-----w- c:\program files\VisiPics
2009-12-15 08:44:00 0 d-----w- c:\program files\CCleaner
==================== Find3M ====================
2009-12-25 19:40:23 86016 ----a-w- c:\windows\inf\infstrng.dat
2009-12-25 19:40:23 86016 ----a-w- c:\windows\inf\infstor.dat
2009-12-25 19:40:23 51200 ----a-w- c:\windows\inf\infpub.dat
2009-11-24 10:28:03 148891 ----a-w- c:\windows\hpoins19.dat
2009-10-11 11:17:27 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-07-31 01:31:04 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
============= FINISH: 0:55:22.73 ===============
Page 1 of 1
Unknown Infection Unable To Resolve On My Own
#2
Posted 14 January 2010 - 09:56 AM
Hello and welcome to Bleeping Computer
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
Please include a clear description of the problems you're having, along with any steps you may have performed so far.
Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.
After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
regards myrti
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
Please include a clear description of the problems you're having, along with any steps you may have performed so far.
Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
- Please download OTL from following mirror:
- Save it to your desktop.
- Double click on the
icon on your desktop. - Click the "Scan All Users" checkbox.
- Push the
button. - Two reports will open, copy and paste them in a reply here:
- OTL.txt <-- Will be opened
- Extra.txt <-- Will be minimized
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.
After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
regards myrti
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
#3
Posted 14 January 2010 - 03:40 PM
I have actually found out what was causing the problem. My anti-virus program was blocking programs, which were trying very hard to work and eventually took over my computer and freezing it. Thank you for the reply, though.
#4
Posted 14 January 2010 - 03:45 PM
Since this topic appears to be resolved, I will now close it. Thanks for letting us know.
If you need this topic re-opened please send me a PM.
Everyone else, please start a new topic.
With Regards,
myrti
If you need this topic re-opened please send me a PM.
Everyone else, please start a new topic.
With Regards,
myrti
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
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