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> Forum Guidelines

Read this topic before posting a log.


DO NOT post a ComboFix log unless requested to.


Only members of the HijackThis Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.

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> Computer seems to be infected with virus or malware causing pop-ups and browser issues, Not sure what this virus/malware is, or how to remove it.
jpshortstuff
post Nov 17 2009, 06:15 PM
Post #16


WhatTheTech Teacher
****

Group: HJT Team
Posts: 482
Joined: 15-June 07
From: UK
Member No.: 136,795



Hi,

Please delete your copy of ComboFix and download the latest version from here:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
(it has been updated)

Please double-click it to run it and post the log it provides. If you are still having IE problems after that, please try the following.

Close all IE windows and wait for a few seconds. Click Start >> Run and paste the following into the Run Box:
"C:\Program Files\Internet Explorer\iexplore.exe" -extoff
Then hit Enter.

This will start IE in safe mode, with add-ons disabled. Let me know if you still have problems with that.


--------------------
Trained at the What The Tech Classroom where you too could learn to help others.

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here

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maloy
post Yesterday, 07:08 PM
Post #17


New Member
*

Group: Members
Posts: 13
Joined: 20-January 08
Member No.: 184,896



Hi,

I did everything you suggested, and disabling the add-on's did indeed solve the problem. Then I tried tolaunch IE normally, and test which add-on was causing the problem by disabling them one by one, and it looks like it tracked down the issue. It is caused by the following add-on (which I seem to have installed with Java when we started this hijackthis thread):

"Java™ Plug-In 2 SSV Helper" jp2ssv.dll

When I disable this add-on, the browser runs great. However I am not sure if this add-on is important, or what files it originates from. Please let me know the best way to resolve this problem.

Also I have a question about Kaspersky anti-virus. My tiral period is running out, so if I uninstall it and instead install Avast which I had before, what will happen to the quarantined items, some of which may be viruses? I don't want to accidentally reactive the virus that we got rid of.

Just in case, attached is the new ComboFix log.

Attached File(s)
Attached File  log.txt ( 15.93k ) Number of downloads: 2
 
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jpshortstuff
post Today, 04:30 AM
Post #18


WhatTheTech Teacher
****

Group: HJT Team
Posts: 482
Joined: 15-June 07
From: UK
Member No.: 136,795



Interesting, I'm not sure why that particular add-on may be causing problems. As you may have guessed, the add-on is a Java component, that will allow you to view Java Applets and other Java based material in web pages. Depending on how often you visit sites that use Java Applets would denote whether or not it is important to you. If you are unsure of how many sites use Java Applets, you could try browsing as normal for a while with it disabled and see if you notice any sites with missing content. You could also try re-installing Java, as I guess its possible that the Malware could have interfered with the installation.

Kaspersky should clear its quarantine when its is uninstalled, but you should also be able to open the program and clear it manually. Eiter way, the quarantined items won't become active again.

Your ComboFix log now looks fine thumbup2.gif

Click Start >> Run, and then type ComboFix /u and hit enter.
You can now delete any other tools I had you download and use, unless you wish to keep them.


Now that your system appears to be clean, there's just a few steps I'd like you to take to prevent any future infections.
  • Keeping your Windows up-to-date is crucial to your computer's security. Please go to the Windows Update Site (using Internet Explorer) and download and install all critical updates on a regular basis.

  • Make sure you update your Anti-Virus software regularly, new viruses are being developed all the time.

  • Another program that it would be useful to have [OPTIONAL but RECOMMENDED]:

    Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.
Also, please read this great article by Tony Klein: So How Did I Get Infected In First Place

Glad we could be of assistance.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

Stay Clean!

jpshortstuff


--------------------
Trained at the What The Tech Classroom where you too could learn to help others.

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here

Go to the top of the page
 
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Lo-Fi Version Time is now: 21st November 2009 - 10:24 PM


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