The internet explorer on my computer will not open up. I double click and nothing opens up. THe hour glass comes up and goes away instantly. This problem began this past thursday, then on saturday the computer worked fine and I was able to get on the internet, then on sunday the problem began again and has not gone away. Besides internet explore not opening any other program that connects to the internet does not open such as quickbooks and microsoft outlook.
I contacted At&t thinking it was a connection problem and we restarted the modem and the computer. After they ran there test they found nothing wrong with the internet connection. I deleted all browsing history and even did a disk cleanup as well but it did not fix the problem. I downloaded firefox from a different computer onto a flashdrive and attempted to install it in my computer and it would not let me open the program either. Same thing would happen, the hour glass would apear and disapear quickly and the program would not open.
Can anyone help me figure this out and fix my computer. IT IS VERY IMPORTANT. Thank you for your help.
After playing with it more thought I would add that it won't let me restart in safe mode and it also won't let me add an antivirus program. I copied the avg antivirus program from a flash drive and it won't let me run the program. It won't let me run any programs really other than excel or word. No system restore no avg, no internet explorer, so safemode.
End of added information. ~ OB
Hi
There are my computer issues:
Computer will not allow me to open IE, Quickbook, Microsoft Outlook, or AVG
Cannot turn computer on under safe mode
There are no warning signs or no pop ups
I was able to copy hijackthis program under a different name and I stored it under my documents, it allowed me to run it and this is the log it gave me.
What can i do now???
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:05:32 PM, on 11/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Documents and Settings\Owner.YOUR-93B4A62EC5\My Documents\Corona High Panthers.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.com/g/sidepanel.html?Ch...DTP&M=T5048
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.erdealer.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch...DTP&M=T5048
R3 - URLSearchHook: TorrentMan Toolbar - {7c5c0f58-e061-457d-9033-77307f5ed00c} - C:\Program Files\TorrentMan\tbTor0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: TorrentMan Toolbar - {7c5c0f58-e061-457d-9033-77307f5ed00c} - C:\Program Files\TorrentMan\tbTor0.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: TorrentMan Toolbar - {7c5c0f58-e061-457d-9033-77307f5ed00c} - C:\Program Files\TorrentMan\tbTor0.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ATT-SST_UninstallTracking] C:\DOCUME~1\OWNER~1.YOU\LOCALS~1\Temp\InstallHelper.exe /uninstalltrackingvendor=ATT-SST
O4 - HKLM\..\Run: [ATT-SST_McciTrayApp] "C:\Program Files\ATT-SST\McciTrayApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [wubafayus] Rundll32.exe "c:\windows\system32\neyuvena.dll",a
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: qbpos - {662E7FAE-5C17-491C-AD9D-98C1F66CC6A0} - C:\WINDOWS\system32\QBPOSProtocol.dll
O20 - AppInit_DLLs: tifileze.dll homefebe.dll c:\windows\system32\papororo.dll c:\windows\system32\yejenujo.dll c:\windows\system32\neyuvena.dll
O21 - SSODL: jutohapef - {357951a8-20fc-45a4-b27d-5da6157feee1} - c:\windows\system32\nuvanifi.dll (file missing)
O21 - SSODL: rebitawov - {e08259aa-91a9-4df8-83e5-ab5764e4b614} - c:\windows\system32\nuvanifi.dll (file missing)
O21 - SSODL: mepizasah - {97d439c0-4024-48b6-b915-d752ececfaff} - c:\windows\system32\nuvanifi.dll (file missing)
O21 - SSODL: donebozij - {e250b515-abb1-4e89-8b4b-4c6f19ef468c} - c:\windows\system32\nuvanifi.dll (file missing)
O21 - SSODL: zimohujey - {11c66704-613b-41b8-993c-25947ce67148} - c:\windows\system32\negokofi.dll (file missing)
O21 - SSODL: gihogatip - {65979c73-b84a-41b4-aff7-f879103134da} - c:\windows\system32\negokofi.dll (file missing)
O21 - SSODL: gevesomeb - {7585212f-65ee-4751-8e8d-96026b0eeace} - c:\windows\system32\negokofi.dll (file missing)
O21 - SSODL: miwoviman - {10e2990d-7e75-45fa-8178-6f4fd708a736} - c:\windows\system32\negokofi.dll (file missing)
O21 - SSODL: sifayemip - {a67992a2-f8f7-44b9-bb57-e761d319122a} - c:\windows\system32\negokofi.dll (file missing)
O21 - SSODL: rerupobey - {a4e51b49-068b-40d6-b5c8-55c76056d8a6} - c:\windows\system32\neyuvena.dll
O21 - SSODL: yuvujefud - {12a71401-e4df-41c2-8f27-c338fe051427} - c:\windows\system32\negokofi.dll (file missing)
O21 - SSODL: retudohit - {1d891a36-e95f-452c-a41a-ee66c9769095} - c:\windows\system32\negokofi.dll (file missing)
O21 - SSODL: fusozorut - {3287c1b3-652f-4204-a641-dca7171f5f55} - c:\windows\system32\neyuvena.dll
O21 - SSODL: nezunupek - {9ec5da8a-8dca-4014-91ce-01259bf9e916} - c:\windows\system32\neyuvena.dll
O21 - SSODL: vusojujih - {88ff3210-eab5-49ae-8a71-cc24fedf0cee} - c:\windows\system32\neyuvena.dll
O21 - SSODL: puyenifeb - {d1adcfe5-7a5d-4827-ae6e-40a8497129d0} - c:\windows\system32\neyuvena.dll
O21 - SSODL: yazowazor - {e2649364-6808-4fd6-b68a-474b8912b56b} - c:\windows\system32\neyuvena.dll
O21 - SSODL: botusalel - {067f71eb-a2f3-4ac3-b48b-78af357c4181} - c:\windows\system32\neyuvena.dll
O21 - SSODL: hilugubav - {3f3bdb1c-91a5-4f7d-a8f6-c79563bc6b88} - c:\windows\system32\neyuvena.dll
O21 - SSODL: boruyihin - {c9c36c5d-61b7-4883-8735-65863ccdc5c4} - c:\windows\system32\neyuvena.dll
O21 - SSODL: wuzutanos - {55ba109b-6ca8-4e95-9f15-926a98edab06} - c:\windows\system32\neyuvena.dll
O21 - SSODL: sodewifez - {64047a2f-8ef3-43ec-a796-596705709c35} - c:\windows\system32\neyuvena.dll
O21 - SSODL: jokapovud - {d4971956-ace3-4f4d-b157-797aa9294f68} - c:\windows\system32\neyuvena.dll
O21 - SSODL: sigukajum - {669dc20e-13b5-4318-98c9-a55394799b88} - c:\windows\system32\neyuvena.dll
O21 - SSODL: mabifowus - {94ce5a1d-6874-4f1a-b33b-13bcdfcb1e16} - c:\windows\system32\neyuvena.dll
O21 - SSODL: jolosifar - {8de0b259-624a-45a7-a634-a3737d40ec9f} - c:\windows\system32\neyuvena.dll
O21 - SSODL: guhuwofeg - {789acfdc-1808-4442-aec1-3ac49fae9a9d} - c:\windows\system32\neyuvena.dll
O21 - SSODL: wogunawap - {0952ff2c-109f-4081-9211-9d237c10b886} - c:\windows\system32\neyuvena.dll
O21 - SSODL: soyifafis - {fd95e409-6287-4b1e-aedb-15bd23455c9d} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: kupuhivus - {357951a8-20fc-45a4-b27d-5da6157feee1} - c:\windows\system32\nuvanifi.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {e08259aa-91a9-4df8-83e5-ab5764e4b614} - c:\windows\system32\nuvanifi.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {97d439c0-4024-48b6-b915-d752ececfaff} - c:\windows\system32\nuvanifi.dll (file missing)
O22 - SharedTaskScheduler: jugezatag - {e250b515-abb1-4e89-8b4b-4c6f19ef468c} - c:\windows\system32\nuvanifi.dll (file missing)
O22 - SharedTaskScheduler: gahurihor - {11c66704-613b-41b8-993c-25947ce67148} - c:\windows\system32\negokofi.dll (file missing)
O22 - SharedTaskScheduler: gahurihor - {65979c73-b84a-41b4-aff7-f879103134da} - c:\windows\system32\negokofi.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {7585212f-65ee-4751-8e8d-96026b0eeace} - c:\windows\system32\negokofi.dll (file missing)
O22 - SharedTaskScheduler: gahurihor - {10e2990d-7e75-45fa-8178-6f4fd708a736} - c:\windows\system32\negokofi.dll (file missing)
O22 - SharedTaskScheduler: gahurihor - {a67992a2-f8f7-44b9-bb57-e761d319122a} - c:\windows\system32\negokofi.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {10fd641d-80ad-42af-a02e-816f6489073a} - c:\windows\system32\negokofi.dll (file missing)
O22 - SharedTaskScheduler: kupuhivus - {12a71401-e4df-41c2-8f27-c338fe051427} - c:\windows\system32\negokofi.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {1d891a36-e95f-452c-a41a-ee66c9769095} - c:\windows\system32\negokofi.dll (file missing)
O22 - SharedTaskScheduler: kupuhivus - {3287c1b3-652f-4204-a641-dca7171f5f55} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: mujuzedij - {9ec5da8a-8dca-4014-91ce-01259bf9e916} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: kupuhivus - {88ff3210-eab5-49ae-8a71-cc24fedf0cee} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: kupuhivus - {d1adcfe5-7a5d-4827-ae6e-40a8497129d0} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: tokatiluy - {e2649364-6808-4fd6-b68a-474b8912b56b} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: jugezatag - {067f71eb-a2f3-4ac3-b48b-78af357c4181} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: gahurihor - {3f3bdb1c-91a5-4f7d-a8f6-c79563bc6b88} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: jugezatag - {c9c36c5d-61b7-4883-8735-65863ccdc5c4} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: mujuzedij - {a4e51b49-068b-40d6-b5c8-55c76056d8a6} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: kupuhivus - {55ba109b-6ca8-4e95-9f15-926a98edab06} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: jugezatag - {64047a2f-8ef3-43ec-a796-596705709c35} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: jugezatag - {d4971956-ace3-4f4d-b157-797aa9294f68} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: gahurihor - {669dc20e-13b5-4318-98c9-a55394799b88} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: tokatiluy - {94ce5a1d-6874-4f1a-b33b-13bcdfcb1e16} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: jugezatag - {8de0b259-624a-45a7-a634-a3737d40ec9f} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: kupuhivus - {789acfdc-1808-4442-aec1-3ac49fae9a9d} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: jugezatag - {0952ff2c-109f-4081-9211-9d237c10b886} - c:\windows\system32\neyuvena.dll
O22 - SharedTaskScheduler: jugezatag - {fd95e409-6287-4b1e-aedb-15bd23455c9d} - c:\windows\system32\neyuvena.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intuit Entitlement Service v3 - Intuit, Inc. - C:\Program Files\Common Files\Intuit\Entitlement Client\v3\Server\Intuit.Spc.Map.EntitlementClient.Server.Service.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: QBPOS Database Manager v6 (QBPOSDBServiceV6) - Intuit Inc. - C:\Program Files\Intuit\QuickBooks Point of Sale 6.0\DatabaseServer\QBPOSDBServiceV6.exe
--
End of file - 13434 bytes
This post has been edited by Orange Blossom: 03 November 2009 - 07:39 PM

Help
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
This topic is locked


Back to top










