BleepingComputer.com: HELP

Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Forum Rules

When posting your problem, do not run and post a ComboFix log. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.

If you have not received help after three days, please post a link to your topic HERE.
Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

HELP ...

#1 User is offline   briev 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 5
  • Joined: 03-November 09

  Posted 03 November 2009 - 11:31 AM

I got problems when I open my downloaded files.i cannot install them!

when I try to open them there shows : windows cannot access the specified device, path or file. you may not have appropriate permissions to access the item!


What should I do!? :thumbsup:

This post has been edited by briev: 03 November 2009 - 12:31 PM

#2 User is offline   trollocks 

  • Senior Member
  • PipPipPipPip
  • Find Topics
  • Group: Members
  • Posts: 361
  • Joined: 28-March 09
  • Gender:Male
  • Location:stoke ,England

Posted 03 November 2009 - 12:30 PM

This has been quite common recently due to malware normally rootkits.

You should post your problem in the am i infected forum/

#3 User is online   boopme 

  • To Insanity and Beyond
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Global Moderator
  • Posts: 46,295
  • Joined: 10-September 04
  • Gender:Male
  • Location:NJ USA

Posted 03 November 2009 - 04:03 PM

Hello and welcome. Let's do these next.

Please download Rkill by Grinler and save it to your desktop.
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.

Do not reboot the computer, you will need to run the application again


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware

  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook

#4 User is offline   briev 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 5
  • Joined: 03-November 09

Posted 03 November 2009 - 04:38 PM

When I Double-click on the Rkill desktop icon shows: ... not a valid Win32 application.
and I cannot do enything else!

#5 User is online   boopme 

  • To Insanity and Beyond
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Global Moderator
  • Posts: 46,295
  • Joined: 10-September 04
  • Gender:Male
  • Location:NJ USA

Posted 03 November 2009 - 06:19 PM

Hello which RKill link did you select?
There is the possibility of an m++ rootkit causing this.

Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook

#6 User is offline   briev 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 5
  • Joined: 03-November 09

Posted 04 November 2009 - 05:21 AM

I selected all!
and noone opens!
and with the utility is the same!

This post has been edited by briev: 04 November 2009 - 05:44 AM

#7 User is online   boopme 

  • To Insanity and Beyond
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Global Moderator
  • Posts: 46,295
  • Joined: 10-September 04
  • Gender:Male
  • Location:NJ USA

Posted 04 November 2009 - 12:00 PM

Rats...You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook

#8 User is offline   briev 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 5
  • Joined: 03-November 09

Posted 06 November 2009 - 04:09 AM

Actually I do not know what should I do!
I am afraid to do something wrong!

My aim was to know if I there is a missing program and how to get it.
I cannot that backup things and the same, I am afraid to lose my files.
I do not know what to do.

How do you think, is there another way?
Because I think there is a missing program whose do those functions what I cant!

#9 User is online   boopme 

  • To Insanity and Beyond
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Global Moderator
  • Posts: 46,295
  • Joined: 10-September 04
  • Gender:Male
  • Location:NJ USA

Posted 06 November 2009 - 03:50 PM

OK,then just do step 8... You will be Ok.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users