Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.
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When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.
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Windows Police Pro issues
AV, malware removers, and adware removers won't run
I have Windows XP Pro SP3 on a on a generic kind of box. I tried to find a copy of Crystal Reports and instead got infected. At first my browser was hijacked then Windows Police Pro showed up. I ran ComboFix and attached the log. The computer is working, IE8 and Firefox don't seem hijacked any more. The big issue now is problems running software to avoid more problems. As a Comcast customer I get McAfee Security Center but now when I run a scan I get an error message: Scanning has encountered a problem from which it can't recover. Here are the problem details: -Error Starting On Demand Scanner
Welcome to BC HijackThis forum. I am farbar. I am going to assist you with your problem.
Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.
Download Win32kDiag from any of the following locations and save it to your Desktop.
First unzip. If it is extracted/unzipped to a folder open the folder and put junction.exe inside it on the desktop. Make sure the file itself is on the desktop. It should look like this:
Go to Start => Run... => Copy and paste the following command in the run box and click OK:
Check the box for your main system drive (Usually C:), and press Ok.
Allow RootRepeal to run a scan of your system. This may take some time.
Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.
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error.bmp (163.4K)
log.txt (51.96K)
on your desktop.
tab.
button.
button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
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