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Vista Home Premium Update Problem Update Issue

#1 User is offline   9gan9esh9 

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Posted 09 October 2009 - 07:36 PM

Hello :huh:

Need help, asap, please. I had posted the below message on 10.03.09


I have a laptop with Vista Home Premium installed, for last 2 weeks I am trying to install Windows update, it displays the following message :

Vista- 80070424 Windows update encountered an unknown error. Try Again. Did it several times it does not work, is it because of Antivirus Avast which is installed on my laptop.

Please provide some help. :huh:

#2 User is offline   boopme 

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Posted 09 October 2009 - 08:29 PM

To help you along are you trying to install SP2 or do you have that already?
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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#3 User is offline   9gan9esh9 

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Posted 09 October 2009 - 08:41 PM

Hello Boopme,

The Vista Home Premium already came with SP2, no I am not trying to install SP2. Thank you for replying so soon appreciated.

This post has been edited by 9gan9esh9: 09 October 2009 - 08:41 PM

#4 User is offline   boopme 

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Posted 09 October 2009 - 10:13 PM

Hello I have found these suggstions.

Quote

Perform the following steps to reset the Windows Update component manually...


Step 1:
Stopping the Background Intelligent Transfer Service and the Automatic Updates service....

Click Start/All Programs/Accessories. Right click 'Command Prompt' and select 'Run As Administrator'. Click 'Continue' on the UAC prompt.
At the command prompt, type the following commands, and then press ENTER after each command:
net stop wuauserv
net stop bits


Step 2:
Renaming the Catroot2 folder...

Type the following commands, and then press Enter after each command.
net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc


Step 3:
Renaming the "SoftwareDistribution" folder...

Type the following command, and then press Enter.
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old


Step 4:
Registering the files that are used by Windows Update and Microsoft Update...

At the command prompt, type the following commands, press ENTER after each command, and then click OK every time that you receive a verification message:
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wucltux.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuwebv.dll


Step 5:
Starting the Background Intelligent Transfer Service, the Automatic Updates service, and the Event Log service....

At the command prompt, type the following commands, and then press ENTER after each command:
net start bits
net start wuauserv
net start Eventlog
exit

Reboot the computer and try Windows Update again.
from Vista Forums
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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#5 User is offline   9gan9esh9 

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  Posted 10 October 2009 - 06:36 PM

Hello Boopme

Thank you for solution, when I log on to my mom's computer in India, on 10.11.09, I will do the suggested instructions. I don't have anyone at home in India to help my mom, the friend who knows little about it, is afraid to help.

I will keep you posted. Appreciate your time.

#6 User is offline   AFH 

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Posted 13 October 2009 - 01:37 PM

Hi Boopme- I have the same problem as 9gan9esh9 and tried your solution but unfortunately it didn't work for me. Do you have any other ideas? I'll keep searching the forum. Thanks

#7 User is offline   garmanma 

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Posted 13 October 2009 - 02:08 PM

Try Dial a Fix DO NOT USE WITH VISTA
Be sure to check the box that says fix windows Updates or something to that effect



How to use Dial-A-Fix to repair windows internals problems


Guide Overview

The purpose of this guide is to teach you how to reset windows settings in the event they are damaged. This is useful for repairing many issues with windows installer, windows update, https connections, and many other issues.

Tools NeededInstructions
  • Before you begin, ensure your system's Date and Time are set correctly.
  • Download Dial-A-Fix and unzip the files to your desktop.
  • Double click Dial-a-Fix.exe to start the program.
  • Press the green double checkmark box (Looks like this: Posted Image)
  • UNcheck "Empty Temp Folders", as well as "Adjust Time/Date" in the prep section. The prep section should then look like this:
    Posted Image
  • When the window looks like this, press the GO button in the bottom of the window.
    Posted Image
  • Exit/Close Dial-A-Fix

This post has been edited by garmanma: 14 October 2009 - 07:15 PM

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 User is offline   AFH 

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Posted 14 October 2009 - 11:42 AM

Hi garmanma- Is there a Dial-A-Fix for Vista?




View Postgarmanma, on Oct 13 2009, 03:08 PM, said:

Try Dial a Fix
Be sure to check the box that says fix windows Updates or something to that effect



How to use Dial-A-Fix to repair windows internals problems


Guide Overview

The purpose of this guide is to teach you how to reset windows settings in the event they are damaged. This is useful for repairing many issues with windows installer, windows update, https connections, and many other issues.

Tools NeededInstructions
  • Before you begin, ensure your system's Date and Time are set correctly.
  • Download Dial-A-Fix and unzip the files to your desktop.
  • Double click Dial-a-Fix.exe to start the program.
  • Press the green double checkmark box (Looks like this: Posted Image)
  • UNcheck "Empty Temp Folders", as well as "Adjust Time/Date" in the prep section. The prep section should then look like this:
    Posted Image
  • When the window looks like this, press the GO button in the bottom of the window.
    Posted Image
  • Exit/Close Dial-A-Fix

#9 User is offline   garmanma 

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Posted 14 October 2009 - 07:19 PM

Thank you for bringing that to my attention
If you would select only Fix Windows Updates and uncheck the rest, it might work
I do not think I would use it
I'll rescind my recommendation
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

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