 bluescreen with message about physical mem dump, malware bytes would not run |
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 Oct 6 2009, 10:01 PM
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Member  Group: Members Posts: 30 Joined: 12-December 08 Member No.: 268,664  |
Hello. Thanks for being available to help.
My computer has Windows XP. I think it is SP2. Some type of virus or malware installed or tried to install recently. I shut it down and rebooted into safe mode with networking. Malwarebytes would not run. I tried to reinstall it from another computer with no success. At one point it went to a blue screen with the following message: STOP:c000021a(fatal system error) The session manager system process terminated unexpectedly with a status of 0xc000005 (0x7c80fd3d 0x002ef7f4). The system has been shut down. I turned the computer off. Reboot into safemode with networking 2 days later (today). It went online ok. I updated windows with something it said it needed. Then MS website said something about an err in the update...that it had not installed all the updates necessary. I don't remember the details. I ran ccleaner and ATF cleaner and was doing some reading on this website. No problems for maybe 30 minutes or so. Still unable to install malwarebytes by downloading or transferring from another computer. Then, I rebooted into SM w networking again. It went to windows but then right afterwards went back to a bluescreen with the following: A problem has been detected and windows has been shut down to prevent damage to your computer. DRIVER_IRQL_NOT_LESS_OR_EQUAL If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps: check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode. Technical information: STOP: 0x000000D1 ()xE1C250000, 0x00000002, 0x00000000, 0xF828F0A5) Beginning dump of physical memory. Physical memory dump complete. Contact your system administrator or technical support group for further assistance. Any help would be appreciated. I have not tried to turn it on since the last err message. THANKS, Cheryl |
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Posts in this topic
cheryl g bluescreen with message about physical mem dump Oct 6 2009, 10:01 PM
quietman7 Crashes (BSOD) when running anti-malware scanners ... Oct 7 2009, 09:57 AM cheryl g yes, i have a logitech mouse.
I'm sure it... Oct 7 2009, 06:47 PM cheryl g I finally cleaned the inside of my computer. It wi... Nov 5 2009, 09:54 PM quietman7 Did you get any error messages when trying to run ... Nov 6 2009, 08:37 AM cheryl g No error messages when trying to run MBAM. Just no... Nov 7 2009, 09:41 PM quietman7 Not a problem. Nov 8 2009, 08:48 AM cheryl g I tried link one. It behaved as you said it would ... Nov 11 2009, 08:47 PM quietman7 -- Some types of malware will disable Malwarebytes... Nov 12 2009, 08:45 AM cheryl g I renamed Mbam with no luck. I have a drive that i... Nov 12 2009, 10:15 PM
quietman7 Did you ensure "Hide extensions for known fil... Nov 13 2009, 09:10 AM  |
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