Cannot download anything from microsoft.com

Cannot download anything from microsoft.com "page cannot be displayed" - anything from zune to vista updat

#1 Luckysam28

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Posted 28 September 2009 - 07:17 PM

I have had the problem for a while now where anything from microsoft.com would not download to my computer. Whether it was the zune software updates or even important vista updates, nothing will work. The windows update on my computer tells me that "Windows cannot check for updates." The zune software on my pc cannot check for updates either, and everytime i try to download the new version, the microsoft download page will not load. I can access microsoft.com, but when i try accessing a download, it tells me that the page cannot be displayed. I have tried this on firefox and IE, and this problem occurs on every single one of the computers in my house.

The Vista version on my laptop is Home Premium build 6001 with service pack 1.
My last scan of malwarebytes did not solve the problem either.

#2 CoolCatBad

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Posted 28 September 2009 - 10:56 PM

Press Windows Key+R to bring up the Run box.

Paste this in and click OK.

NOTEPAD c:\Windows\system32\drivers\etc\HOSTS

Is Microsoft listed there? Are there lots of unusual looking entries?

This post has been edited by CoolCatBad: 28 September 2009 - 10:57 PM

#3 Luckysam28

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Posted 29 September 2009 - 02:38 PM

CoolCatBad, on Sep 28 2009, 11:56 PM, said:

Press Windows Key+R to bring up the Run box.

Paste this in and click OK.

NOTEPAD c:\Windows\system32\drivers\etc\HOSTS

Is Microsoft listed there? Are there lots of unusual looking entries?

The file is blank. Notepad opened, but the contents are empty

#4 CoolCatBad

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Posted 29 September 2009 - 04:38 PM

See this http://support.microsoft.com/kb/972034

#5 Captain Awesome

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Posted 29 September 2009 - 05:50 PM

CoolCatBad, on Sep 29 2009, 02:38 PM, said:

See this http://support.microsoft.com/kb/972034

If his hosts file is empty like he says, this won't really do anything.

#6 Luckysam28

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Posted 30 September 2009 - 07:52 PM

CoolCatBad, on Sep 29 2009, 05:38 PM, said:

See this http://support.microsoft.com/kb/972034

CoolCat, I followed Microsoft's instructions (although they should be re-written and were misleading) and I reset my hosts. My hosts file is now verbatim to the windows vista text log displayed on that microsoft support tutorial. I still cannot download anything from microsoft. Now, instead of saying "cannot connect to microsoft.com" the webpage just doesn't load, or says "done." I get no response from the download server whatsoever. I think we've found the source of the problem, but microsoft's support tutorial did not fix it.

*note that I can download things from other sites, just nothing from microsoft.com

This post has been edited by Luckysam28: 30 September 2009 - 07:54 PM

#7 Corvette

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Posted 30 September 2009 - 09:31 PM

Hi LuckySam, I don't know if this is the issue in your problem, but I had the same thing happen to me a few months ago. Can't download updates, or even view any Microsoft page.

Somehow, this was caused by running one of those "Internet Boosters/Optimizers" such as Auslogics..etc. Upon downloading "TCP Optimizer" and changing my MTU back to the regular value, I was able to download/visit Microsoft pages again.

Again not sure if this would be your fix, but I saw the thread and remembered when this happened to me.

Hope you get it working. All the best.

-Alan

This post has been edited by Corvette: 30 September 2009 - 09:32 PM

#8 CoolCatBad

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Posted 30 September 2009 - 09:36 PM

Can you get there with this address http://thesource.ofallevil.com/en/us/default.aspx

But seriously you may just need to flush the dns cache, Start/All Programs/Accessories - Right click Command Prompt and select Run as administrator

Paste this in and hit enter

ipconfig /flushdns

Also open Internet Properties/Security and check that all zones are set to Default level.

#9 Luckysam28

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Posted 05 October 2009 - 11:07 AM

CoolCatBad, on Sep 30 2009, 10:36 PM, said:

I flushed my dnc cache, and restarted my computer.
I also checked all zones to default level
I can get to that website, http://thesource.ofallevil.com/en/us/default.aspx, but when it comes time to download anything, I can't access the download page link. Anything from the server download.microsoft.com or update.microsoft.com won't work
I also cannot access these websites:
http://update.microsoft.com/microsoftupdate
http://www.malwarebytes.org/
The nature of these websites that I cannot access makes me believe I have been infected with something

Attached File(s)

unable_to_connect.JPG (40.46K)
Number of downloads: 8

This post has been edited by Luckysam28: 05 October 2009 - 11:08 AM

#10 Luckysam28

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Posted 05 October 2009 - 08:46 PM

Corvette, on Sep 30 2009, 10:31 PM, said:

I downloaded "SG TCP Optimizer". How would I change the MTU back to the regular value?

#11 CoolCatBad

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Posted 06 October 2009 - 12:48 AM

Microsoft Security Essentials, free antivirus from Microsoft. Get it from here http://www.softpedia.com/get/Antivirus/Mic...ssentials.shtml

#12 starcraftmaster

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Posted 06 October 2009 - 01:03 AM

qoute
I have tried this on firefox and IE, and this problem occurs on every single one of the computers in my house.

may be a virus thats gotten to all the computers

if its not that then you need to contact Microsoft and tell them your area and country

#13 Luckysam28

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Posted 06 October 2009 - 07:41 PM

CoolCatBad, on Oct 6 2009, 01:48 AM, said:

Microsoft Security Essentials, free antivirus from Microsoft. Get it from here http://www.softpedia.com/get/Antivirus/Mic...ssentials.shtml

I downloaded the program, but I cannot update the virus and spyware definitions. MSE won't let me run any scan until it has successfully updated. Is there a way to update it via a download of definitions?

#14 CoolCatBad

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Posted 06 October 2009 - 09:44 PM

I uploaded them here http://drop.io/hxvtgha/chronological#

#15 Luckysam28

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Posted 07 October 2009 - 09:21 PM

CoolCatBad, on Oct 6 2009, 10:44 PM, said:

I uploaded them here http://drop.io/hxvtgha/chronological#

Thank you for that, it installed correctly and i ran a 2+ hour full scan on my computer. it came up with one result; i put a screenshot showing what it was.
However, I still cannot access any microsoft download servers (or update the microsoft security essentials either). I also discovered that I cannot access the internet explorer 8 download with the g.msn.com server. Is it possible for a program to block your access to certain servers?