BleepingComputer.com: Error Code 12007

Hi,

My desktop PC cannot connect to the Internet. I get Error Code 12007

The PC uses a Pentium 4 3 GHz processor running Windows XP Professional. I have verified that the Local Area Connection is working properly from the PC to the modem.

I have also used my laptop to connect (using the ethernet cable NOT wireless) to the Internet using the same DSL modem/router (Netgear DG834G v4). The laptop works without any problems.

Any suggestions?

HTTP Error 12007 means your PC is not able to resolve server address. In other words, it cannot convert string like address (e.g., www.yahoo.com) to numbers like 74.34.22.123.

It may be a TCP/IP stack corruption problem. To correct this problem :
1. Open Start Menu > Run, type cmd and press Enter
2. In the command prompt window, type netsh int ip reset c:\reset.log and press Enter
3. Restart your computer

It may be an incorrectly set DNS server problem. To resolve this issue:
1. Right-click My Network Places on your desktop, select Properties. Right click on Local Area Connection and select Properties

2. In the listbox, double-click on Internet Protocol (TCP/IP). You would see a TCP/IP Properties window as shown above.
3. Select Obtain DNS server address automatically and save settings.

If this does not work, you can set DNS servers manually to the ones your ISP supplied or something like OpenDNS servers (208.67.222.222) as shown in the picture. Tell us what happens.

This post has been edited by Romeo29: 23 September 2009 - 04:46 AM

Hi BC Advisor,

I tried both of your suggestions. No luck. I still have the same error with "Cannot Display Webpage" (same as before).

Do you have any other suggestions?

Can you ping any server?
Open command prompt from Start Menu > Run and type cmd and press Enter. Then in command prompt window type :

ping www.yahoo.com
ping 208.67.222.222

Post here your result.

Before I execute those commands, I have a basic question.

How do I copy the results returned after the Ping? Since I'm in DOS mode, I'm not sure how to do a cut and paste in that mode so I can then give you an accurate dump of the Ping results.

Do not copy, the results would be either ping would get a reply or you wont. Successful ping reply would be like this :

Reply from 209.131.36.158: bytes=32 time=270ms TTL=49

While if you encounter some error then it may show many types of errors. Here is a snapshot of successful ping replies:

9/28/09

Hi Romeo29,

The following are the actual results of the 2 ping operations you requested, as you can see they both worked. I now have Errors 12152 and 12031. I still cannot access the Internet using Windows Internet Explorer 8. I even downloaded (via my laptop) FireFox but that did not work either. It apparently seems to link up with Windows Internet Explorer (which doesn't work):


-----------------------------------------------------------------------

C:\Documents and Settings\andrwe>Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\andrwe>ping www.yahoo.com

Pinging www-real.wa1.b.yahoo.com [209.191.93.52] with 32 bytes of data:

Reply from 209.191.93.52: bytes=32 time=77ms TTL=52
Reply from 209.191.93.52: bytes=32 time=77ms TTL=52
Reply from 209.191.93.52: bytes=32 time=78ms TTL=52
Reply from 209.191.93.52: bytes=32 time=78ms TTL=52

Ping statistics for 209.191.93.52:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 78ms, Average = 77ms

C:\Documents and Settings\andrwe>ping 208.67.222.222

Pinging 208.67.222.222 with 32 bytes of data:

Reply from 208.67.222.222: bytes=32 time=42ms TTL=51
Reply from 208.67.222.222: bytes=32 time=41ms TTL=51
Reply from 208.67.222.222: bytes=32 time=41ms TTL=51
Reply from 208.67.222.222: bytes=32 time=42ms TTL=51

Ping statistics for 208.67.222.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 42ms, Average = 41ms

C:\Documents and Settings\andrwe>


-----------------------------------------------------


Do you have any other suggestions?

Thanks for your help!!

This post has been edited by maitland2000: 28 September 2009 - 11:17 PM

Ping is working okay, so your DNS server is working fine.

Open Start Menu > Run, type cmd and press Enter. In the command prompt window, type netsh winsock reset catalog
Try Winsock XP fix tool : http://www.softpedia.com/get/System/OS-Enh...ck-XP-Fix.shtml
Also try to reset IE8 settings : http://windowshelp.microsoft.com/Windows/e...5354271033.mspx

Hi Romeo29,

Sorry for not getting back sooner. I'm helping a friend out with this problem and he is in another city. Thus I take your suggestions and talk on the phone to try each suggestion with him.

We tried netsh winsock reset catalog

That did not work.

The next thing we will try is using QUAD_Registry_Cleaner_Installer.exe as you suggested.

One thing I want to be absolutely sure before we use it: Is QUAD_Registry_Cleaner_Installer.exe from Winsock XP Fix 1.2 Safe AND IS NOT a Trojan NOR CONTAIN any Spyware or Viruses?

This post has been edited by maitland2000: 01 October 2009 - 11:57 PM

Dear maitland2000,
I have not suggested any Registry Cleaner software! I suggested Winsock XP Fix tool from the Softpedia site.

Winsock XP Fix Links (Use any of these links) :
Direct Download from PCWorld : http://downloads.pcworld.com/pub/new/utili...insockxpFix.exe (recommended)
from Softpedia : http://www.softpedia.com/get/System/OS-Enh...ck-XP-Fix.shtml
from MajorGeeks : http://majorgeeks.com/WinSock_XP_Fix_d4372.html

This post has been edited by Romeo29: 02 October 2009 - 09:59 AM

Good evening BC Advisor,

Good I asked you first before I tried the software. Sorry, my mistake and confustion. I downloaded an ad in the first site you referenced and got QUAD_Registry_Cleaner_Installer.exe . That is why I was confused and asked your help.

Just to be sure, the file you want me to use is: WinsockXPFix.exe Is that correct? AND I assume it is not Malware, has no Spyware and no Viruses.

Thanks for your help thus far

Good morning Romeo29,

Tried WinsockXPFix.exe late yesterday evening. It loaded up properly and it stated it was successful.

Final Result: No Luck. Still cannot access the Internet using Windows Internet Explorer 8. I still get errors 12152 and 12031.

Removed Windows Internext Explorer 8 and installed Internet Explorer 7. No Luck. I still got error 12031 but 12152 disappeared.

Any additional suggestions would be welcome.


PS: I also tried resetting Internet Explorer (tried several times). No Luck. I still get above errors and no access to the Internet. I should note that when Internet Explorer 7 was loaded, it WAS ABLE to access the Microsoft website to download Internet Explorer 7 updates. It's odd that I can do pings properly and actually get updates from Microsoft YET I still cannot access the Internet using either Windows Internet Explorer 7 or 8 (which once worked without any problems until mid August 2009). My laptop can access the Internet using the same DSL modem/router without any problems.

This post has been edited by maitland2000: 04 October 2009 - 12:24 AM