BleepingComputer.com: Start up problem after Malware removal

Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

Start up problem after Malware removal

#1 User is offline   Ian Peasley 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 2
  • Joined: 04-September 09

Posted 04 September 2009 - 10:24 AM

Hi - I got infected with the fake spyware bug Windows Protection Suite. I uninstalled it using Malwarebytes programme but now my machine won't start up. Anyone else had this problem?? (Windows start up fix doesn't work). Ian

This post has been edited by Ian Peasley: 04 September 2009 - 10:25 AM

#2 User is offline   garmanma 

  • Computer Masochist
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Staff Emeritus
  • Posts: 27,809
  • Joined: 27-January 07
  • Location:Cleveland, Ohio

Posted 04 September 2009 - 10:35 AM

Welcome to BC
Could you please be a little more specific by what you mean "my machine won't start up"
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 User is offline   Ian Peasley 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 2
  • Joined: 04-September 09

Posted 04 September 2009 - 11:03 AM

Thanks. I turned the computer on a day after my Malwarebytes fix and everything was ok. Then a few days later, on my next attempt, it was just a black screen with the Microsoft Corporation name and a white bar on the screen. This was in limbo, forcing me to switch the computer off. When I switched it back on, it went into its fix mode, saying Windows could not launch, did I want to attempt automatic repair (recommended)? I did this but despite trying it could not fix the problem at all, saying configuration files may have been damaged / deleted (I don't know if this was a general message). I tried the recommended memory test but this came up with no problems... Has Malwarebytes' fix damaged my configuration files? Incidentally, I deleted the quarantined files imeediately, I don't know if I should have done this? Thanks for your time.

This post has been edited by Ian Peasley: 04 September 2009 - 11:05 AM

#4 User is offline   garmanma 

  • Computer Masochist
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Staff Emeritus
  • Posts: 27,809
  • Joined: 27-January 07
  • Location:Cleveland, Ohio

Posted 04 September 2009 - 04:35 PM

Quote

I deleted the quarantined files imeediately, I don't know if I should have done this? Thanks for your time.

No, you shouldn't have and this is the reason why

Can you boot into safe mode or "Last known good configuration"?
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users