Try running one of these two
Please download
RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.- Close all applications and windows so that you have nothing open and are at your Desktop.
- Double-click on RSIT.exe to start the program.
- If using Windows Vista, be sure to Run As Administrator.
- Click Continue after reading the disclaimer screen.
- Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
- When the scan is complete, a text file named log.txt will automatically open in Notepad.
- Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were
unable to get DDS to run.
If RSIT did not work, then reply back here.
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If you cannot get DDS to work, please try this instead.
Please download
runscanner.zip and save to your desktop.
- Create a new folder on your hard drive called Runscanner (C:\Runscanner) and extract (unzip) the file there.
(click here if you're not sure how to do this.)
- Double-click Runscanner.exe to launch.
- Select Beginner mode and click Ok.
- Select Do a full scan and save a log file (default is Full Scan) to start.
- Please be patient and do not use your computer during the scan.
- When the scan is complete, a window will open asking you to save runscanner.run. Click Cancel.
- Another window will open asking you to save runscanner.log.
- Save it to your desktop and "Save as type: Runscanner log file [*.log].
- The log file will automatically open in Notepad.
- Go to the top menu, click on "Format" and uncheck "Word Wrap" if checked.
- Copy and paste the contents of the log file into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
- Exit Runscanner when done.
Important: Be sure to mention that you tried to follow the Prep Guide but were
unable to get DDS to run. If Runscanner did not work, then reply back here.