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Norton Antivirus uninstall problem

#1 User is offline   thalonewolf 

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Posted 03 August 2009 - 04:47 AM

My friend's Hp dv6700 is having problems after uninstalling Norton. Once she uninstalled and rebooted the computer was then stuck on a black screen after the weird swirly screen vista pops up. It also powers down right after turning it on, getting to the black screen isn't always guaranteed. I'm sorry if this is the wrong thread to post this problem in but any help would be appreciated.

#2 User is offline   garmanma 

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Posted 03 August 2009 - 09:42 AM

Exactly how did she go about removing Norton, what steps did she take?

Moving to Vista
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why won't my laptop work?

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#3 User is offline   zbd 

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Posted 03 August 2009 - 11:55 AM

removing Norton requires Norton Uninstall program only:

http://service1.symantec.com/Support/tsgen...005033108162039

#4 User is offline   thalonewolf 

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Posted 03 August 2009 - 01:15 PM

I think she went to control panel and removed it like that, so is the laptop just dead now?

#5 User is offline   garmanma 

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Posted 03 August 2009 - 05:41 PM

It sounds like the boot.ini file got hosed for some reason
Can you get into safe mode w/networking?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 User is offline   thalonewolf 

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Posted 03 August 2009 - 06:38 PM

nope it gets stuck while loading windows file. Also i can hear a weird tune coming from the laptop like its humming.

This post has been edited by thalonewolf: 03 August 2009 - 06:46 PM

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