BleepingComputer.com: Adobe Photoshop Elements 7

Can anyone help me? I ordered Photoshop Elements 7 via download from Adobe. I paid nearly GB£80 for this software. Unfortunately, the software does not run, refusing to download images into the Edit interface. The technical support from Adobe is incomprehensible, so I asked for my money back. I sent a Leter of Destruction via e-mail and fax. They say they haven't received this letter and have to send the letter from their customer web portal. When I click browse , the file's location appears in the small box but the file does not appear to download into the portal. I therefore have not sent the letter via this method because I fear I may be sending sensitive data unwittingly. Can anyone advise me? Asking Adobe is a waste of time. They seem to be doing everything they can not to give me my money back. Many thanks. Juande