 Possible malware infection, Possible malware infection |
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BleepingComputer.com > Security > HijackThis Logs and Virus/Trojan/Spyware/Malware Removal > Misplaced HJT Logs  |
 Jul 10 2009, 11:56 PM
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New Member  Group: Members Posts: 1 Joined: 10-July 09 Member No.: 351,019  |
I am not sure what exactly the issue is but my PC has been acting weird since the last week. My IE doesn't open (though Firefox opens) and I am unable to download any file from the internet. Even opening some memory intensive applications like Informatica completely hangs my PC. But I am able to do all the above on rebooting the PC in safe mode. I suspect a possible malware infection. Please advise what could be the issue. Posting the HijackThis log if it helps. Awaiting a quick reply. Thanks. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:41:54 PM, on 7/10/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\ActivIdentity\ActivClient\accoca.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\PROGRA~1\HEWLET~1\PCCOE3~1\OVCMS~1\radexecd.exe C:\WINDOWS\SYSTEM32\WISPTIS.EXE C:\WINDOWS\System32\tabbtnu.exe C:\PROGRA~1\HEWLET~1\PCCOE3~1\OVCMS~1\radsched.exe C:\PROGRA~1\HEWLET~1\PCCOE3~1\OVCMS~1\Radstgms.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\Program Files\UPHClean\uphclean.exe C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE C:\Program Files\Hewlett-Packard\PC COE\COEMsgDisplay.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe C:\Program Files\HPQ\Q Menu\QICON.EXE C:\Program Files\HPQ\Q Menu\CpqMcSrV.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe C:\Program Files\HPQ\SHARED\HPQWMI.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\InterVideo\DVD Check\DVDCheck.exe C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe C:\Program Files\ActivIdentity\ActivClient\acevents.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE C:\Program Files\Logitech\QuickCam\Quickcam.exe C:\Program Files\Hewlett-Packard\PC COE\IDA.EXE C:\Program Files\Microsoft Office Communicator\communicator.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\ActivIdentity\ActivClient\acsagent.exe C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe C:\PROGRA~1\Symantec\LIVEUP~1\LUALL.EXE C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\dwwin.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Download Manager Browser Helper Object - {19C8E43B-07B3-49CB-BFFC-6777B593E6F8} - C:\PROGRA~1\COMMON~1\fluxDVD\DOWNLO~1\XEBDLH~1.DLL O2 - BHO: (no name) - {571E5AD4-89D6-4F2A-B320-0A1CF674F35E} - C:\WINDOWS\system32\actxprx.dll O2 - BHO: offersfortoday - {5abfc646-d916-4959-a170-365e6240e59c} - C:\WINDOWS\system32\nso121.dll (file missing) O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll O2 - BHO: (no name) - {83c33a0b-0305-44d7-9e71-b0eb2d2f9b5c} - C:\WINDOWS\system32\nafugizu.dll (file missing) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll O2 - BHO: (no name) - {C1AD1D00-5700-4E05-8F7B-F4410E3A1887} - C:\WINDOWS\system32\xxyXRkJb.dll (file missing) O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll O3 - Toolbar: Veoh Video Compass - {52836EB0-631A-47B1-94A6-61F9D9112DAE} - C:\Program Files\Veoh Networks\Veoh Video Compass\SearchRecsPlugin.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O4 - HKLM\..\Run: [COEMsgDisplay] c:\Program Files\Hewlett-Packard\PC COE\COEMsgDisplay.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [TabletWizard] C:\WINDOWS\help\SplshWrp.exe O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe O4 - HKLM\..\Run: [Q Menu] C:\Program Files\HPQ\Q Menu\QICON.EXE -QICON O4 - HKLM\..\Run: [hpqMcSrv] "C:\Program Files\HPQ\Q Menu\CpqMcSrV.exe" /Start O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [IMSCMig] C:\PROGRA~1\COMMON~1\MICROS~1\IME\IMSC40A\IMSCMIG.EXE /Preload O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickPassword] C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide O4 - HKLM\..\Run: [IDA] c:\Program Files\Hewlett-Packard\PC COE\IDA.EXE O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-19\..\Run: [liyuwuviho] Rundll32.exe "C:\WINDOWS\system32\kijudawi.dll",s (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [liyuwuviho] Rundll32.exe "C:\WINDOWS\system32\kijudawi.dll",s (User 'NETWORK SERVICE') O4 - Global Startup: ActivClient Agent.lnk = C:\Program Files\ActivIdentity\ActivClient\acsagent.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Bluetooth.lnk = ? O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://athp.hp.com O16 - DPF: {00000033-9593-4264-8B29-930B3E4EDCCD} (HPVirtualRooms33 Class) - https://www.rooms.hp.com/vRoom_Cab/WebHPVCInstall33.cab O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1189776183175 O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://go.divx.com/plugin/DivXBrowserPlugin.cab O16 - DPF: {857ABA85-8AB2-4C9E-8FAA-D2A963739859} (HPPKI Control) - https://g5t0073.atlanta.hp.com/hp/HPPKI.cab O16 - DPF: {8FEFF364-6A5F-4966-A917-A3AC28411659} (SopCore Control) - http://download.sopcast.com/download/SOPCORE.CAB O16 - DPF: {A903E5AB-C67E-40FB-94F1-E1305982F6E0} (KooPlayer Control) - http://www.ooxtv.com/livetv.ocx O16 - DPF: {B2FC031D-8C74-46AE-8042-BCF4FC03C1EF} (Loader Class v4) - http://qc.atlanta.hp.com/qcbin/Spider91.cab O16 - DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} (VodClient Control Class) - http://www.tvucricket.com/player/vjocx-en-black.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net O17 - HKLM\Software\..\Telephony: DomainName = americas.hpqcorp.net O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = cpqcorp.net O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = cpqcorp.net O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = cpqcorp.net O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = cpqcorp.net O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O20 - AppInit_DLLs: kpwwst.dll ezixgd.dll C:\WINDOWS\system32\humomago.dll c:\windows\system32\jalomomo.dll c:\windows\system32\zifirobo.dll nnnoeh.dll c:\windows\system32\dogebuwe.dll C:\WINDOWS\system32\vajafeti.dll c:\windows\system32\jadebaji.dll c:\windows\system32\wemegope.dll c:\windows\system32\jigedohu.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O20 - Winlogon Notify: ackpbsc - C:\WINDOWS\system32\ackpbsc.dll O20 - Winlogon Notify: acunlock - C:\Program Files\ActivIdentity\ActivClient\acunlock.dll O20 - Winlogon Notify: yaywutuv - yaywutuv.dll (file missing) O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe O23 - Service: Lan Discover Agent (magaService) - Unknown owner - C:\Program Files\Sygate\SSA\maga\maga.exe (file missing) O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe O23 - Service: PictureTaker - LANovation - C:\WINDOWS\system32\PCTKRNT.SYS O23 - Service: HP OVCM Notify Daemon (radexecd) - Hewlett-Packard - C:\PROGRA~1\HEWLET~1\PCCOE3~1\OVCMS~1\radexecd.exe O23 - Service: HP OVCM Scheduler Daemon (radsched) - Hewlett-Packard - C:\PROGRA~1\HEWLET~1\PCCOE3~1\OVCMS~1\radsched.exe O23 - Service: HP OVCM MSI Redirector (Radstgms) - Hewlett-Packard - C:\PROGRA~1\HEWLET~1\PCCOE3~1\OVCMS~1\Radstgms.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe -- End of file - 16885 bytes |
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Jul 11 2009, 12:43 AM
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 SPAM Magnet Group: Site Admin Posts: 16,040 Joined: 6-May 04 From: SW Louisiana Member No.: 363 |
I have moved your Topic that included a HijackThis log here to the Misplaced HJT Logs forum. You posted your log in a forum not intended for HijackThis logs analysis. We can only allow topics with such logs in the HijackThis Logs and Malware Removal forum. This restriction is to ensure you get the best help available, from those who specialize in malware anlaysis and removal. It also should prevent you from receiving ineffective or even potentially dangerous advice, whether well meaning or not.
We understand that dealing with malware issues and getting help can be frustrating but improperly posting a log usually happens if you missed the directions we provide to those who require malware removal assistance. Prior to posting a log, we ask that you please read and follow all instructions in the pinned topic titled Preparation Guide For Use Before Posting A Hijackthis Log. Following the steps in this Guide will allow the HJT Team to quickly help you with specific fixes for what may remain on your system. Please complete all the steps in the Guide. If you can't perform a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log. When you have completed those steps, start a new topic in the HijackThis Logs and Malware Removal forum as directed in the Prep Guide to post a new log. Please do not post any more logs to this topic as it just a placeholder to be used to help you post the information in the proper way and in the proper forum. Going forward, HijackThis logs should only be posted in the HijackThis Logs and Virus/Trojan/Spyware/Malware Removal in order to make it easier for our helpers to respond to your topic The Misplaced HJT Logs forum is strictly a holding area where the BC Staff can assist you with preparations for and to properly post your log. If you have a question or encounter a problem in the Prep Guide, please do post back to this topic; that is what it is here for. When your new DDS/HJT log is posted in the proper forum, please reply to this topic with a link to your new topic. Once that is done, a Member of the HJT Team will analyze your log and assist you with step by step instructions to clean your computer or otherwise advise what needs to be done. Thanks for your cooperation and good luck. -------------------- |
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