 Outlook Express Hungapp, Suddenly unable to send email in outlook express |
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 Jul 9 2009, 11:26 AM
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#1
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New Member  Group: Members Posts: 5 Joined: 26-June 09 Member No.: 345,702  |
szAppName: msimn.exe szAppVer: 6.0.2900.5512 szModName: hungapp szModVer: 0.0.0.0 offset: 00000000 Error report contents: C:\DOCUME~1\Sherri\LOCALS~1\Temp\WER3ea1.dir00\msimn.exe.mdmp C:\DOCUME~1\Sherri\LOCALS~1\Temp\WER3ea1.dir00\appcompat.txt Any help would be greatly appreciated. Sherri |
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Jul 12 2009, 06:13 PM
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#2
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 Forum Addict Group: Members Posts: 1,564 Joined: 26-June 09 Member No.: 345,812 |
Please download Malwarebytes' Anti-Malware from here:
Malwarebytes Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes. Double Click mbam-setup.exe to install the application. * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select "Perform Full Scan", then click Scan. * The scan may take some time to finish,so please be patient. * When the scan is complete, click OK, then Show Results to view the results. * Make sure that everything is checked, and click Remove Selected. * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. * Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. If Malwarebytes won't install or run Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run. If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run. -------------------- Computer Pro
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Jul 13 2009, 12:52 PM
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#3
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New Member Group: Members Posts: 5 Joined: 26-June 09 Member No.: 345,702 |
Okay - I performed the steps as suggested. (Also since I originally posted I am getting this error when using IE 8)
Here is the log: Malwarebytes' Anti-Malware 1.38 Database version: 2419 Windows 5.1.2600 Service Pack 3 7/13/2009 1:49:10 PM mbam-log-2009-07-13 (13-49-10).txt Scan type: Full Scan (C:\|) Objects scanned: 361048 Time elapsed: 1 hour(s), 27 minute(s), 3 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 2 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: c:\system volume information\_restore{45b5e8b9-949a-471e-999d-f381da56a2d3}\RP35\A0015280.vxd (Rogue.sysCleanerPro) -> Quarantined and deleted successfully. c:\system volume information\_restore{45b5e8b9-949a-471e-999d-f381da56a2d3}\RP35\A0015282.vxd (Rogue.sysCleanerPro) -> Quarantined and deleted successfully. |
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Jul 13 2009, 03:26 PM
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#4
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New Member Group: Members Posts: 5 Joined: 26-June 09 Member No.: 345,702 |
Update: I am still getting the hangapp error - also i tried to restore the system to an date prior to when this started - I did this through safe mode and it would not let me restore to an earlier time. At my wits end...
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Jul 13 2009, 09:23 PM
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#5
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Forum Addict Group: Members Posts: 1,564 Joined: 26-June 09 Member No.: 345,812 |
Next run ATF and SAS:
Credits to Boopme Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator". From your regular user account.. Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition Save both to desktop .. DO NOT run yet. Open SUPER from icon and install and Update it Under Scanner Options make sure the following are checked (leave all others unchecked): Close browsers before scanning. Scan for tracking cookies. Terminate memory threats before quarantining. Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet. Now reboot into Safe Mode: How to enter safe mode(XP) Using the F8 Method Restart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. Double-click ATF-Cleaner.exe to run the program. Under Main "Select Files to Delete" choose: Select All. Click the Empty Selected button. If you use Firefox or Opera browser click that browser at the top and choose: Select All Click the Empty Selected button. If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Main menu to close the program. NOW Scan with SUPER Open from the desktop icon or the program Files list On the left, make sure you check C:\Fixed Drive. Perform a Complete scan. After scan,Verify they are all checked. Click OK on the summary screen to quarantine all found items. If asked if you want to reboot, click "Yes" and reboot normally. To retrieve the removal information after reboot, launch SUPERAntispyware again. Click Preferences, then click the Statistics/Logs tab. Under Scanner Logs, double-click SUPERAntiSpyware Scan Log. If there are several logs, click the current dated log and press View log. A text file will open in your default text editor. Please copy and paste the Scan Log results in your next reply. Click Close to exit the program. -------------------- Computer Pro
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Jul 13 2009, 09:36 PM
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#6
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 To INSANITY and BEYOND !! Group: Moderator Posts: 21,490 Joined: 10-September 04 From: NJ USA Member No.: 2,608 |
Hello after those scans rerun MBAM asit's outdated.
Rerun MBAM like this: Open MBAM in normal mode and click Update tab, select Check for Updates,when done click Scanner tab,select Quick scan and scan. After scan click Remove Selected, Post new scan log and Reboot into normal mode. -------------------- Can you spare some PC cycles to help FIND A CURE .. BC FOLDING TEAM Click me /info..
ThoughtVent a goodplace to discuss.<<>>>Staying Updated Calendar of Updates. For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear.... Become a BleepingComputer fan: Facebook |
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Jul 13 2009, 09:52 PM
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#7
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Forum Addict Group: Members Posts: 1,564 Joined: 26-June 09 Member No.: 345,812 |
Boopme,
Sherri's Malwarebytes is not out of date. Database Version 2419 is current This post has been edited by Computer Pro: Jul 13 2009, 09:53 PM -------------------- Computer Pro
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Jul 13 2009, 09:59 PM
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#8
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To INSANITY and BEYOND !! Group: Moderator Posts: 21,490 Joined: 10-September 04 From: NJ USA Member No.: 2,608 |
Erm database 2424 and Version 1.39
Their's is Malwarebytes' Anti-Malware 1.38 Database version: 2419 This post has been edited by boopme: Jul 13 2009, 10:00 PM -------------------- Can you spare some PC cycles to help FIND A CURE .. BC FOLDING TEAM Click me /info..
ThoughtVent a goodplace to discuss.<<>>>Staying Updated Calendar of Updates. For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear.... Become a BleepingComputer fan: Facebook |
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Jul 13 2009, 10:09 PM
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#9
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Forum Addict Group: Members Posts: 1,564 Joined: 26-June 09 Member No.: 345,812 |
Sorry I missed the release date today of 1.39. I've been gone all day. I thought it was still in BETA. But I guess like I said, I missed the release date.
My mistake -------------------- Computer Pro
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Jul 15 2009, 03:28 PM
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#10
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New Member Group: Members Posts: 5 Joined: 26-June 09 Member No.: 345,702 |
After completing the steps you listed here are the logs:
SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 07/15/2009 at 04:13 PM Application Version : 4.26.1006 Core Rules Database Version : 3992 Trace Rules Database Version: 1932 Scan type : Complete Scan Total Scan Time : 00:42:21 Memory items scanned : 292 Memory threats detected : 0 Registry items scanned : 7697 Registry threats detected : 10 File items scanned : 120929 File threats detected : 4 Adware.CRTV2_32 HKLM\Software\Classes\CLSID\{BE2F2769-8A63-4bc7-8A99-06C2C4AD7B9B} HKCR\CLSID\{BE2F2769-8A63-4BC7-8A99-06C2C4AD7B9B} HKCR\CLSID\{BE2F2769-8A63-4BC7-8A99-06C2C4AD7B9B}\InprocServer32 C:\WINDOWS\CRTV2_32.DLL HKU\S-1-5-21-1206934310-3595981272-736274603-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BE2F2769-8A63-4BC7-8A99-06C2C4AD7B9B} Trojan.SmitFraud Variant HKU\S-1-5-21-1206934310-3595981272-736274603-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{77701E16-9BFE-4B63-A5B4-7BD156758A37} Registry Cleaner Trial HKCR\Install.Install HKCR\Install.Install\CLSID HKCR\Install.Install\CurVer HKCR\Install.Install.1 HKCR\Install.Install.1\CLSID Adware.Vundo/Variant-MSFake C:\WINDOWS\SYSTEM32\ASCLICTRLS.OCX Adware.Vundo Variant/Rel C:\WINDOWS\SYSTEM32\IJJLM.INI Adware.ClickSpring/PuritySCAN C:\WINDOWS\SYSTEM32\WAPISVSU.EXE Malwarebytes' Anti-Malware 1.39 Database version: 2421 Windows 5.1.2600 Service Pack 3 7/15/2009 4:28:16 PM mbam-log-2009-07-15 (16-28-16).txt Scan type: Quick Scan Objects scanned: 121485 Time elapsed: 4 minute(s), 30 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) |
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Jul 15 2009, 04:15 PM
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#11
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To INSANITY and BEYOND !! Group: Moderator Posts: 21,490 Joined: 10-September 04 From: NJ USA Member No.: 2,608 |
So how is it now??
-------------------- Can you spare some PC cycles to help FIND A CURE .. BC FOLDING TEAM Click me /info..
ThoughtVent a goodplace to discuss.<<>>>Staying Updated Calendar of Updates. For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear.... Become a BleepingComputer fan: Facebook |
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Jul 16 2009, 03:29 PM
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#12
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New Member Group: Members Posts: 5 Joined: 26-June 09 Member No.: 345,702 |
Yay! It works, it works, thanks so much. Sherri
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Jul 16 2009, 03:32 PM
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#13
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Forum Addict Group: Members Posts: 1,564 Joined: 26-June 09 Member No.: 345,812 |
Your welcome. Happy Computing.
-------------------- Computer Pro
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Jul 16 2009, 04:06 PM
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#14
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To INSANITY and BEYOND !! Group: Moderator Posts: 21,490 Joined: 10-September 04 From: NJ USA Member No.: 2,608 |
You're Welcome!! in the future avoid those registry cleaners...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state. The easiest and safest way to do this is:
This post has been edited by boopme: Jul 16 2009, 04:06 PM -------------------- Can you spare some PC cycles to help FIND A CURE .. BC FOLDING TEAM Click me /info..
ThoughtVent a goodplace to discuss.<<>>>Staying Updated Calendar of Updates. For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear.... Become a BleepingComputer fan: Facebook |
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