I'm not sure if I'm infected

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BleepingComputer.com > Security > Am I infected? What do I do?

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I'm not sure if I'm infected, KIS 2009 stopped working properly

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katsuky View Member Profile	Jul 9 2009, 11:23 AM Post #1
Member Group: Members Posts: 24 Joined: 5-February 09 Member No.: 291,954	I was reading manga on a certain website and I got attacked by tons of trojans. Luckily, my kis 2009 self defense stopped the trojans. But after I restart my laptop, there is an error with kis 2009 "some components cannot be enabled". And now kis 2009 stopped working. I am not sure if I am still infected or not, but my laptop seems just fine. I do not think this is a problem with kis 2009 itself, because I've tried to reinstall it many times, but the same error appears. Please help. Thank you in advance.

rigel View Member Profile	Jul 9 2009, 02:59 PM Post #2
BC 1st Responder Group: Global Moderator Posts: 9,962 Joined: 21-October 04 From: South Carolina - USA Member No.: 3,905	Hi and welcome to BleepingComputer Let's take a look with malwarebytes. The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page. Please download Malwarebytes Anti-Malware and save it to your desktop. alternate download link 1 alternate download link 2 Make sure you are connected to the Internet. Double-click on mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware Then click Finish. MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. On the Scanner tab: Make sure the "Perform Quick Scan" option is selected. Then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process. Back at the main Scanner screen: Click on the Show Results button to see a list of any malware that was found. Make sure that *everything is checked, and click Remove Selected. When removal is completed, a log report will open in Notepad. The log is automatically saved and can be viewed by clicking the Logs* tab in MBAM. Copy and paste the contents of that report in your next reply and exit MBAM. Note: -- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. Note 2: -- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs -------------------- "In a world where you can be anything, be yourself." ~ unknown Become a BleepingComputer fan: Facebook

katsuky View Member Profile	Jul 9 2009, 07:07 PM Post #3
Member Group: Members Posts: 24 Joined: 5-February 09 Member No.: 291,954	Here is my MBAM logfile. It appears I am indeed infected. Malwarebytes' Anti-Malware 1.38 Database version: 2401 Windows 5.1.2600 Service Pack 3 7/9/2009 5:06:22 PM mbam-log-2009-07-09 (17-06-22).txt Scan type: Quick Scan Objects scanned: 92609 Time elapsed: 6 minute(s), 32 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 4 Registry Values Infected: 1 Registry Data Items Infected: 1 Folders Infected: 0 Files Infected: 3 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_LOCAL_MACHINE\SOFTWARE\AGprotect (Malware.Trace) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\sfx (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\sfx (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sfx (Trojan.Agent) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\sfx (Rootkit.Agent) -> Quarantined and deleted successfully. Registry Data Items Infected: HKEY_CLASSES_ROOT\CLSID\{46c166aa-3108-11d4-9348-00c04f8eeb71}\inprocserver32\(default) (Hijack.Hnetcfg) -> Bad: (\\?\globalroot\systemroot\installer\2a4a2.msi) Good: (hnetcfg.dll) -> Quarantined and deleted successfully. Folders Infected: (No malicious items detected) Files Infected: c:\WINDOWS\Temp\BN2.tmp (Trojan.Dropper) -> Quarantined and deleted successfully. C:\Program Files\sFX\SfX.DlL (Trojan.Agent) -> Quarantined and deleted successfully. c:\WINDOWS\934fdfg34fgjf23 (Worm.KoobFace) -> Quarantined and deleted successfully.

rigel View Member Profile	Jul 9 2009, 07:41 PM Post #4
BC 1st Responder Group: Global Moderator Posts: 9,962 Joined: 21-October 04 From: South Carolina - USA Member No.: 3,905	Let's back up your registry with Erunt. Backup Your Registry with ERUNT Please use the following link and scroll down to ERUNT and download it. http://aumha.org/freeware/freeware.php For version with the Installer: Use the setup program to install ERUNT on your computer For the zipped version: Unzip all the files into a folder of your choice. Click Erunt.exe to backup your registry to the folder of your choice. Note: to restore your registry, go to the folder and start ERDNT.exe Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY. When using this tool, you must use the Administrator's account* or an account with "Administrative rights"* Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan. When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before connecting to the Internet. -- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes. -------------------- "In a world where you can be anything, be yourself." ~ unknown Become a BleepingComputer fan: Facebook

katsuky View Member Profile	Jul 9 2009, 08:25 PM Post #5
Member Group: Members Posts: 24 Joined: 5-February 09 Member No.: 291,954	Sorry Rigel, I have some bad news. After i ran MBAM and restart my computer, my laptop couldn't get on to windows mode. An error says that my laptop couldn't start due to some changes from a new install hard drive or software, and I am left with a screen that allows me to choose "safe mode, safe mode with connection, start with last known good configuration, start normally". I tried every option, but every single one of them restart my computer, and the same error occurs. I couldn't get to my windows and so I was frustrated. In the end, I chose to use the restore system and reinstalled all the applications. Atleast I still have some of files by choosing this option (I'm very sorry if there was another way to get back to windows without doing system restore). I am still afraid that my laptop is still infected, but I don't know what to do. Please help.

rigel View Member Profile	Jul 9 2009, 08:33 PM Post #6
BC 1st Responder Group: Global Moderator Posts: 9,962 Joined: 21-October 04 From: South Carolina - USA Member No.: 3,905	Don't apologize. Did you do a system restore - this usually puts the system back to its out of box state, or did you do a repair install? -------------------- "In a world where you can be anything, be yourself." ~ unknown Become a BleepingComputer fan: Facebook

katsuky View Member Profile	Jul 9 2009, 08:41 PM Post #7
Member Group: Members Posts: 24 Joined: 5-February 09 Member No.: 291,954	It was a system repair I think (i'm not really sure about the difference between them), since I have to press f11 to be able to use it.

rigel View Member Profile	Jul 9 2009, 09:10 PM Post #8
BC 1st Responder Group: Global Moderator Posts: 9,962 Joined: 21-October 04 From: South Carolina - USA Member No.: 3,905	I am not familar with what your computer maker had set up. Is everything reloaded as it was when you both it, or does it still have personal files? -------------------- "In a world where you can be anything, be yourself." ~ unknown Become a BleepingComputer fan: Facebook

katsuky View Member Profile	Jul 9 2009, 09:19 PM Post #9
Member Group: Members Posts: 24 Joined: 5-February 09 Member No.: 291,954	All the installed applications are removed.(softwares like yahoo messenger, video player). But the personal files that I created and downloaded are still there. This post has been edited by katsuky: Jul 9 2009, 09:24 PM

rigel View Member Profile	Jul 10 2009, 03:41 PM Post #10
BC 1st Responder Group: Global Moderator Posts: 9,962 Joined: 21-October 04 From: South Carolina - USA Member No.: 3,905	Please rerun malwarebytes. If you still have downloaded files, you probably did a repair install. Please post the new log. -------------------- "In a world where you can be anything, be yourself." ~ unknown Become a BleepingComputer fan: Facebook

katsuky View Member Profile	Jul 10 2009, 08:32 PM Post #11
Member Group: Members Posts: 24 Joined: 5-February 09 Member No.: 291,954	Malwarebytes' Anti-Malware 1.38 Database version: 2401 Windows 5.1.2600 Service Pack 3 7/10/2009 6:31:59 PM mbam-log-2009-07-10 (18-31-59).txt Scan type: Quick Scan Objects scanned: 101893 Time elapsed: 14 minute(s), 56 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)

rigel View Member Profile	Jul 11 2009, 04:59 PM Post #12
BC 1st Responder Group: Global Moderator Posts: 9,962 Joined: 21-October 04 From: South Carolina - USA Member No.: 3,905	Okay. One more scan... Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page. Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet. alternate download link Note: The file will be randomly named (i.e. 5mkuvc4z.exe). Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". Scan with Dr.Web CureIt as follows: Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs. The Express scan will automatically begin. (This is a short scan of files currently running in memory, boot sectors, and targeted folders). If prompted to dowload the Full version Free Trial, ignore and click the X to close the window. If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured) After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media. In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok. Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo. Please be patient as this scan could take a long time to complete. When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found. Click Select All, then choose Cure > Move incurable. In the top menu, click file and choose save report list. Save the DrWeb.csv report to your desktop. Exit Dr.Web Cureit when done. Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot. After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report) -------------------- "In a world where you can be anything, be yourself." ~ unknown Become a BleepingComputer fan: Facebook

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