BleepingComputer.com: Mal/Generic-A ?

What is this blue balloon pop up that i'm getting every time i restart my computer ? Is it malware or a virus ?

Thx in advance !

Hello, it is probably malware relateded. Let's get a couple scan logs and see what's going on.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

Here are my logs:

Malwarebytes' Anti-Malware 1.38
Database version: 2379
Windows 6.0.6002 Service Pack 2

6/07/2009 15:57:04
mbam-log-2009-07-06 (15-57-04).txt

Scan type: Quick Scan
Objects scanned: 81512
Time elapsed: 4 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

---------------------------------------------------------------------------------------------------------------------------------------------------------------


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/06/2009 at 05:38 PM

Application Version : 4.26.1006

Core Rules Database Version : 3973
Trace Rules Database Version: 1913

Scan type : Complete Scan
Total Scan Time : 01:18:01

Memory items scanned : 309
Memory threats detected : 0
Registry items scanned : 7704
Registry threats detected : 0
File items scanned : 146315
File threats detected : 16

Adware.Tracking Cookie
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@ad.doubleclick[2].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@ad.yieldmanager[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@advertising[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@at.atwola[2].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@atdmt[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@bluestreak[2].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@doubleclick[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@ehg-sandiskcorp.hitbox[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@hitbox[2].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@revsci[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@smartadserver[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@specificclick[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@tacoda[2].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@tradedoubler[1].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@tradedoubler[3].txt
C:\Users\Jacobs\AppData\Roaming\Microsoft\Windows\Cookies\Low\jacobs@xiti[1].txt
-----------------------------------------------------------------------------------------------------------------------------------------------------------------

The blue balloon pop up is still there. but's more likely a windows popup ? saying some process is blocked : nod32update.exe
Is this harmfull ?

Thx in advance!

Hi, please run part 1 of S!Ri's SmitfraudFix

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

i'm not getting acces after i press 1 it just closes

Hello let's go to Dr.web then.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

• Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  
• Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  
• The Express scan will automatically begin.
  (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  
• If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  
• If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

• After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  
• In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  
• Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  
• Please be patient as this scan could take a long time to complete.
  
• When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  
• Click Select All, then choose Cure > Move incurable.
  
• In the top menu, click file and choose save report list.
  
• Save the DrWeb.csv report to your desktop.
  
• Exit Dr.Web Cureit when done.
  
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

did the steps but in the middle of the scan , laptop suddenly closed :s , i restarted under safe mode and tryed to rerun the scan , but after 10 mins scanning i got a blue screen of death ,wasn't able to take a screen cause it was way to fast away , then windows was scanning my harddisk for faults ? afterwords having a error wich says that windows ain't working properly anymore. so after all that crap i did the scan again and this time i could end the scan. it found 8 files. i repaired them and removed the ones who weren't able to be repaired and then just before i could click for saving the log file , my computer again shut down and again the blue screen... pff so frustating..

never had that screen before tho :s

Still thx for the effort boopme

is there a next step ?

Thx in advance !!!

Well are you running well now? sometimes the registry changes from malware removal causes these.

computer is running fine now thank you very much for the effort !!!!!

You're very welcome....
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
  
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
  
• Go to Start > Run and type: Cleanmgr
  
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
  
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  
• Click Yes, then click Ok.
  
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
  
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.