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BleepingComputer.com > Security > Am I infected? What do I do?

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web-safe-and-clean.com, Problems reaching some websites...

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Muzlman View Member Profile	Jul 4 2009, 05:30 AM Post #1
New Member Group: Members Posts: 1 Joined: 4-July 09 Member No.: 348,132	Hey, I am having some problems with my browsers, or perhaps it is a virus - I dont know. Some websites like avg.com and also dedicated 2-viruses wouldn't come through. The browser just indicates connections problems and the url changes into web-safe-and-clean.com/ followed by a lot of letters... any ideas??? Regards Muzlman

m0le View Member Profile	Jul 4 2009, 06:36 AM Post #2
I know the drill! Group: HJT Team Posts: 7,941 Joined: 24-July 08 From: London Member No.: 224,929	Hi Muzlman, Sounds like a hijacked computer to me. Some malware stops any attempt to get to or update any antivirus/antispyware. Post a topic here and in the meantime avoid that website. If it comes up just close the window. These types of sites will tell you that you have an infected computer and trick you into downloading more malware. Good luck at the Am I Infected forum, there's some skilled people over there who can help you. -------------------- *m0le is a proud member of UNITE (Unified Network of Instructors and Trusted Eliminators)* m0le can be found at Bleeping Computer Geeks To Go, and SpywareHammer If I have helped you fix your PC then please donate to the anti-malware cause. Thanks

garmanma View Member Profile	Jul 4 2009, 08:34 AM Post #3
Computer Masochist Group: Moderator Posts: 26,669 Joined: 27-January 07 From: Cleveland, Ohio Member No.: 108,618	The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page. Please download Malwarebytes Anti-Malware and save it to your desktop. ~~alternate download link 1~~ alternate download link 2 Make sure you are connected to the Internet. Double-click on mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware Then click Finish. MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. On the Scanner tab: Make sure the "Perform Quick Scan" option is selected. Then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process. Back at the main Scanner screen: Click on the Show Results button to see a list of any malware that was found. Make sure that *everything is checked, and click Remove Selected. When removal is completed, a log report will open in Notepad. The log is automatically saved and can be viewed by clicking the Logs* tab in MBAM. Copy and paste the contents of that report in your next reply and exit MBAM. Note: -- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. Note 2: -- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs -------------------- Mark why won't my laptop work? Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits Become a BleepingComputer fan: Facebook and Twitter

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