cannot connect to internet

#1 pacman123

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Group: Members
Posts: 63
Joined: 01-August 05

Posted 03 July 2009 - 10:52 AM

Hi,i have been recieving help from PropagandaPanda in the HJT forum:-

http://www.bleepingcomputer.com/forums/ind...p;#entry1324983

The problems i have are that i cannot open programs and features in control panel,
cannot open internet explorer,

This is a ASUS Notebook X58L series
32-bit
1.00GB
windows vista home basic service pack 1

as this is my nephews laptop i don't have any recovery discs they are with him 80 miles away,
any help would be appreciated.

Best regards pacman123

#2 garmanma

Computer Masochist

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Posts: 27,809
Joined: 27-January 07
Location:Cleveland, Ohio

Posted 03 July 2009 - 12:58 PM

Please continue with PP until he advises you to post elsewhere

Mark

why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 pacman123

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Group: Members
Posts: 63
Joined: 01-August 05

Posted 03 July 2009 - 04:44 PM

Hi garmanma,
I'm sorry if i misunderstood but i thought i was being advised to post here in his last post...?

best regards pacman123

#4 garmanma

Computer Masochist

Group: Staff Emeritus
Posts: 27,809
Joined: 27-January 07
Location:Cleveland, Ohio

Posted 04 July 2009 - 06:32 PM

I'm sorry, you are correct. I read it too fast

The removal of viruses and malware might have damaged certain key files
I would suggest SFC.exe
Seeing as you do not have a retail CD, pay attention to the second post where usasma talks about the i386 folder:
http://www.bleepingcomputer.com/forums/topic43051.html

Mark

#5 pacman123

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Group: Members
Posts: 63
Joined: 01-August 05

Posted 05 July 2009 - 03:21 PM

Hi garmanma,
I have run sfc please see post number 9,

http://www.bleepingcomputer.com/forums/topic235425.html

I don't think i can resolve this problem without recovery disc,which is with my nephew,so if you wish you can close this topic,unless someone can come up with another way of solving this.

I would like to thank propagandapanda and yourself for the time and assistance you have given me,much appreciated.

Best regards pacman123

#6 keny111111

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Gender:Male
Location:florida

Posted 05 July 2009 - 07:16 PM

hello pacman

does this computer have a recovery partition? if yes. http://support.asus.com/technicaldocuments...n-us&NO=498

if no.
have your nephew put the discs in the mail. should have them in a couple days.

good luck :huh:

Have A Great Day

...........Kenny.............

#7 pacman123

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Group: Members
Posts: 63
Joined: 01-August 05

Posted 06 July 2009 - 02:20 AM

Hi keny111111,
Thanks for your reply, the laptop does have a partition but doesn't show anything on it,as i will be sending it back to him tomorrow i have printed the article in the link you have posted so if it asks for disc he can use that.

Once again thanks for your help,

Best regards pacman123