Hi MEIO81,
The reason you were moved to the
Am I Infected forum from the
HijackThis forum is because you didn't do the instructions in the
Preparation Guide. The scanner you ran for Rigel was helpful. Let's see if we can give you some further help here or if you will need to go back to the other forum for tougher tools.
Step 1: ATF Cleaner
If you're running XP, please run ATF cleaner according to the following instructions. If you're using Vista, right-click on the icon and select "run as Administrator".
Please download
ATF Cleaner by Atribune & save it to your desktop.
- Double-click ATF-Cleaner.exe to run the program.
- Under Main "Select Files to Delete" choose: Select All.
- Click the Empty Selected button.
- If you use Firefox browser click Firefox at the top and choose: Select All
- Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
- If you use Opera browser click Opera at the top and choose: Select All
- Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
- Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".
Step 2: MalwareBytes
Please download
Malwarebytes Anti-Malware and save it to your desktop.
MalwareBytes
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable security programs or permit them to allow the changes.- Make sure you are connected to the Internet.
- Double-click on mbam-setup.exe to install the application.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
- If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
- Make sure the "Perform Full Scan" option is selected.
- Then click on the Scan button.
- If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
- Click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked, and click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
- Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Note: If MalwareBytes won't run, try renaming the front portion of the file called mbam.exe to mymab and the back part of the file to any of these endings: .bat, .com, .pif, or .scr
See it will run using these other names
Step 3: Next I would like for you to run an online scan called
BitDefender
Note: You can only run this scan with
Internet Explorer with Active X enabled.
Please run a
BitDefender Online Scan
- Click I Agree to agree to the EULA.
- Allow the ActiveX control to install when prompted.
- In the window that opens up you'll see two options:
Folders to Scan
Cleaning Options
Click on Folders to Scan
Locate the drive you wish to scan (or scan your whole computer)
Click Start scan to begin the scan.
BitDefender will install updates of its Virus Signatures.
Once the virus signatures have been completed, the scan will begin.
Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
When the scan is finished, click on Click here to export the scan results.
Click-on the Detected Problems tab. Then select Click here to export the scan report
When the window comes up to save the report, change the Save as type box to Text (Tab Delimited) (*.txt)
Then in the File name box enter bdscan then click save.
Please upload this file with your next post as an attachment, or post the contents of the file into a code box. To do this, simply paste the contents of the file into your Add Reply box (do not use quick reply) and then highlight just those contents and click on the button five over from the smiley face beneath the fonts which is called Wrap in code tags. You can only see this if you allow your mouse to hover over that button.Please post the
logs or reports for the following:
Let me know how this went?
Zllio
Help
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