 Computer keeps crashing along with explorer.exe and run32dll.exe, I can't even run HiJack This!!! |
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 Jul 3 2009, 09:55 AM
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Member  Group: Members Posts: 24 Joined: 3-July 09 Member No.: 347,880  |
This is my first post, and I'm not too sure what my next step should be... The problem started yesterday, and I suspect it's related to a virus that was supposedly removed by AVG. Here's what's going on: - Windows Explorer crashes every 3 seconds; it restarts, then the message box pops up again - Right after that message comes up (on startup), my laptop claims run32dll.exe has stopped working - Other programs seem to be going wonky: I've seen Windows Defender message, Synaptics [I think it's the mouse pad on my laptop], Windows Task Scheduler, etc. - I've run AVG scan, 6 threats were found, along with tracking cookies... removed all of it. - I tried opening HiJack This, but it won't open either. - No Uninstall option in Remove A Program. I have no idea what to do next. Everyone always asks for a HiJack This log, but how do I run it if it won't open? Other things that may help: - I'm a noob with computers - I'm running Vista Home Premium - I'm using an HP Pavillion laptop - 3 GB Ram - 220 GB HDD - I'll give other details if needed and I'll respond quickly  Please help, and many thanks in advance. Justin |
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Jul 3 2009, 12:29 PM
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 Computer Masochist Group: Moderator Posts: 23,579 Joined: 27-January 07 From: Cleveland, Ohio Member No.: 108,618 |
Try this:
RSIT[/b] by random/random and save it to your Desktop. Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
If RSIT did not work, then reply back here. -------------------- Mark
 why won't my laptop work? Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits Become a BleepingComputer fan: Facebook and Twitter |
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Jul 6 2009, 04:25 PM
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Member Group: Members Posts: 24 Joined: 3-July 09 Member No.: 347,880 |
RSIT worked, apparently.. Do I copy both log and info.txt, or just the log? And don't worry, it'll be in the other area of the forums.
Thanks for the help. |
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Jul 8 2009, 10:47 PM
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 OBleepin Investigator Group: Moderator Posts: 17,848 Joined: 14-July 06 From: Bloomington, IN Member No.: 76,150 |
Hello,
Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic239558.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer. From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean. Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible To avoid confusion, I am closing this topic. Good luck with your log. Orange Blossom 
-------------------- Orange Blossom An ounce of prevention is worth a pound of cure ESET NOD32, SuperAntiSpyware Pro, SpywareBlaster, Spybot 1.6.2.46, WinPatrol Plus, Sunbelt Personal Firewall - Full, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript |
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