BleepingComputer.com: Computer keeps crashing along with explorer.exe and run32dll.exe

Hello,

This is my first post, and I'm not too sure what my next step should be...

The problem started yesterday, and I suspect it's related to a virus that was supposedly removed by AVG.

Here's what's going on:
- Windows Explorer crashes every 3 seconds; it restarts, then the message box pops up again
- Right after that message comes up (on startup), my laptop claims run32dll.exe has stopped working
- Other programs seem to be going wonky: I've seen Windows Defender message, Synaptics [I think it's the mouse pad on my laptop],
Windows Task Scheduler, etc.
- I've run AVG scan, 6 threats were found, along with tracking cookies... removed all of it.
- I tried opening HiJack This, but it won't open either.
- No Uninstall option in Remove A Program.

I have no idea what to do next. Everyone always asks for a HiJack This log, but how do I run it if it won't open?

Other things that may help:
- I'm a noob with computers
- I'm running Vista Home Premium
- I'm using an HP Pavillion laptop
- 3 GB Ram
- 220 GB HDD
- I'll give other details if needed and I'll respond quickly

Please help, and many thanks in advance.

Justin

Try this:

RSIT[/b] by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.

• Close all applications and windows so that you have nothing open and are at your Desktop.
  
• Double-click on RSIT.exe to start the program.
  
• If using Windows Vista, be sure to Run As Administrator.
  
• Click Continue after reading the disclaimer screen.
  
• Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  
• When the scan is complete, a text file named log.txt will automatically open in Notepad.
  
• Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.

Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.

RSIT worked, apparently.. Do I copy both log and info.txt, or just the log? And don't worry, it'll be in the other area of the forums.

Thanks for the help.

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic239558.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom