Printer installation issues

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BleepingComputer.com > Operating Systems > Windows Vista

Printer installation issues

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MARIO25 View Member Profile	Jul 2 2009, 05:58 PM Post #1
New Member Group: Members Posts: 3 Joined: 2-July 09 Member No.: 347,647	I just recieved my new HP g60 laptop. It runs with the Windows Vista Home Premium for windows. I have an Epson printer model num r340. Apparently this printer is not compatible with Vista unless you download a driver from Epson. I downloaded and installed the driver successfully as well as configuring the printer to the computer. Unfortunately i keep getting an error message saying ui dll message version error of dat2 data......I tried to uninstall the driver and i am having no luck. Any help would be greatly appreciated...thanks, Mario

Monty007 View Member Profile	Jul 2 2009, 06:23 PM Post #2
Forum Addict Group: Members Posts: 1,026 Joined: 5-January 07 From: Australia Member No.: 104,783	Hi Mario, just to make sure this is the driver you have downloaded? http://www.epson.com/cgi-bin/Store/support...UseBVCookie=yes Vista 32 bit. Follow the instructions on how to insatll the printer but first remover the driver from add/remove programs and remove the printer from control panel>printers and reboot. How to install the printer http://files.support.epson.com/pdf/r340__/r340__bb.pdf -------------------- MCP MSDST

MARIO25 View Member Profile	Jul 2 2009, 07:08 PM Post #3
New Member Group: Members Posts: 3 Joined: 2-July 09 Member No.: 347,647	Unfortunately I cant uninstall the Epson driver and reinstall it.....it comes back "not responding". The epson people did that with me and basically said they didnt know how to fix the error message.

Monty007 View Member Profile	Jul 2 2009, 09:12 PM Post #4
Forum Addict Group: Members Posts: 1,026 Joined: 5-January 07 From: Australia Member No.: 104,783	Hi, try a system restore point. -------------------- MCP MSDST

MARIO25 View Member Profile	Jul 2 2009, 09:22 PM Post #5
New Member Group: Members Posts: 3 Joined: 2-July 09 Member No.: 347,647	Can I do a system restore on a computer I just took out of the box 3 days ago??? I am unsure if it goes back to day 1. Mario

Monty007 View Member Profile	Jul 3 2009, 02:40 PM Post #6
Forum Addict Group: Members Posts: 1,026 Joined: 5-January 07 From: Australia Member No.: 104,783	Hi Mario, it should of created a system restore point before the driver was installed. -------------------- MCP MSDST

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Time is now: 8th November 2009 - 01:15 AM

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