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No system sound +no internet sound after malware removal

#1 User is offline   tkpatel 

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Posted 02 July 2009 - 04:30 PM

Hi,
I just spent a lot of time on the am I infected forum cleaning up some infections that I had. I am clean now (the person who helped me said so) but in the process of cleaning my computer, I encountered a new problem: no system sound.The person who helped me did not know how to fix this, so he suggested I go to the vista forum to get specialized help.

Here is what has happened:
-I get no system sounds i.e. no startup sounds etc. I manually tried to open the .wav files in the media folder in windows and I got an error saying the file could not be opened.
- I also do not get any sound from onlline video sites like Youtube.
-However, I am able to play songs and other music through media player.

I have done many obvious things to correct this:
-Made sure computer was not on mute
-Installed latest Flash player version
-Tried different browsers (Chrome, IE8 and Firefox)
-Reinstalled my Realtek audio drivers
-Rolledback drivers

But nothing seems to work.

Here is my system information:
- HP Pavilion dv6000 laptop
-Windows Vista Home premium SP2

Can somebody help me?Thanks!

#2 User is offline   boopme 

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Posted 02 July 2009 - 08:26 PM

Hello I have a suggestion. Try using a older system restore point,unles you reset them after the malware fix,then there aren't any olg ones..

Next try the Codec repair here. Fix Windows No System Sound .
Your repair starts here... using a tool built into K-Lite Codec Pack
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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#3 User is offline   DeathStalker 

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Posted 02 July 2009 - 09:19 PM

Try this.

#4 User is offline   tkpatel 

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Posted 03 July 2009 - 02:48 AM

I tried the codec install method but during the tweaking process, the program encountered Error 5, which means that access was denied for registry key Drivers 32 under currentversion.
When I went to the key itself, I didn't find the wavemapper string value (which some people suggested could also solve the problem) and I tried creating one but it wouldn't let me.I got an error message saying that the key could not be read.
Any suggestions?

Thanks

#5 User is offline   DeathStalker 

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Posted 03 July 2009 - 07:58 AM

Did you try the Microsoft fix that I linked or just the third party software thing? MS screws up a lot, but their "fixits" are pretty good and have been known to work occasionally...........

EDIT: You have to use IE7 or 8 for the fixit.

This post has been edited by DeathStalker: 03 July 2009 - 08:02 AM


#6 User is offline   tkpatel 

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Posted 03 July 2009 - 10:14 AM

UPDATE: I have my sound back!

It was a very simple fix: Apparently, the malware must have changed the permissions for the registry keys. So I had to go in and give myself full permission for the Drivers32 Key and it worked!

Thanks for the help, everyone.

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