Hello bdgiant and
to Bleepingcomputer
You are correct, Combofix is extremely dangerous to use without the direction and supervision of a specialist. It can actually cause problems when used as directed; such things are inevitable when you're using such a powerful tool though. One of the reasons for advising that you not run it unless supervised is so that side effects may be dealt with if and when they arise.
I'll have this thread relocated to
Am I infected? What do I do? and will be glad to help you with your malware issues. We're not going to use Combofix though; it's use is restricted to the special Malware Removal forum. If we can't solve your problems with some basic techniques, we'll send you to the Malware Removal forum for advanced removal.
First we'll try to get rid of whatever is plaguing your system with some simple tools; if that fails we'll see where we need to go from there.
Could you describe in detail what the issue with your machine is? I understand you've found malware, but what symptoms are you experiencing? What are the filenames of the detected files? Et cetera. If this first tool doesn't kill it, that information will come in handy in determining the next step.
Please download
Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.- Make sure you are connected to the Internet.
- Double-click on mbam-setup.exe to install the application.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
- If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
- Make sure the "Perform Quick Scan" option is selected.
- Then click on the Scan button.
- If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
- Click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked, and click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
- Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
In your next reply, please include the following:
Description of your issues
Malwarebytes log
Help
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