I have System Secuirity 2009 Virus

Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

BleepingComputer.com > Security > Am I infected? What do I do?

When posting your problem, do not run and post a ComboFix logs. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.

I have System Secuirity 2009 Virus

Options

digitalArtist View Member Profile	Jul 1 2009, 09:59 AM Post #1
New Member Group: Members Posts: 2 Joined: 30-June 09 Member No.: 346,900	Hi. I have the System Secuirity 2009 virus. A pop up constantly appears that says I am infected. The virus replaced my desktop image with text. I have done two days worth of investigation on the net and I thought I could get rid of it but I can't get the computer to start in safe mode. Starting in safe mode appears to be what I need to do because I cannot run msconfig (or anything from "run") I cannot navigate to anything helpful using internet explorer. And I cannot open any exe's, like hijakthis. The infected computer is an old IBM thinkpad. Pentium III. Unfortunately I am not familiar with the ins and outs of this little laptop because it is not mine. A friend purchased it via online auction and he loaned to me because I have no computer of my own. I am reaching out to the computer community because I am stumped and I dont know what to do next. It is especially important that I/We beat this nasty virus because the laptop is not mine and I dont want to be responsible for "ruining" his computer.

garmanma View Member Profile	Jul 1 2009, 01:24 PM Post #2
Computer Masochist Group: Moderator Posts: 22,937 Joined: 27-January 07 From: Cleveland, Ohio Member No.: 108,618	Can you access Task Manager? Use the Ctrl+Shift+ESC if right-clicking on the Taskbar doesn't work In the Applications window, end all tasks. Then start a new task and type explorer.exe and click OK You should now have your Desktop and can proceed from there Or you can download mbam to a flash drive or burn it to a CD if you have the resources -------------------------------------------------- The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page. Please download Malwarebytes Anti-Malware and save it to your desktop. ~~alternate download link 1~~ alternate download link 2 Make sure you are connected to the Internet. Double-click on mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware Then click Finish. MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. On the Scanner tab: Make sure the "Perform Quick Scan" option is selected. Then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process. Back at the main Scanner screen: Click on the Show Results button to see a list of any malware that was found. Make sure that *everything is checked, and click Remove Selected. When removal is completed, a log report will open in Notepad. The log is automatically saved and can be viewed by clicking the Logs* tab in MBAM. Copy and paste the contents of that report in your next reply and exit MBAM. Note: -- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. Note 2: -- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs --------------------------------- If mbam won't install or run Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run. If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run. -------------------------------- -------------------- Mark why won't my laptop work? Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits Become a BleepingComputer fan: Facebook and Twitter

digitalArtist View Member Profile	Jul 3 2009, 10:56 PM Post #3
New Member Group: Members Posts: 2 Joined: 30-June 09 Member No.: 346,900	Hi Mark I cannot get to the task manager. I tried all the things you suggested.

garmanma View Member Profile	Jul 4 2009, 06:53 PM Post #4
Computer Masochist Group: Moderator Posts: 22,937 Joined: 27-January 07 From: Cleveland, Ohio Member No.: 108,618	You cannot burn a CD from another computer or use a flash drive? Can you get into safe mode w/networking? -------------------- Mark why won't my laptop work? Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits Become a BleepingComputer fan: Facebook and Twitter

« Next Oldest · Am I infected? What do I do? · Next Newest »

1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)

0 Members:

Display Mode: Standard · Switch to: Linear+ · Switch to: Outline

Track this topic · Email this topic · Print this topic · Subscribe to this forum

Lo-Fi Version

Time is now: 8th November 2009 - 04:33 AM

Advertise \| About Us \| Terms of Use \| Privacy Policy \| Contact Us \| Site Map \| Chat \| Tutorials \| Uninstall List
Discussion Forums \| The Computer Glossary \| Resources \| RSS Feeds \| Startups \| The File Database \| Virus Removal Guides