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When posting your problem, do not run and post a ComboFix logs. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.

 
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> cannot remove "spyware netmonitor", trying to rid my pc of virus
madden2006
post Jul 1 2009, 12:07 AM
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I am running vista home premium up to sp1 32 bit since its inception on this quadcore box. I have installed symantec 2009 antivirus. About 2 months ago after bootup i get a splash screen from symantec saying that it has detected threats that require your attention and displayed in the details is the name "spyware netmonitor" and remove failed even after live update and full scan. I check the info on this item and all relavent info from symantec for example location in regestry for manual removal did not jive at all. So I ran malwarebytes but it could not detect it at all after full scan and by the way vista sp2 patch fails durring installation and reverts back to sp1. Have done a combofix log if you need it any help would be appreciated...Louis
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quietman7
post Jul 1 2009, 10:25 AM
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Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer. That's the decision by the creator and we will abide by that decision.

Further, ComboFix logs are not permitted outside the HijackThis Logs and Malware Removal forum and then only when requested by a HJT Team member.

Did your anti-virus provide a specific file name associated with this malware threat(s) and if so, where is it located (full file path) at on your system?

Have you tried running your anti-virus scans in "Safe Mode"? If not, please do so.


--------------------
"THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"

Microsoft MVP - Windows Security 2007-2010
Member of UNITE, Unified Network of Instructors and Trusted Eliminators
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Lo-Fi Version Time is now: 9th February 2010 - 03:22 PM


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