BleepingComputer.com: Second Hard Drive Not Detected

I am having issues after doing a reformat of my Main hard drive (C: Drive). My secondary hard drive is not showing up at all now. Not in windows and not even in BIOS. I am not sure what to do as I am not familiar with doing secondary hard drives.

I have a HP Workstation xw6000 with Xeon CPU 3.20 GHz, 3.19 GHz, 2.00 GB of Ram. Before the reformat the drive was working fine and I have tons of data on it so definitly don't want to reformat THAT drive. Do I need some kinda drivers for bios or something? Not sure what to do here and any help would be appreciated.

I can't help you with the bios, but what type of drive is it? SATA drives need a driver to be installed if you're running anything earlier than Windows XP SP2 I think. A simple update should do it if that's the problem.

Western Digital 500gb SATA

WD500AAJS

i also have the S/N if needed. I think it has something to do with the fact that i dont have the SATA Drivers or something but not sure. I went to WD Site and it just gave me soemthing called Data Lifeguard tools. It doesn't recognize it either for some reason yet so not sure where to go from here.

Would updating to SP2 fix it or do i need to get drivers or something for the SATA?....


Again any and all help is greatly appreciated.

Download System Information for Windows : http://www.gtopala.com/download/siw.exe

Save it to your desktop and run it. Click the plus next to devices then click the plus next to IDE ATA/Atapi Controllers. Copy those here.
Also, if you see SCSI Controllers, copy those here.

XW6000 Desktops came with many different controllers. Both SCSI and SATA. They also came with those in multiple versions. Raid and Non-Raid.

I'm hoping for your sake, that your system was not setup as a Raid Mirror as it may be possible that you inadvertently formatted the partition with your data that you stated you didn't want to lose.

One more question: Did you use the HP Restore to restore your xw6000?

JDawgs, on Jun 30 2009, 08:01 PM, said:

Yeah, updating should give you the driver and that should fix the problem.

ok first updating to SP2 did not fix it so i downloaded the program suggested....here is the information asked for

First was -- Intel® 82801DB Ultra ATA Storage Controller - 24CB

Property Value
Device ID PCI\VEN_8086DEV_24CBSUBSYS_00CC103CREV_01\361AAA010F9
Status 0x0180000a Started
Problem 0x00000000 (0)
Service pciide
Capabilities 0x00000000
Config Flags 0x00000000
Class hdc
Manufacturer Intel
Hardware IDs PCI\VEN_8086DEV_24CBSUBSYS_00CC103CREV_01
PCI\VEN_8086DEV_24CBSUBSYS_00CC103C
PCI\VEN_8086DEV_24CBCC_01018A
PCI\VEN_8086DEV_24CBCC_0101
Compatible IDs PCI\VEN_8086DEV_24CBREV_01
PCI\VEN_8086DEV_24CB
PCI\VEN_8086CC_01018A
PCI\VEN_8086CC_0101
PCI\VEN_8086
PCI\CC_01018A
PCI\CC_0101
Class GUID {4D36E96A-E325-11CE-BFC1-08002BE10318}
Location PCI bus 0, device 31, function 1
Bus number 0x00000000
Enumerator name PCI
Description Intel® 82801DB Ultra ATA Storage Controller - 24CB
Driver {4D36E96A-E325-11CE-BFC1-08002BE10318}\0000
Physical Object Name \Device\NTPNP_PCI0007
Bustype GUID {44203042-2046-4245-2043-382031302042}
Legacy bus type 0x00000005
Install State 0x00000000
Device Address 0x001f0001

Device Configuration File ich4ide.inf
MasterOnMask 80
MasterOnConfigOffset 41
SlaveOnMask 80
SlaveOnConfigOffset 43
InfPath ich4ide.inf
InfSection intelide
ProviderName Intel
DriverDateData 00 40 CC EF 89 02 C1 01
DriverDate 7-2-2001
DriverVersion 4.0.1001.0
MatchingDeviceId pci\ven_8086dev_24cb
DriverDesc Intel® 82801DB Ultra ATA Storage Controller - 24CB

Class hdc
IDE ATA/ATAPI controllers
Icon -9
Installer32 SysSetup.Dll,HdcClassInstaller
TroubleShooter-0 hcp://help/tshoot/tsdrive.htm






Second was -- Primary IDE Channel

Property Value
Device ID PCIIDE\IDECHANNEL\48BBE76300
Status 0x0180000a Started
Problem 0x00000000 (0)
Service atapi
Capabilities 0x00000000
Config Flags 0x00000000
Class hdc
Manufacturer (Standard IDE ATA/ATAPI controllers)
Hardware IDs Intel-24cb
Primary_IDE_Channel
*PNP0600
Compatible IDs *PNP0600
Class GUID {4D36E96A-E325-11CE-BFC1-08002BE10318}
Location Primary Channel
Enumerator name PCIIDE
Description Primary IDE Channel
Driver {4D36E96A-E325-11CE-BFC1-08002BE10318}\0001
Physical Object Name \Device\Ide\PciIde0Channel0-0
Install State 0x00000000
Device Address 0x00000000

Device Configuration File mshdc.inf
EnumPropPages32 storprop.dll,IdePropPageProvider
InfPath mshdc.inf
InfSection atapi_Inst_primary
ProviderName Microsoft
DriverDateData 00 80 62 C5 C0 01 C1 01
DriverDate 7-1-2001
DriverVersion 5.1.2600.1106
MatchingDeviceId primary_ide_channel
DriverDesc Primary IDE Channel
MasterDeviceType 1
SlaveDeviceType 0
SlaveDeviceDetectionTimeout 1
MasterDeviceTimingMode 10010
MasterDeviceTimingModeAllowed ffffffff
MasterIdDataCheckSum 1c91e
SlaveDeviceTimingMode 0

Class hdc
IDE ATA/ATAPI controllers
Icon -9
Installer32 SysSetup.Dll,HdcClassInstaller
TroubleShooter-0 hcp://help/tshoot/tsdrive.htm






3rd and Last was -- Secondary IDE Channel

Property Value
Device ID PCIIDE\IDECHANNEL\48BBE76301
Status 0x0180200a Started
Problem 0x00000000 (0)
Service atapi
Capabilities 0x00000000
Config Flags 0x00000000
Class hdc
Manufacturer (Standard IDE ATA/ATAPI controllers)
Hardware IDs Intel-24cb
Secondary_IDE_Channel
*PNP0600
Compatible IDs *PNP0600
Class GUID {4D36E96A-E325-11CE-BFC1-08002BE10318}
Location Secondary Channel
Enumerator name PCIIDE
Description Secondary IDE Channel
Driver {4D36E96A-E325-11CE-BFC1-08002BE10318}\0002
Physical Object Name \Device\Ide\PciIde0Channel1-1
Install State 0x00000000
Device Address 0x00000001

Device Configuration File mshdc.inf
EnumPropPages32 storprop.dll,IdePropPageProvider
InfPath mshdc.inf
InfSection atapi_Inst_secondary
ProviderName Microsoft
DriverDateData 00 80 62 C5 C0 01 C1 01
DriverDate 7-1-2001
DriverVersion 5.1.2600.1106
MatchingDeviceId secondary_ide_channel
DriverDesc Secondary IDE Channel
MasterDeviceType 2
SlaveDeviceType 2
MasterDeviceTimingMode 8010
MasterDeviceTimingModeAllowed ffffffff
MasterIdDataCheckSum 12942
SlaveDeviceTimingMode 1010
SlaveDeviceTimingModeAllowed ffffffff
SlaveIdDataCheckSum 1d091

Class hdc
IDE ATA/ATAPI controllers
Icon -9
Installer32 SysSetup.Dll,HdcClassInstaller
TroubleShooter-0 hcp://help/tshoot/tsdrive.htm



After those these are the ones in OTHER category with the ? beside them


? RAID CONTROLLER

Property Value
Device ID PCI\VEN_1106DEV_3249SUBSYS_32491106REV_50\425296D99070F0
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_1106DEV_3249SUBSYS_32491106REV_50
PCI\VEN_1106DEV_3249SUBSYS_32491106
PCI\VEN_1106DEV_3249CC_010400
PCI\VEN_1106DEV_3249CC_0104
Compatible IDs PCI\VEN_1106DEV_3249REV_50
PCI\VEN_1106DEV_3249
PCI\VEN_1106CC_010400
PCI\VEN_1106CC_0104
PCI\VEN_1106
PCI\CC_010400
PCI\CC_0104
Class GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
Location PCI bus 5, device 14, function 0
Bus number 0x00000005
Enumerator name PCI
Description RAID Controller
Physical Object Name \Device\NTPNP_PCI0012
UI number 0x00000002
Bustype GUID {44203042-2046-4245-2043-382031302042}
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x000e0000




SCSI CONTROLLER

Property Value
Device ID PCI\VEN_9005DEV_801FSUBSYS_00CC103CREV_03\425296D99061F0
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_9005DEV_801FSUBSYS_00CC103CREV_03
PCI\VEN_9005DEV_801FSUBSYS_00CC103C
PCI\VEN_9005DEV_801FCC_010000
PCI\VEN_9005DEV_801FCC_0100
Compatible IDs PCI\VEN_9005DEV_801FREV_03
PCI\VEN_9005DEV_801F
PCI\VEN_9005CC_010000
PCI\VEN_9005CC_0100
PCI\VEN_9005
PCI\CC_010000
PCI\CC_0100
Class GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
Location PCI bus 5, device 12, function 1
Bus number 0x00000005
Enumerator name PCI
Description SCSI Controller
Physical Object Name \Device\NTPNP_PCI0011
Bustype GUID {44203042-2046-4245-2043-382031302042}
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x000c0001




SCSI CONTROLLER

Property Value
Device ID PCI\VEN_9005DEV_801FSUBSYS_00CC103CREV_03\425296D99061F0
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_9005DEV_801FSUBSYS_00CC103CREV_03
PCI\VEN_9005DEV_801FSUBSYS_00CC103C
PCI\VEN_9005DEV_801FCC_010000
PCI\VEN_9005DEV_801FCC_0100
Compatible IDs PCI\VEN_9005DEV_801FREV_03
PCI\VEN_9005DEV_801F
PCI\VEN_9005CC_010000
PCI\VEN_9005CC_0100
PCI\VEN_9005
PCI\CC_010000
PCI\CC_0100
Class GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
Location PCI bus 5, device 12, function 1
Bus number 0x00000005
Enumerator name PCI
Description SCSI Controller
Physical Object Name \Device\NTPNP_PCI0011
Bustype GUID {44203042-2046-4245-2043-382031302042}
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x000c0001





Last I am not sure if ALL the ones with ? have to do with my hard drive but that is just what is there....if it helps at all

BUMP u guys still with me?

Sorry for the time it took to get back to you.

I think I may know where your hard drive went.

This portion:

SCSI CONTROLLER

Property Value
Device ID PCI\VEN_9005DEV_801FSUBSYS_00CC103CREV_03\425296D99061F0
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_9005DEV_801FSUBSYS_00CC103CREV_03
PCI\VEN_9005DEV_801FSUBSYS_00CC103C
PCI\VEN_9005DEV_801FCC_010000
PCI\VEN_9005DEV_801FCC_0100
Compatible IDs PCI\VEN_9005DEV_801FREV_03
PCI\VEN_9005DEV_801F
PCI\VEN_9005CC_010000
PCI\VEN_9005CC_0100
PCI\VEN_9005
PCI\CC_010000
PCI\CC_0100
Class GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
Location PCI bus 5, device 12, function 1
Bus number 0x00000005
Enumerator name PCI
Description SCSI Controller
Physical Object Name \Device\NTPNP_PCI0011
Bustype GUID {44203042-2046-4245-2043-382031302042}
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x000c0001

is an Adaptec Ultra 320 Scsi Adapter. The driver is here: http://h20000.www2.hp.com/bizsupport/TechS...wItem=wk-9563-1

Now... with all my searching, this portion:

RAID CONTROLLER

Property Value
Device ID PCI\VEN_1106DEV_3249SUBSYS_32491106REV_50\425296D99070F0
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_1106DEV_3249SUBSYS_32491106REV_50
PCI\VEN_1106DEV_3249SUBSYS_32491106
PCI\VEN_1106DEV_3249CC_010400
PCI\VEN_1106DEV_3249CC_0104
Compatible IDs PCI\VEN_1106DEV_3249REV_50
PCI\VEN_1106DEV_3249
PCI\VEN_1106CC_010400
PCI\VEN_1106CC_0104
PCI\VEN_1106
PCI\CC_010400
PCI\CC_0104
Class GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
Location PCI bus 5, device 14, function 0
Bus number 0x00000005
Enumerator name PCI
Description RAID Controller
Physical Object Name \Device\NTPNP_PCI0012
UI number 0x00000002
Bustype GUID {44203042-2046-4245-2043-382031302042}
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x000e0000

comes back to a VIA USB controller and not a Raid controller. It is possible that it was "put" under the incorrect heading but I'm not 100% sure.

I would go into the Device manager in windows and look at what has an "exclamation" point next to it. One is going to be the Adaptec SCSI Controller.

I'm going to bet there is more than one.

Let me know what you find and good luck with the SCSI driver. LIke I said, I'm going to bet your hard drive shows back up once that driver is installed.

Its actually a VIA sata/raid controller i belive not usb and obviousley if it has a problem then your drive will not be recognised in windows.

my search came up with this:

VIA VT6421 RAID Controller:
Property ValueDevice ID PCI\VEN_1106DEV_3249SUBSYS_10AC1734REV_50\46B16D5B038F0

so i would try re-installing the drivers for the device. Also there should be a via raid utility during boot, check its set to ide/sata/standard or whatever the option is and not RAID so that it can be used as a standard drive controller without raid. Try here for the driver:

http://www.viaarena.com/default.aspx?PageI...mp;SubCatID=117

If its integrated and not a standalone board try checking in the bios for the features mentioned. And also you may have to download a vendor specific via driver if the controller is integrated to the board. So check with the manufacturers website. which is:

http://h20000.www2.hp.com/bizsupport/TechS...OID=1093#113100

Look under Drivers>Storage

The adaptec scsi will have no bearing on the SATA controller and will not let you view your drive UNLESS they have a conflict with each other.

Let me know how you get on!

High500

[Edit] Just a quick note, it maybe an onboard Promise 150 raid controller, which is available from the hp site also in the same drivers-storage section, but try the via first, if that fails, download the promise one from hp, but the vendor ID is definatley showing as VIA[/Edit]