Getting Disconnected from Internet

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BleepingComputer.com > Internet & Networking > Networking

Getting Disconnected from Internet, Help!!

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SeMmSem View Member Profile	Jun 18 2009, 02:08 AM Post #1
New Member Group: Members Posts: 7 Joined: 1-May 09 Member No.: 327,346	Hello , recently my Computer keeps getting disconnected randomly. Sometimes it will get disconnect , when im browsing the net . My programs such as the MSN and other online games will get disconnected then it will auto reconnect after a while . I used both Internet Explorer and Fire fox but still it keeps getting disconected . I've tried searching other posts but could not find a answer to it . I called my ISP and they reseted my network . I manually reseted the router . Reformated the comp . I have /release and /renew . I Checked Services.msc , dns client is started. My comp is connected to the ethernet cable and theres 2 laptop connecting to the wireless network and they are both working fine . Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\SeMmSem>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : sem-e1617f87085 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E thernet NIC Physical Address. . . . . . . . . : 00-19-DB-67-9D-5C Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.198 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 Lease Obtained. . . . . . . . . . : Thursday, June 18, 2009 1:43:15 PM Lease Expires . . . . . . . . . . : Friday, June 19, 2009 1:43:15 PM Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. Windows IP Configuration Host Name . . . . . . . . . . . . : sem-e1617f87085 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E thernet NIC Physical Address. . . . . . . . . : 00-19-DB-67-9D-5C Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.198 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 Lease Obtained. . . . . . . . . . : Thursday, June 18, 2009 1:43:15 PM Lease Expires . . . . . . . . . . : Friday, June 19, 2009 1:43:15 PM Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\SeMmSem>ping www.google.com Pinging www.l.google.com [216.239.61.104] with 32 bytes of data: Reply from 216.239.61.104: bytes=32 time=10ms TTL=245 Reply from 216.239.61.104: bytes=32 time=10ms TTL=245 Reply from 216.239.61.104: bytes=32 time=13ms TTL=245 Reply from 216.239.61.104: bytes=32 time=9ms TTL=245 Ping statistics for 216.239.61.104: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 9ms, Maximum = 13ms, Average = 10ms

Monty007 View Member Profile	Jun 20 2009, 07:52 PM Post #2
Forum Addict Group: Members Posts: 1,026 Joined: 5-January 07 From: Australia Member No.: 104,783	Hi, have you tried replacing the ethernet cable to your PC? Have you updated your ethernet/chipset driver? What is the make and model number of the PC? -------------------- MCP MSDST

SeMmSem View Member Profile	Jun 23 2009, 08:32 AM Post #3
New Member Group: Members Posts: 7 Joined: 1-May 09 Member No.: 327,346	Hi , thanks for the reply . I have replaced the eternet cable to my pc and the driver is the latest version . I'm not really sure what you are asking for but heres some information that I know . System : Microsoft Windows Xp Home Edition Version 2002 Service pack 3 Computer: Intel® Core™2 CPU 6600 @ 2.40GHz 2.40 Ghz , 2.00 GB of RAM

hotshotspidey View Member Profile	Jun 24 2009, 09:51 AM Post #4
New Member Group: Members Posts: 10 Joined: 2-November 07 Member No.: 167,085	QUOTE(SeMmSem @ Jun 18 2009, 02:08 AM) Hello , recently my Computer keeps getting disconnected randomly. Sometimes it will get disconnect , when im browsing the net . My programs such as the MSN and other online games will get disconnected then it will auto reconnect after a while . I used both Internet Explorer and Fire fox but still it keeps getting disconected . I've tried searching other posts but could not find a answer to it . I called my ISP and they reseted my network . I manually reseted the router . Reformated the comp . I have /release and /renew . I Checked Services.msc , dns client is started. My comp is connected to the ethernet cable and theres 2 laptop connecting to the wireless network and they are both working fine . Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\SeMmSem>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : sem-e1617f87085 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E thernet NIC Physical Address. . . . . . . . . : 00-19-DB-67-9D-5C Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.198 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 Lease Obtained. . . . . . . . . . : Thursday, June 18, 2009 1:43:15 PM Lease Expires . . . . . . . . . . : Friday, June 19, 2009 1:43:15 PM Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. Windows IP Configuration Host Name . . . . . . . . . . . . : sem-e1617f87085 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E thernet NIC Physical Address. . . . . . . . . : 00-19-DB-67-9D-5C Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.198 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 Lease Obtained. . . . . . . . . . : Thursday, June 18, 2009 1:43:15 PM Lease Expires . . . . . . . . . . : Friday, June 19, 2009 1:43:15 PM Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\SeMmSem>ping www.google.com Pinging www.l.google.com [216.239.61.104] with 32 bytes of data: Reply from 216.239.61.104: bytes=32 time=10ms TTL=245 Reply from 216.239.61.104: bytes=32 time=10ms TTL=245 Reply from 216.239.61.104: bytes=32 time=13ms TTL=245 Reply from 216.239.61.104: bytes=32 time=9ms TTL=245 Ping statistics for 216.239.61.104: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 9ms, Maximum = 13ms, Average = 10ms I am also having same problem

SeMmSem View Member Profile	Jun 28 2009, 09:01 AM Post #5
New Member Group: Members Posts: 7 Joined: 1-May 09 Member No.: 327,346	Help please anyone This post has been edited by SeMmSem: Jun 28 2009, 09:01 AM

rohit.r.i View Member Profile	Jun 28 2009, 11:43 AM Post #6
New Member Group: Banned Posts: 10 Joined: 22-June 09 Member No.: 344,424	try this step when you get disconnected ipconfig /release ipconfig /renew If it reconnects your internet, catch hold of your ISP because its a problem at their end

Monty007 View Member Profile	Jun 28 2009, 04:25 PM Post #7
Forum Addict Group: Members Posts: 1,026 Joined: 5-January 07 From: Australia Member No.: 104,783	Hi, have you tried to upgrade the firmware on the router? What make and model is it? -------------------- MCP MSDST

SeMmSem View Member Profile	Jun 30 2009, 11:44 AM Post #8
New Member Group: Members Posts: 7 Joined: 1-May 09 Member No.: 327,346	yes im using D-Link DIR-655 model currently and i had already upgrade the firmware

doresy View Member Profile	Jun 30 2009, 04:39 PM Post #9
Member Group: Members Posts: 83 Joined: 10-July 07 From: South Hampshire. UK. Member No.: 142,782	Here is an answer I gave to another member post that you may find helpful What is your sequence of wiring? I had the same trouble for years and years then I got the answer. Here is my story and you can see if it relates to yours. As you may or may not know your modem should be connected to the telephone master socket (ie. the socket that the actual telephone wire coming in from the outside is connected to). Originally I had an ADSL cable (30 mtrs) running from my master socket running upstairs to my modem then a short wire from the modem to the PC. It worked but it was WRONG. For years I had random disconnections and not being able to connect. Frustrating but I came to live with it. Anyway, what I should have done was to connect the modem to the master socket with the short wire supplied with the modem then using the correct cable (CAT5E STRAIGHT RJ45 NETWORK CABLE) to connect the modem to the PC. Never been disconnected since! Apparently the reasoning behind this is, the signal that runs between the master socket and the modem is very prone to outside interference (such as unsurpressed car/motorbike engines etc) leading to random disconnection so this cable (supplied) should be as short as possible. However, the signal that runs between the modem and the PC can run on whatever length of cable you need without problems. Hope this helps.....it did it for me, thankfully -------------------- Windows XP Home....Netgear DG834G wireless modem/router....ISP- AOL.

SeMmSem View Member Profile	Jul 9 2009, 11:34 AM Post #10
New Member Group: Members Posts: 7 Joined: 1-May 09 Member No.: 327,346	Hi , thanks for the reply . I Just found out that whenever i get disconnected , the panel lights on my SB6100 cable modem willl get turned off and it shows that i can only receive data . the Send , Online and Pc/activtyy panel lights will be not on till the connection goes back . im always getting disconnected , and have to wait several mins before the connection is back . Is this because my modem , router , or eternet cable is faulty ? I have changed the ethernet cable several times but the problem remains.

Ingle View Member Profile	Jul 9 2009, 12:34 PM Post #11
Member Group: Members Posts: 59 Joined: 17-November 08 Member No.: 257,668	If you suspect the modem to be faulty, contact your ISP and have them replace it (assuming you're using theirs). Afterall, you're paying for their service and they should send someone out to look at it and replace the hardware if they determine it necessary.

oshea View Member Profile	Aug 21 2009, 03:11 AM Post #12
New Member Group: Members Posts: 1 Joined: 29-April 08 Member No.: 206,003	OK so somebody stole my problem! I'm on my 5Th cable modem , 3rd network cable, I've had six Charter Cable service calls and they ran a new drop wire from the pole. My first sign of the problem is the message telling me that my network cable is unplugged. At one time or another I've tried all the suggested fixes. When I run Network Diagnostics show failure at Realtek PCIeBE Family Controller going down the list next is DNS Servers failed server search order. The Gigabyte M.B. GA-EP45-DS3R has two RJ-45 lan ports using 2 X 8111C chips for which I changed the drivers everytime I find another newer one.So far I have seen no changes whatever! By the way if I just leave everything alone the connection fixes itself, sometimes 2mins, sometimes 20 mins. The best way I can cause the problem to occure is to start downloading something. Thanks in advance for any help! oshea715@yahoo.com

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Time is now: 8th November 2009 - 04:51 AM

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