firewall issues

#1 epinez

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Joined: 10-June 09

Posted 10 June 2009 - 02:45 PM

I'm trying to fix a relatives Toshiba laptop. They don't have any AV, or anti-spam software. I'm trying to install a couple of good free ones, but I keep running into firewall issues. The issue is that I've turned off Windows Firewall, deleted Norton Internet Security, and searched for any other firewalls(can't find any). But every time I try to update definitions, or in the case of the AV just register it, the computer won't let anything happen. It says I need to allow the files to access the Internet (I'm connecting wirelessly, but have also tried wired). Any ideas?

For reference: Windows XP Tablet PC Edition, SP2
Trying to install and run: Avira AntiVir and Malwarebytes's Anti-Malware

Thanks!

#2 Bartster

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Joined: 07-February 08

Posted 10 June 2009 - 06:53 PM

epinez
You might still have some remnants of Norton in your system.
You say that you deleted Norton, how? It can be difficult to remove unless you use the Norton
removal tool. Suggest you download and run it if you haven't already. Even if you have, try running
it again.

Here is the link: http://service1.symantec.com/Support/tsgen...005033108162039

This post has been edited by Bartster: 10 June 2009 - 06:57 PM

#3 epinez

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Joined: 10-June 09

Posted 10 June 2009 - 09:31 PM

I have always heard that about Norton. And I was afraid about some of it still being around. I "deleted" it by running Add/Remove program. If she brings her laptop back tomorrow I'll run that tool. Thanks