BleepingComputer.com: CAN'T INSTALL MICROSOFT OFFICE; ERROR 1953

1.)

Quote

Yes, I do have IE. Okay, I clicked to clear the Require server verification (https:) for all sites in this zone check box.
But can you quote what I have to enter into the 'Add this Web site to the zone box'? Do I have to enter the '* # 64.4.21.125' also?
I entered both only starting after the 'http'. And I ran Windows Update and got this:


2.)

Quote

This happened:

1. No. I tried to edit that part out, but it kept coming back. You did well by not including that. I figured you would get that same error message, but I was hoping..........

2. Good, that means you already had the latest version on your computer. There is a way to tell without trying to run the program but it is difficult to explain and would have taken much longer. That way was faster and easier.


Getting back to the original problem of Office 2007 not installing (yeah I remember that lol), I want you to try this.

This deals both with fixing an error message you did not receive OR an empty Windows features dialog box which you DO have. When you have finished, open the Turn Windows features on or off box and see if it will now populate. (Start> Control Panel> Programs and features).
If it does, then just for grins try Update again ( I doubt it will update but what the heck we may get lucky). If you try update and it actually works, then update and we'll go back to the office 2007 problem. If it populates the Windows Features dialog box but does not update, we will go back to the Office 2007 problem. (in both those instances, we will be able to see the status of .Net). If the link above does not populate the Windows feature box then we will........... you guessed it, get back to the Office 2007 problem, but from a different direction.

DeathStalker, on Jun 14 2009, 09:21 PM, said:

I tried it all, nothing but this:

Windows will NOT update for anything

Yeah, I didn't think the System Restore would work as you had tried it before. Do you even have any restore points on your computer?

Anyway, here is how you should try to remove Office from your computer. I know it didn't install but there are likely some remnants still there. This may be be a little late to ask, but are you sure you tried to install Office and not an update? The original error message in your first post mentioned "rolling back changes" andthere would BE no changes to roll back if it weren't trying to install a service pack or something. Also the last error message in your first post was for a service pack for Office...........

DeathStalker, on Jun 15 2009, 05:29 AM, said:

Man, whenever I try to uninstall ANYTHING from this list, this error ALWAYS pops up. And it's obviously and blatantly lying to me:

And after I say that I want it removed from the list, it NEVER removes. This has been a problem of mine for a LONG time.

So I had to use Step 1, Took a long time to remove all the individual programs in Office like Excel and Word, but the only thing that's left is
Microsoft Office Home And Studio 2007, it will NOT remove.

So I moved on to Step 2. The Office Source Engine was not running

So I moved on to Step 3. They told me to remove two folders from
Office12 & Source Engine
Office12 won't delete, not even with Unlocker. But Source Engine deleted.

It then said:
'Open the drive_letter:\MSOCache\All Users folder, and then delete every folder that has the following text in the folder name:
0FF1CE)-'
I couldn't find anything that said '0FF1CE)- on it, so I removed all folders named MSOCache

Step 4. Told me to delete:
* Normal.dotm
* Normalemail.dotm
I did. It then said to open:
%appdata%\microsoft\document building blocks\Language ID
But it doesn't exist on my comp, and it says:
If you cannot open this folder because the folder does not exist, go to step 6.

So I moved on to step 6
Restart the comp. Which I am about to do RIGHT NOW.

btw, I turned my FireWall back on....

EDIT: Restarted my comp, same thing. It's still on there and won't uninstall

This post has been edited by WhiteWood: 15 June 2009 - 01:22 PM

Try nukin it with Revo Uninstaller. It's free, so click the download button (Right at the top, next to the world with the green arrow.)

 Revo.JPG (56.94K)
Number of downloads: 6

Try it in Hunter mode.

Here is a link to the user guide.

EDIT: One more thing. I'm confused. Your first post says you were trying to install Enterprise, the two error messages in the first post pertained to 2007 SP1, and the window you pasted above says Home/Student? WTF over? Did your computer come with a trial version Home/Studentand you were trying to upgrade it to Enterprise? Or did it come with a trial version of Home/Student, and you tried to just Install Enterprise, (full version) without un installing Home Student? Or none of the above..........

This post has been edited by DeathStalker: 15 June 2009 - 06:26 PM

DeathStalker, on Jun 15 2009, 07:20 PM, said:

I had 2007 Student on my comp when I got it apparently, but only like half of the Office Programs, no Outlook. So in trying to get Outlook, I found that the last and most equipt version is Enterprise. I don't know if it's trying to upgrade or install... I just know it won't work.

Working on uninstalling Office now.

EDIT: Uninstalled!

EDIT2: Installing Enterprise 2007

EDIT3: It failed again

EDIT4: Text Messages would make this process go by 100x quicker. Because I HONESTLY refresh this page AT LEAST once every ten minutes, ALL DAY, waiting on a response. Nothing against your help, only against my impatience with this computer.

This post has been edited by WhiteWood: 16 June 2009 - 01:10 AM

EDIT3: It failed again:

Same error as the first time? If so something is wrong with your installation disc. Where did you get it? Did you buy it new from a store or computer website, or get it from someone? Is it an original disc or a burned disc? From the first error message on your first post, I swear it looks like it is SP1 for Office or an upgrade version.

EDIT:According to the MS Office website, the Enterprise version is available only through volume license, not retail. Make sure that whoever gave it to you gave you the correct disc, it looks like they gave you the wrong one.

This post has been edited by DeathStalker: 16 June 2009 - 12:30 PM

DeathStalker, on Jun 16 2009, 01:21 PM, said:

Same exact Error Message:

And the Microsoft Office 2007 Enterprise version that I have is good.



Hello?

EDIT: Where have you gone?? If you've given up, can you let me know so that I don't keep refreshing this thread every 10 minutes please?

This post has been edited by WhiteWood: 17 June 2009 - 11:25 AM

hello WhiteWood

i dont want to step on any toes. but you may want to have a look in this windows update error forum.
http://social.answers.microsoft.com/Forums...filter=answered

GOOD LUCK

keny111111, on Jun 17 2009, 04:02 PM, said:

Thanx, which of these threads do I look under?

Damn, I thought I posted this, sorry.

First run the Revo on your failed Office installation, then make sure your WIndows Update is set to automatic.

The only thing I can think of trying on the Office is to tweak the .Net as that is what the error message you keep getting for the Office refers to. First download and install .Net Framework 3.5.

Reboot and then download and install .Net Framework 3.5 SP1.

Keny: Thanks for the link. I'll have a thread up on the 80072 EFD error shortly. Wonder what responses I get...........

This post has been edited by DeathStalker: 17 June 2009 - 06:53 PM

DeathStalker, on Jun 17 2009, 07:51 PM, said:

Tried and got this:

Nothing Installs Maybe there's something wrong with whatever it is on my computer that installs things.

WhiteWood, on Jun 18 2009, 12:02 AM, said:

Try reinstalling Windows Installer. This installer applies to Windows Vista Service Pack 1.

By the way, I've been watching this thread. This is the only thing I can come up with so far to help, so I apologize ahead of time if this does not work.

This post has been edited by MadDawg: 18 June 2009 - 01:03 AM

MadDawg, on Jun 18 2009, 01:31 AM, said:

This post has been edited by WhiteWood: 18 June 2009 - 01:21 AM