 CAN'T INSTALL MICROSOFT OFFICE; ERROR 1953 |
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 Jun 12 2009, 02:37 PM
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#16
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Forum Regular  Group: Members Posts: 240 Joined: 7-October 08 From: Atlanta Member No.: 244,305  |
My best guess from the beginning is that you ARE infected with one or more types of malware. I am working on learning to remove malware, but I am nowhere near qualified to do so yet. However you ARE on one of the top malware removal sites in the world (that is no exaggeration). I am going to send you over to the malware removal section, but not just quite yet. One of the first steps in Malware removal is getting your Windows updated. Sometimes that is not possible, but what we are doing here is exhausting all the possibilities of updating first so you can get malware free. Back to your second to last post. You tried to install SP1 and got the error. You followed the link to possible resolutions. If you followed my instructions lol, we did 3 of the 4 steps. Step 1: Use the stand alone Sp1 version. The link to Sp1 I gave you was the stand alone version, KB 948465 Step2: Run the System readiness tool: You were supposed to do that before you downloaded the SP1. Step3: Turn off all applications: This is a maybe with a high possibility of yes lol. Usually no applications other than AAV, FW, and other malware protection programs are running, and you were supposed to turn those off. Step4: Remove security applications, reboot, try again. Sort of a harsh method, if an application is preventing Windows from updating even if it is shut off, the same "hidden" parts that are running will be hard to remove anyway. So basically that was no help. I would have rathered you had waited to try resetting the permissions to default, but one good thing came of it, your error message lol. If you disabled the UAC, what you did with the commands you tried next would have re enabled it. Anyway, what I want to try nex, based on your error message is to reset your windows update agent and re install the latest update component: Go Here and follow the instuctions. It is quite complex for many people, but I don't think you will have any problems. Try the Default method before you try the aggressive method. (Try to install the SP1 after doing the Default. Keep track of any new error messages if any pop up, but if it fails, move on to the aggressive method). The last step of the aggressive method is to download the latest Windows Update agent. Don't use the microsoftUpdate.com thing as we already know that won't work lol. Step 11 of the aggressive method will link you to 949104 which is a stand alone version. Click it. NEVER run anti virus scans at the same time lol. Do them one at a time if you want, but wait until one finishes before another one starts. Now Please tell me WHICH ant virus/anti malware programs you are using and if you have EVER updated them. If any are paid subscriptions, tell me which ones please. Gotta clean the house and make supper, but I'lll be back in a couple of hours. If you have the time, I can work on this with you for most of the night. I'm on EST (US) time. WHat time zone are you in? As you can see from the time stamps last night, I was up until after 4 AM my time, I don't sleep much lol. |
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Jun 12 2009, 03:18 PM
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#17
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Member Group: Members Posts: 74 Joined: 23-November 08 Member No.: 259,711 |
QUOTE(DeathStalker @ Jun 12 2009, 03:37 PM)  Go Here and follow the instuctions. It is quite complex for many people, but I don't think you will have any problems. Try the Default method before you try the aggressive method. (Try to install the SP1 after doing the Default. Keep track of any new error messages if any pop up, but if it fails, move on to the aggressive method). The last step of the aggressive method is to download the latest Windows Update agent. Don't use the microsoftUpdate.com thing as we already know that won't work lol. Step 11 of the aggressive method will link you to 949104 which is a stand alone version. Click it. Okay, I reset Windows Update components SUCCESSFULLY under the default method. But are you SURE about what you said (I made it bold in the quote) about Installing SPONE? You sure you didn't mean TWO? Because I searched this entire thread and you didn't link me to SP1, only 2. QUOTE NEVER run anti virus scans at the same time lol. Do them one at a time if you want, but wait until one finishes before another one starts. Now Please tell me WHICH ant virus/anti malware programs you are using and if you have EVER updated them. If any are paid subscriptions, tell me which ones please. I have: SpyBot Search & Destroy 1.6.2 Malwarebytes' Anti-Malware 1.34 SUPERAntiSpyware Version 4,26,0,1004 QUOTE Gotta clean the house and make supper, but I'lll be back in a couple of hours. If you have the time, I can work on this with you for most of the night. I'm on EST (US) time. WHat time zone are you in? As you can see from the time stamps last night, I was up until after 4 AM my time, I don't sleep much lol. I don't sleep either. I'm on Eastern, NY, Detroit time. This post has been edited by WhiteWood: Jun 12 2009, 03:40 PM |
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Jun 12 2009, 05:10 PM
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#18
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Forum Regular Group: Members Posts: 240 Joined: 7-October 08 From: Atlanta Member No.: 244,305 |
WHOOPS, Brainfart. Good catch. I meant SP2. Sorry. but if you haven't tried to install SP2 yet hold off. I want you to do something else first. I got in a hurry last post and left it off. Although you SHOULD have it, i want you to download and install the Microsoft Installer version 4.5. Make sure you exit Spybot, MBAM (Malawarebytes Anti Malware), and SAS (Super Anti Spyware) before you install it. If it gives you the message something like "This file already exists continue anyways?" click yes. if it says something like "replace all or copy all files" also click yes. After you finish, reboot your computer and THEN try to install SP2 again. (Again, make sure your Spybot, MBAM, and SAS are turned off).
Microsoft Installer 4.5 Look in the "Files in this Download" section. The one you want is Windows 6.0-KB942288-v2-x86.MSU and is the fourth one down. This post has been edited by DeathStalker: Jun 12 2009, 05:11 PM |
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Jun 12 2009, 05:55 PM
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#19
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Member Group: Members Posts: 74 Joined: 23-November 08 Member No.: 259,711 |
QUOTE(DeathStalker @ Jun 12 2009, 06:10 PM) WHOOPS, Brainfart. Good catch. I meant SP2. Sorry. but if you haven't tried to install SP2 yet hold off. I want you to do something else first. I got in a hurry last post and left it off. Although you SHOULD have it, i want you to download and install the Microsoft Installer version 4.5. Make sure you exit Spybot, MBAM (Malawarebytes Anti Malware), and SAS (Super Anti Spyware) before you install it. If it gives you the message something like "This file already exists continue anyways?" click yes. if it says something like "replace all or copy all files" also click yes. After you finish, reboot your computer and THEN try to install SP2 again. (Again, make sure your Spybot, MBAM, and SAS are turned off). Microsoft Installer 4.5 Look in the "Files in this Download" section. The one you want is Windows 6.0-KB942288-v2-x86.MSU and is the fourth one down. Hey, sorry, I tried to Download SP2 anywho because I assumed that's what you meant. Didn't work.  Which one should I download? Also, feel free to text me whenever you post a new response @ 310.948.9663 redist.txt Windows6.0-KB942288-v2-ia64.msu Windows6.0-KB942288-v2-x64.msu Windows6.0-KB942288-v2-x86.msu WindowsServer2003-KB942288-v4-ia64.exe WindowsServer2003-KB942288-v4-x64.exe WindowsServer2003-KB942288-v4-x86.exe WindowsXP-KB942288-v3-x86.exe This post has been edited by WhiteWood: Jun 12 2009, 05:58 PM |
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Jun 12 2009, 07:55 PM
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#20
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Forum Regular Group: Members Posts: 240 Joined: 7-October 08 From: Atlanta Member No.: 244,305 |
Windows6.0-KB942288-v2-x86.msu. It's the fourth one down on that page.
Sorry, I don't text  I'm too old for it to have caught on with me.............. I have it disabled on the cell phone I never have turned on lol.
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Jun 12 2009, 10:46 PM
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#21
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Member Group: Members Posts: 74 Joined: 23-November 08 Member No.: 259,711 |
I tried to install Microsoft Installer 4.5 and this is what I got
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Jun 12 2009, 11:46 PM
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#22
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Forum Regular Group: Members Posts: 240 Joined: 7-October 08 From: Atlanta Member No.: 244,305 |
Good. That message means you already have the 4.5 installer installed. I needed to know that before we TRY to deal with the 80072EFD error you got when you tried to use Microsoft Update. To try to fix that one you need to go here.
I do not think the steps there will work, but it has to be tried lol. I have seen this error before on a friends computer and have been unable to get it resolve. NO ONE I have talked to on many computer sites has been able to get it resolved, as a matter of fact lol, that is how I ended up here. Bleeping Computer , Vista Forums, and Computer-Juice. After we try the above steps, there is one more thing that we can try, but I want to do the others first. Do you by chance use the Microsoft messenger or Microsoft live? Do you use Limewire or some other P2P program? |
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Jun 13 2009, 11:58 AM
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#23
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Member Group: Members Posts: 74 Joined: 23-November 08 Member No.: 259,711 |
QUOTE(DeathStalker @ Jun 13 2009, 12:46 AM) Good. That message means you already have the 4.5 installer installed. I needed to know that before we TRY to deal with the 80072EFD error you got when you tried to use Microsoft Update. To try to fix that one you need to go here. I do not think the steps there will work, but it has to be tried lol. I have seen this error before on a friends computer and have been unable to get it resolve. NO ONE I have talked to on many computer sites has been able to get it resolved, as a matter of fact lol, that is how I ended up here. Bleeping Computer , Vista Forums, and Computer-Juice. After we try the above steps, there is one more thing that we can try, but I want to do the others first. Do you by chance use the Microsoft messenger or Microsoft live? Do you use Limewire or some other P2P program? This basically only tells me to cut my Windows firewall on and all others off. Windows firewall is on. The other Firewall programs I have don't work until you open them. They're only scanners. It also asks me to make sure my internet connection is fine. It is. |
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Jun 13 2009, 01:38 PM
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#24
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Forum Regular Group: Members Posts: 240 Joined: 7-October 08 From: Atlanta Member No.: 244,305 |
It also shows you how to make sure that the update sites are not in the host file (which blocks them), makes sure the proxy settings are correct, that the update sites are in the trusted zone and ensures that the BITS is running correctly.
There is always this option. |
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Jun 13 2009, 03:30 PM
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#25
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Member Group: Members Posts: 74 Joined: 23-November 08 Member No.: 259,711 |
QUOTE(DeathStalker @ Jun 13 2009, 02:38 PM) It also shows you how to make sure that the update sites are not in the host file (which blocks them), makes sure the proxy settings are correct, that the update sites are in the trusted zone and ensures that the BITS is running correctly. There is always this option. So what are you asking me to do? I'm lost. |
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Jun 13 2009, 04:53 PM
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#26
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Forum Regular Group: Members Posts: 240 Joined: 7-October 08 From: Atlanta Member No.: 244,305 |
I want you to follow the steps in the link I provided last post if you have not. You never indicated that you followed all the steps. Did you:
1. Turn off your firewall, try update. 2. Turn off any software accelerator programs, try update. (you probably don't have any so that may be moot) 3. Method E: add the update sites to the trusted list 4. Method F: Make sure you have the latest Bit Intelligence Transfer Service installed (use this link instead of the one in the KB linked above. try to update 5. Advanced Method A, try to update. I know you have internet connectivity, but unless you did something to specifically prevent it, Spybot and SAS for sure, and probably MBRAM all start when you boot your computer and need to be turned off as well as your firewall when doing these steps. This post has been edited by DeathStalker: Jun 13 2009, 04:53 PM |
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Jun 13 2009, 05:28 PM
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#27
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Member Group: Members Posts: 74 Joined: 23-November 08 Member No.: 259,711 |
QUOTE(DeathStalker @ Jun 13 2009, 05:53 PM) I want you to follow the steps in the link I provided last post if you have not. You never indicated that you followed all the steps. Did you: 1. Turn off your firewall, try update. It's off. What is 'Update'? QUOTE 2. Turn off any software accelerator programs, try update. (you probably don't have any so that may be moot) What is an Accelerator Program? What update? QUOTE 3. Method E: add the update sites to the trusted list How do I get to the 'trusted list'? And what will the update sites be listed as? QUOTE 4. Method F: Make sure you have the latest Bit Intelligence Transfer Service installed (use this link instead of the one in the KB linked above. try to update There are SOOO many links on this page and the instructions are HORRIBLE. What should I click? QUOTE 5. Advanced Method A, try to update. I still don't know what update means QUOTE I know you have internet connectivity, but unless you did something to specifically prevent it, Spybot and SAS for sure, and probably MBRAM all start when you boot your computer and need to be turned off as well as your firewall when doing these steps. None of those programs startup with my comp. |
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Jun 13 2009, 05:52 PM
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#28
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Forum Regular Group: Members Posts: 240 Joined: 7-October 08 From: Atlanta Member No.: 244,305 |
1. Update= Windows Update. Start> All Programs > Windows Update. When the window opens, click "Check for updates" in the left hand pane.
2. Software accelerators are programs that "speed up" downloads and such. I can't imagine you have any if you don't know what they are. LOL I didn't have any and had to look it up when I first saw it too. 3. LOL As I suspected you didn't read the whole page I linked. It tells you what the trusted list is and how to get there: Method E: Add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list Note If your third-party firewall is still disabled from Method B, do not open e-mail messages, surf the Web, or use instant messenger at this point. To add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list, follow these steps: 1. Start Windows Internet Explorer. 2. On the Tools menu, click Internet Options. Note If you are using Internet Explorer 7, and the menu is not available, press the ALT key on your keyboard to access the Internet Explorer Menu. 3. Click the Security tab, and then click Trusted Sites. 4. Click Sites, and then click to clear the Require server verification (https:) for all sites in this zone check box. 5. In the Add this Web site to the zone box, type the following addresses, and then click Add after you type each address: * # 64.4.21.125 http://update.microsoft.com * # 64.4.21.125 http://windowsupdate.microsoft.com 6. Click OK two times. 7. Try to install the updates again. If this method resolved your issue and you were able to install updates successfully, you should re-enable your third-party firewall if it is still disabled. To do this, see step 2 in Method B. If this method did not resolve your issue, continue with Method F. 4. Try this Hit continue and follow the instructions. 5. See number 1 for the explination of update. Did you run the Advanced method A which is: Advanced Method A: Remove entries for Windows Update and Microsoft Update from the hosts file Some programs may modify the hosts file to control DNS name resolution. Sometimes, an entry for the Windows Update Web site or for the Microsoft Update Web site may exist in the hosts file. To remove entries from the hosts file, follow these steps: 1. Click Start, and then click Run. 2. Copy and then paste (or type) the following command in the Run box, and then press ENTER: notepad %windir%\system32\drivers\etc\hosts Note If you are prompted to select a program to open the hosts file, click Notepad, click to select the Always use the selected program option, and then click OK. 3. In Notepad, remove or remark any lines in the hosts file that contain entries for Windows Update so that they are not read when the file is accessed. To do this, put the number sign (#) in front of any line that contains "microsoft" and "update." For example, add the number sign (#) to the beginning of the following entries: * # 64.4.21.125 http://update.microsoft.com * # 64.4.21.125 http://windowsupdate.microsoft.com * # http://update.microsoft.com 4. On the File menu, click Save. 5. Exit Notepad. 6. Restart the computer. Note from me, Microsoft part over: This list is long. It contains the blacklisted sites from Spybot. 6. OK. EDIT NOTE: The update links are not supposed to be links. This site keeps making them links, I edit them and unlink them and the site then relinks them. This site wins. This post has been edited by DeathStalker: Jun 13 2009, 06:00 PM |
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Jun 13 2009, 06:43 PM
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#29
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Member Group: Members Posts: 74 Joined: 23-November 08 Member No.: 259,711 |
1. I got this error:
 3. I use FireFox. 4. I successfully installed THIS 5. If anything was supposed to show in NotePad, it didn't, it was empty. |
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Jun 13 2009, 09:10 PM
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#30
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Forum Regular Group: Members Posts: 240 Joined: 7-October 08 From: Atlanta Member No.: 244,305 |
3. You can run Firefox all you want, but if you want to download updates for Microsoft, you will have to use Internet Explorer to do so. They will not allow anything else to operate on the update site. When you use Windows Update it connects to the internet it uses IE. You don't get a choice, it just does it. BTW, I use firefox as well, IE sucks lol. But that leads me to wonder. Do you even HAVE Internet Explorer on your computer? If not, that might be the problem.
Download and install IE8. Open IE8. Don't bother to configure anything if you aren't going to use it (I never did), just type update.microsoft.com in the address bar and hit enter. It will take you to the update site and your update window SHOULD open up at that point. hit "check for updates." If it actually DOES check for updates and shows you a list of updates to install then pick one, any one and see if it will install. If it does, then go ahead, close the window, ignore the stuff below here and let me know. If you get the same "Some updates did not install" message then continue on with the stuff below. If you get a different error message let me know as well. 4. Ok, so after you installed the plug in did you hit continue? It was at the bottom of the page. If you didn't the Go back here. The "continue" will now be at the top. Hit it. On the next screen you will see Download. Hit it. It will ask you to save to disc or run. Just hit run. If it says you don't need the update then peachy keen. Hit close and let me know. If it DOES need the download, follow the instructions until it is finished, close it, reboot and try update again. Let me know what happens. Continue: 
Continue.JPG ( 86.59k )
Number of downloads: 4Download:
Download.JPG ( 65.77k )
Number of downloads: 95.If there was nothing on the notepad, then the update sites weren't on the hosts list. The Spybot sites that should have been there probably aren't because you probably never ran immunization. Not a problem, we can take care of that later if you want (it is suggested for security. This post has been edited by DeathStalker: Jun 13 2009, 09:12 PM |
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