Computer Help and Spyware Removal Computer Help and Spyware Removal Computer Help and Spyware Removal Computer Help Forums Windows Startup Programs Database Virus, Spyware, and Malware Removal Guides Computer Tutorials Uninstall Database File Database Computer Glossary Computer Resources
 

Welcome Guest ( Log In | Click here to Register a free account now! )



Register a free account to unlock additional features at BleepingComputer.com
Welcome to Bleeping Computer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

> browsers work, but cannot use any software updates, Windows XP Pro, on a sony Vaio laptop, wired to internet
acagone
post Jun 4 2009, 04:20 PM
Post #1


New Member
*

Group: Members
Posts: 11
Joined: 28-January 07
Member No.: 108,837



Hi, I tried searching for an answer to this problem, but apologies if I am duplicating a known topic. This is my first post, so also apologies if I am failing to use the system properly.

My problem is with my wife's Sony VAIO laptop (series PCG-R505GL), running windows xp pro SP3. I am connected to the internet using a 100 MB/s cable connection to a working hub.

My browsers (firefox / IE7) work OK, putty works OK. As my wife never used anything other than the browsers until recently, we don't know when this problem started.

However, when I try to install new software (such as AVGfree) it cannot connect to the internet to download updates. The reported error is " no internet connectivity, please connect to internet and try again".

What I have tried without successfully restoring full connectivity:
**********************************************************
Disabled the firewall.

Uninstalled and re-installed all network components except TCP/IP, which I do not appear to be allowed to uninstall.

Downloaded and run "winsockfix.exe", but it does not fix the problem.

Downloaded and run "AVGfree" without being allowed to update to the latest definitions, but that means definitions were only a few days out of date.

After installing AVGfree, my browsers also lost connectivity (this happened before scanning, so appears to be a software conflict of some kind, not due to removal of spyware).

AVGfree reported no viruses, but about 20 spyware programs which I removed.

In this conditions, both browsers reported "Connection was reset while downloading information"
Running IE7 caused a "connectivity problem" to be detected, running the wizard provided failed to fix the problem.

After uninstalling AVGfree, browser connectivity was restored, but I still can't update anything.

I have run the "automated network tests". The only test which is passed is "IP address", all other tests show either nothing, or failed.

I tried downloading the latest drivers / utilities from the Sony website for anything which appeared to be related to networking for this machine. This did not resolve the situation.
**********************************************************

I'm at the end of my comfort zone. All help would be most gratefully appreciated.

Thank you for your time and interest... Acagone.


Go to the top of the page
 
+Quote Post

Posts in this topic
acagone   browsers work, but cannot use any software updates   Jun 4 2009, 04:20 PM
nigglesnush85   Hello, Sounds like an interesting problem. Can yo...   Jun 4 2009, 04:51 PM
acagone   Dear Alan, thanks for your interest. Using my brow...   Jun 5 2009, 10:39 PM
nigglesnush85   Hello Acagone, The page may be cached, can you do...   Jun 6 2009, 12:01 PM
acagone   Dear Alan, I know it's weird. I have a fully f...   Jun 6 2009, 03:23 PM
nigglesnush85   Hi Acagone, I'm inclined to agree it does sou...   Jun 6 2009, 04:08 PM
acagone   Dear Alan, below is a list of warnings and errors...   Jun 7 2009, 01:18 AM
nigglesnush85   Hi Acagone, I don't need the full list at thi...   Jun 7 2009, 11:02 AM
acagone   Dear Alan, sorry for the slow reply. I have done a...   Jun 8 2009, 10:41 PM
nigglesnush85   Hi Agacone, I can see a few issues that could cau...   Jun 10 2009, 01:32 PM
acagone   Dear Alan, thank you for your continuing help and ...   Jun 10 2009, 10:26 PM
Nerdnot   Dear Alan, thank you for your continuing help and ...   Jun 15 2009, 06:09 AM
nigglesnush85   Hello, Sorry for the late reply, Can you post a f...   Jun 14 2009, 05:15 PM
acagone   Dear All, This is not a bad address problem. It i...   Jun 15 2009, 11:26 PM
nigglesnush85   The other errors not being there this time is a ve...   Jun 16 2009, 02:35 PM
acagone   Dear Alan, I don't know if I'm using PPPoE...   Jun 17 2009, 12:08 AM
acagone   Dear Alan, having said I had no errors yesterday, ...   Jun 17 2009, 12:22 AM
nigglesnush85   Hi Agacone, Registry tools like that just try and...   Jun 18 2009, 04:44 PM
acagone   Dear Alan, Thanks for the advice re registry clean...   Jun 18 2009, 11:57 PM
nigglesnush85   Hello, Could you set your MTU to 1492? Just for c...   Jun 20 2009, 06:37 AM
acagone   Dear Alan, I am away from this laptop for two week...   Jun 21 2009, 10:48 AM


Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 



Lo-Fi Version Time is now: 9th February 2010 - 03:08 PM


Advertise   |   About Us   |   Terms of Use   |   Privacy Policy   |   Contact Us   |   Site Map   |   Chat   |   Tutorials   |   Uninstall List
Discussion Forums   |   The Computer Glossary   |   Resources   |   RSS Feeds   |   Startups   |   The File Database   |   Virus Removal Guides

© 2003-2010 All Rights Reserved Bleeping Computer LLC.