 browsers work, but cannot use any software updates, Windows XP Pro, on a sony Vaio laptop, wired to internet |
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 Jun 4 2009, 04:20 PM
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New Member  Group: Members Posts: 11 Joined: 28-January 07 Member No.: 108,837  |
Hi, I tried searching for an answer to this problem, but apologies if I am duplicating a known topic. This is my first post, so also apologies if I am failing to use the system properly.
My problem is with my wife's Sony VAIO laptop (series PCG-R505GL), running windows xp pro SP3. I am connected to the internet using a 100 MB/s cable connection to a working hub. My browsers (firefox / IE7) work OK, putty works OK. As my wife never used anything other than the browsers until recently, we don't know when this problem started. However, when I try to install new software (such as AVGfree) it cannot connect to the internet to download updates. The reported error is " no internet connectivity, please connect to internet and try again". What I have tried without successfully restoring full connectivity: ********************************************************** Disabled the firewall. Uninstalled and re-installed all network components except TCP/IP, which I do not appear to be allowed to uninstall. Downloaded and run "winsockfix.exe", but it does not fix the problem. Downloaded and run "AVGfree" without being allowed to update to the latest definitions, but that means definitions were only a few days out of date. After installing AVGfree, my browsers also lost connectivity (this happened before scanning, so appears to be a software conflict of some kind, not due to removal of spyware). AVGfree reported no viruses, but about 20 spyware programs which I removed. In this conditions, both browsers reported "Connection was reset while downloading information" Running IE7 caused a "connectivity problem" to be detected, running the wizard provided failed to fix the problem. After uninstalling AVGfree, browser connectivity was restored, but I still can't update anything. I have run the "automated network tests". The only test which is passed is "IP address", all other tests show either nothing, or failed. I tried downloading the latest drivers / utilities from the Sony website for anything which appeared to be related to networking for this machine. This did not resolve the situation. ********************************************************** I'm at the end of my comfort zone. All help would be most gratefully appreciated. Thank you for your time and interest... Acagone. |
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Posts in this topic
acagone browsers work, but cannot use any software updates Jun 4 2009, 04:20 PM
nigglesnush85 Hello,
Sounds like an interesting problem. Can yo... Jun 4 2009, 04:51 PM acagone Dear Alan,
thanks for your interest. Using my brow... Jun 5 2009, 10:39 PM nigglesnush85 Hello Acagone,
The page may be cached, can you do... Jun 6 2009, 12:01 PM acagone Dear Alan,
I know it's weird. I have a fully f... Jun 6 2009, 03:23 PM nigglesnush85 Hi Acagone,
I'm inclined to agree it does sou... Jun 6 2009, 04:08 PM acagone Dear Alan,
below is a list of warnings and errors... Jun 7 2009, 01:18 AM nigglesnush85 Hi Acagone,
I don't need the full list at thi... Jun 7 2009, 11:02 AM acagone Dear Alan,
sorry for the slow reply. I have done a... Jun 8 2009, 10:41 PM nigglesnush85 Hi Agacone,
I can see a few issues that could cau... Jun 10 2009, 01:32 PM acagone Dear Alan,
thank you for your continuing help and ... Jun 10 2009, 10:26 PM
Nerdnot Dear Alan,
thank you for your continuing help and ... Jun 15 2009, 06:09 AM nigglesnush85 Hello,
Sorry for the late reply, Can you post a f... Jun 14 2009, 05:15 PM acagone Dear All,
This is not a bad address problem. It i... Jun 15 2009, 11:26 PM nigglesnush85 The other errors not being there this time is a ve... Jun 16 2009, 02:35 PM acagone Dear Alan,
I don't know if I'm using PPPoE... Jun 17 2009, 12:08 AM acagone Dear Alan,
having said I had no errors yesterday, ... Jun 17 2009, 12:22 AM nigglesnush85 Hi Agacone,
Registry tools like that just try and... Jun 18 2009, 04:44 PM acagone Dear Alan,
Thanks for the advice re registry clean... Jun 18 2009, 11:57 PM nigglesnush85 Hello,
Could you set your MTU to 1492? Just for c... Jun 20 2009, 06:37 AM
acagone Dear Alan,
I am away from this laptop for two week... Jun 21 2009, 10:48 AM  |
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