 Laptop virus infection prevents complete logon, even in Safe Mode, Can force an internet connection, but cannot access any files or progs |
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 May 30 2009, 01:25 AM
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New Member  Group: Members Posts: 3 Joined: 29-May 09 Member No.: 337,131  |
I have an IBM ThinkPad, running Windows XP Professional. While working online last week, The screen suddenly went blue and gave an error message (unfortunately, I don't recall what it said). I attempted to restart, but could not logon. I shut down, then removed the battery. A few hours later, I reinserted the battery and tried to boot back up. I now receive the following error messages:
First - Services.exe - Application Error Second, appearing behind that error message, is the logon screen. I enter my password and the logon screen disappears. A few seconds later, another error message pops up: Data Execution Prevention If I click on the underlined "What should I do?" link, it brings up a help screen. Through that screen, I am able to follow another link which brings up my browser window, and I am able to access the internet. If I 'X' out that error window, I get yet another pop up error message: Boot Acceptance for Registry Following that link I get: Boot Acceptance Application for Registry Which takes me here: Error Report Contents (asterisks above represent my computer logon name) I have used ctrl+alt+del to bring up the Task Manager, where I have tried to access the Desktop by starting a New Task, but as soon as I do, I get a black screen with the notorious System Security 2009 warning, followed by the 'loading' of my desktop icons behind a fake AV program which runs and tells me I am infected. The difference in my case, however, is that this appears to be more malicious than a mere succession of nag screens. I cannot circumvent the pop-ups in order to run my MalwareBytes and other system protection software. In fact, I cannot access any of my laptop files. Any icon I click or program I try to 'run' or folder I try to open results in a tiny pop-up bubble over a fake AV icon in the taskbar, which tells me that the specific file is infected and urges me to click to download the latest protection. I have tried a couple of times to use Task Manager to end some suspicious processes, but that doesn't seem to have any effect. Eventually, the same cycle of warnings begins, no matter what. I have also tried to get into Safe Mode in order to run my Malware and Spybot programs, but I am denied logon access completely, nor can I force the Task Manager to open. Is there any way at all to force a logon? I have tried downloading and running my Malware prog again, and telling it to open and run upon completion of download, but the program will not download. I haven't tried scanning my laptop directly from the internet - is that an option? Can you recommend a safe site where I can do this free of charge that will also allow me to remove the offending files? I am at my wits' end. Is this a lost cause or can my laptop be salvaged? I have some very important files that I had not yet backed up and cannot afford to lose them . . . Any help would be very greatly appreciated! |
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Posts in this topic
Euthenia Laptop virus infection prevents complete logon, even in Safe Mode May 30 2009, 01:25 AM
Euthenia By the way, I was in the habit of routinely runnin... May 30 2009, 09:49 AM
Euthenia Well, after reading through more topics in this fo... May 31 2009, 12:01 AM  |
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