BleepingComputer.com: win32/cryptor

We have spent 4 days trying to get rid of the Cryptor virus and so far, no luck. We are still getting the redirect on Google searches, as well as other sporadic issues.

My OS is Windows XP professional. I was using Norton but have now gotten rid of it and am running AVG with a Windows firewall. I have also installed Spybot, which is "protecting me" but I cannot get it to do a scan, and Adaware. I also tried installing Malwarebytes but cannot get it to run, even after attempting to rename it.

I have read others' posts that appear to be having the same problems but I cannot seem to resolve my issues - i am hoping you can help!!!

AVG has found the Cryptor virus but cannot resolve it. Here is my latest AVG scan:

"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"C:\WINDOWS\system32\svchost.exe (1016)";"Virus found Win32/Cryptor";""
"C:\WINDOWS\system32\svchost.exe (1068)";"Virus found Win32/Cryptor";""
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"C:\WINDOWS\system32\svchost.exe (1168)";"Virus found Win32/Cryptor";""
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"\\?\globalroot\systemroot\system32\UACpdrbrkkjeuevurx.dll";"Virus found Win32/Cryptor";"Moved to Virus Vault"
"C:\Program Files\Internet Explorer\iexplore.exe (3008)";"Virus found Win32/Cryptor";""
"C:\WINDOWS\system32\svchost.exe (1272)";"Virus found Win32/Cryptor";""
"C:\WINDOWS\system32\svchost.exe (1376)";"Virus found Win32/Cryptor";""
"C:\WINDOWS\system32\svchost.exe (2196)";"Virus found Win32/Cryptor";""
"C:\WINDOWS\system32\svchost.exe (2260)";"Virus found Win32/Cryptor";""
"C:\WINDOWS\system32\svchost.exe (3752)";"Virus found Win32/Cryptor";""
"C:\WINDOWS\system32\svchost.exe (512)";"Virus found Win32/Cryptor";""

Thank you, in advance, for any help you can give me.

let's try MBam again.. here's some tips.

Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try this random renamer for MBAM
http://kixhelp.com/wr/files/mb/randmbam.exe
****
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide



Now run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Well, we spent the rest of the day trying to implement your suggestions, to no avail. We can get Malwarebytes to install but not update and run. The only thing we didn't try was the loading from a clean computer as we did not have one available today - we will try this tomorrow.

Are there any other anti-malware programs that we might try, other than Malwarebytes?

Thank you for your quick response and assistance!

that may be the only solution. May as well get SAAS while you r there.
Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
  
  
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
  
  
• Click Close to exit the program.

Yes it gave me problems downloading the SuperAntiSpyware until I just renamed the .exe before downloading it. Also I had to rename the icon on the desktop before it would run. I am running it right now to see what happens. Avg removed all of the dll files but not the .exe files. Hoping this works. Will get back and let you know. Thanks for the help.

Ok thanks ,i'll look back tomorrow.