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Hello
My partner works for a big supermarket chain, Tesco,and a few months ago a laptop was returned to tesco by a customer who wanted a refund, tesco then offered the laptop for sale to staff at a heavily discounted price, my partner bought the laptop, it is working fine but I found out that I cannot make any adjustments on the laptop or install any antivirus in fact any software because the customer who purchased it originally, left their own administrator password on it and hing can be done to reset the system to factory default settings.
Under the data protection act tesco are not allowed to get this information from the previous owner or tell me who owned it.
We have receipts from tesco confirming the sale to my partner.
Please can you suggest how I get this laptop back to factory settings, or do I need to purchase a new vista installation cd.
Many thanks
Tony
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- Computer Masochist
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Posted 18 May 2009 - 09:27 AM
Unfortunately, we cannot
Per forum rules
Per forum rules
Quote
No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.
Mark
why won't my laptop work?
Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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why won't my laptop work?
Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter
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